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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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So far it's quite slow to pick up the right roommate.
There is a "scam-y" part of the site that makes broadcasts seem like messages, and users can't know unless they have a sub.
My initial signup was a little bumpy, but online support quickly fixed that. Trouble is that as soon as I was registered I was hit by a number of offers that turned out to be scammers. Still haven't found a room in my price range, but overall it's a fairly decent site that's easy to navigate.
My initial room find on Craigslist told me to click on a link that led me to Roomster. It verified my Facebook account but then wanted to charge me $14.99 for an ID verification. When I searched for this feature after login out and in I couldn't find it. I'm not sure if that room was a scammer or not.
I received an email indicating i have a message and to even see the message i have to pay. I don't mind paying if its a valid and relevant message.
Try to give free access... you can't directly charge for pathetic website
This app is confusing and the small print is very misleading
It's irritating that I have to pay to see my messages, but I a, so can't figure out how to get my ad down.
I cant believe you guys make us pay to even see the messages. Really awful
More tenants befitting my requirements reaching out to me instead of anyone an everyone which can be very tiring to deal with!
Needs work with messages. Should show you if you messaged the person already when you go to message them
You ask for money before you get a chang see if this will work.
I am having trouble upgrading and accessing messages.
I dont like being forced into paying to see the messages... this should have been disclosed up front
The only problem i have is when it's time to cancel the subscription i can never figure out how to do it. In the future please simplify this procedure.
Just getting started - I should have read the instructions first. I sent a message to a listing and had no idea it didn't go through until I read further.
It says continue with free account but it's not even free for trial days
I'm new at using Roomster. I'm getting messages in my inbox and I'm forced to pay $8 to read those messages.
Deberían de dejar ver algunos mensajes, nos obligan a inscribirnos sin dejarnos probar su efectividad.
Roomster is a glitchy, overpriced app. It sometimes fails to save my changes, it posted my listing before I was ready, and is extremely tricky to cancel. It's obvious that the site is interested in making profit regardless of the quality of product.
Didn't know there would be a charge to communicate with the renters. Why would you be on the platform if you can't answer questions from potential renters?
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members