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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Upcharges are dishonest
November 11, 2020

Upcharges are dishonest. You can't use the site for any true end purpose without messaging people, and you can't message people without paying. That's dirty.

Date of experience: October 12, 2020
Florida
1 review
0 helpful votes
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Roomster has to check better all the profiles. My last roommate was very different from what he advertised and even told me that he was arrested in NY when he was living with me. Very difficult to live.

Date of experience: October 12, 2020
Illinois
1 review
1 helpful vote
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They need to be up front about this service costing money. You can list all the rooms and describe it and add photos etc but then you have to pay just to read a message from someone. IF you post your email or contact info they will censor it out. SCAM!

Date of experience: October 12, 2020
Florida
1 review
0 helpful votes
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Totally a SCAM
November 11, 2020

This App does not provide sufficiency due diligence to protect clients from financial loss or does not verify that a property even exist

Do not consider using... SCAM as verified by Roomster Support Team

That account has been removed by our security team due to some suspicious activities.

I can advise you to 1. Contact your bank. 2. Contact local authorities and file a report, 3. Please contact the bank that you sent the money TO and send them your report as well to block the transaction.

http://support.roomster.com/hc/en-us/articles/*******-Report-any-user-who-may-be-dishonest-or-you-think-is-pulling-a-scam-

Important notice! Roomster will NEVER ask you to wire funds using Western Union or MoneyGram.

SCAM Posting owners Vantrice Jessie <*******@gmail.com> Andre
From: Vantrice William <*******@gmail.com>
Date: September 9,2020 at 9:37:43 AM CDT
To: "*******@yahoo.com" <*******@yahoo.com
Jennifer M Bryant-Ludwick

Contract terms below received from Roomster
CONDITION OF PREMISES: Tenant has not been able to inspect the room, Premises, the fixtures, the grounds and the building as a whole but tenant has been sent a picture, if the room the landlord send to the tenant is difference from what the tenant sees when he/she arrives, the land lord shall refund the deposit and the first month rent to the tenant immediately. If at any time during the term of this Lease, in Tenant's opinion, the conditions change; landlord shall promptly provide the tenant deposit and the rent immediately

Owner advised
Everything is ready as you are able to move in asap but you are to pay your rental fee now so you can get your lease agreement including your keys so there won't be any issue because I'm going for a trip soon and I won't like disturbing you or asking you for a rental fee so j want everything to be sorted out asap.

+1
Date of experience: October 12, 2020
Colorado
1 review
0 helpful votes
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I don't think I should pay so much for so little service.

Date of experience: October 11, 2020
California
1 review
0 helpful votes
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Don't charge me for message app
November 10, 2020

Don't charge me for message app. Especially don't charge me 8 bucks

Date of experience: October 11, 2020
GB
1 review
0 helpful votes
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.
November 8, 2020

.

Date of experience: October 9, 2020
Italy
1 review
0 helpful votes
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Un timo
November 8, 2020

No uséis esta web porque no vais a encontrar compañeros de piso. Te cobran el periodo de prueba y luego la suscripción mensual antes de que te dé tiempo a cancelar. Además, luego no te devuelven el dinero.
Solo sirve para que ellos se hagan ricos a tu costa.

Date of experience: October 9, 2020
Massachusetts
1 review
0 helpful votes
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Annoying that I must pay before I even see messages. What if they're all spam, or all people who are clearly not what I'm looking for. (i. E. men)

Date of experience: October 9, 2020
Rhode Island
1 review
0 helpful votes
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It is a nice website, unfortunately, it seems overpriced for what it provides

Date of experience: October 8, 2020
New York
1 review
1 helpful vote
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Send 57 messages
October 8, 2020

Send 57 messages. I look right roommates. Hopeful, I find good ppl amp is a good areas
If it is not working out. Cancel money back me

Thank you

Date of experience: October 8, 2020
California
1 review
0 helpful votes
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I don't like that I have to pay to read my messages but I guess that's the only way to avoid scams and robots

Date of experience: October 7, 2020
Virginia
1 review
0 helpful votes
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Potential tenants are not required to complete their profiles, and most profiles seem more suited for a dating site - not for finding a quality rental or roommate. As a landlord, most contacts from roomster are a waste of my time.

Date of experience: October 7, 2020
Louisiana
1 review
0 helpful votes
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Your subscription options suck
November 6, 2020

Your subscription options suck. $8 for 5 days? Then +5days you have to pay an additional $8? That's not a deal at all.

Date of experience: October 7, 2020
Connecticut
1 review
0 helpful votes
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It's horrible that I have to pay money to chat with people interested in my listing.

Date of experience: October 6, 2020
California
1 review
0 helpful votes
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It's hit or miss with the people who actually respond and communicate and the quality isn't always great. But it's access to still find potential roommates so it's helpful in that way. A good one has to fall through eventually!

Date of experience: October 6, 2020
Washington
1 review
0 helpful votes
Follow Vicki Z.
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Deceptive advertising regarding pricing. Says five days for 7.95 but fine print says $24.96 for 30 days

Date of experience: October 6, 2020
New York
1 review
0 helpful votes
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I'm homeless and every penny counts
November 5, 2020

I'm homeless and every penny counts. So 5 dollars may not seem like a lot to you. But for me, it's the whole world. Very greedy, and I'm only getting it because I'm desperate.

Date of experience: October 6, 2020
New York
1 review
0 helpful votes
Follow Nicole B.
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I've been using several sites and platforms to look for roommates and this was the first one that paywalls at every turn. I understand the one for ID verification, but also your price for that was noticeably higher than your competitors.

But really, charging to message people? I understand the interactions are happening within your platform, and you would then need to support the web servers to upkeep the service. But this kind of is a level of financial gatekeeping that roommate searching (and reality in general) has a problem with.

Date of experience: October 6, 2020
Georgia
1 review
0 helpful votes
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Haven't done anything yet
November 5, 2020

Haven't done anything yet. Not able to put more detailed info on the property, went straight to subscription.

Date of experience: October 6, 2020

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL