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RoomsterReviews 4,112

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

California
1 review
0 helpful votes
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The UI is a little clunky
November 30, 2020

The UI is a little clunky. Navigation on the website could use a little work in order to make posting your profile and offers a little more intuaitive.

Date of experience: October 31, 2020
Kansas
1 review
0 helpful votes
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Sketchy pricing and methods of operation. I think the pricing is quite absurd and better meant for those with multiple properties.

Date of experience: October 30, 2020
Florida
1 review
1 helpful vote
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It's been pretty good
October 30, 2020

It's been pretty good. I have been able to get tenants.

Date of experience: October 30, 2020
New York
1 review
0 helpful votes
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You should have people from all over the world even Upstate Westchester

Date of experience: October 29, 2020
Arizona
1 review
0 helpful votes
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Great Experience so trying it a second time ~ Cheers!

Date of experience: October 28, 2020
California
1 review
0 helpful votes
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Limited Usefulness
November 27, 2020
Updated review

Not enough information about single rooms, such as whether there is private bathroom, parking, etc. Need more details provided by person renting out room. Roomster Partners never respond to any of my messages.

Date of experience: October 28, 2020

Way too many scammers with phony pfferings
November 25, 2020
Previous review

Way too many scammers with phony pfferings

Date of experience: October 25, 2020
Virginia
1 review
7 helpful votes
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You tricked me into subscribing so I could see a message that somebody sent me about their room for rent... Very sneaky...

Date of experience: October 27, 2020
New York
2 reviews
0 helpful votes
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So far, so good...
October 27, 2020

So far, so good... but the price went up $1 since I signed up for the free use.

Date of experience: October 27, 2020
Maryland
2 reviews
0 helpful votes
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It is not at all clear what this service offers. I am only signing up to find out if it is useful at all. I've gotten dozens of advertised emails to sign up from various named people. Darkest entry to an app I have experienced so far.

Date of experience: October 27, 2020
Texas
1 review
1 helpful vote
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Too expensive with unsatisfactory results
November 25, 2020
Updated review

We should be able to see and respond to messages even in free account. You should earn your revenue through ads and such but allow ppl to communicate freely on your platform. Even with a paid subscription we get many scams and con attempts, and many are just fakes and flakes

Date of experience: October 26, 2020

We should be able to see and respond to messages even...
November 24, 2020
Previous review

We should be able to see and respond to messages even in free account

Date of experience: October 25, 2020
Florida
1 review
0 helpful votes
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There are no options for at least a free week trial for new users.

Date of experience: October 25, 2020
Georgia
1 review
0 helpful votes
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I haven't really had an experience as of yet. But the site is very user friendly thus far.

Date of experience: October 25, 2020
Kentucky
1 review
0 helpful votes
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I want to be able to search easier and without having to put in my payment information first.

Date of experience: October 24, 2020
South Carolina
1 review
0 helpful votes
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Auto pay should be disabled
November 23, 2020

Auto pay should be disabled. It just makes the site feel like a scam.

Date of experience: October 24, 2020
North Carolina
1 review
0 helpful votes
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It should give new members a free 3 day trial. People are less likely to use the site when they can't even read a message without paying.

Date of experience: October 23, 2020
Indiana
2 reviews
0 helpful votes
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I haven't think I finish my with the info to prepare me for a roommate and I'm getting emails like crazy.

Date of experience: October 23, 2020
Louisiana
1 review
0 helpful votes
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So far I've only gotten nibbles from people who appear to be of the following types (after I interview & background check them):
Sociopaths
Liars
Narcissists
Thieves (with burglary / assault records)
Unable to pay second month's rent & then sneaking out in the middle of the night with my notepad which, stupid as such ppl are, not realizing I work project for the Pentagon (w top secret clearance) and thus have GPS enabled on all my electronics), and one guy, late 30s, who locked himself in his bedroom & would not come out until the police MADE him come out. I realize that these days it is not like in the 1980s when I could find a good roommate with excellent AND REAL references and who could pay the rent, but that was in San Francisco where no one could afford a month's rent on a two-bedroom apartment as such rent was over 2000/mo (in the early 1980s) but here in Fort Worth in 2021, only deadbeats cannot qualify for an apartment, it seems. I'm giving it one more shot then moving back to Florida.

Date of experience: October 22, 2020
Illinois
1 review
0 helpful votes
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The interface is clunky
November 21, 2020

The interface is clunky. I had an awful time adding pictures. It seems you're expensive given the free platforms that are out there. I was hoping for a better quality experience.

Date of experience: October 22, 2020
Illinois
1 review
0 helpful votes
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The service is expensive and other users send pointless messages

Date of experience: October 21, 2020
Oregon
1 review
0 helpful votes
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I tried the app it was a nightmare
October 22, 2020

I tried the app it was a nightmare. Thanks for making this so easy

Date of experience: October 21, 2020

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL