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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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At least better to give an opportunity to read the message without pay.
Tons of emails and being forced to purchase subscription to chat.
Never though i had to pay to be able to see messages
Kind of scam to pay to use the messaging on your site. Went through the whole process of setting up a profile on here before your site said that it costs to use messaging.
Should not have to pay and it says 5 day subscription and then recharges every month don't like that
Charging to access my messages is highway robbery. $#*! you
I would like to call someone from this organization because I have no idea how it really works. Are my notices to people getting sent without my signing up? I did decide to sign up for 7 days to try it out and then would maybe like to cancel. But what benefits do I get for paying for the week? Would notices to people go through anyway?
Though I appreciate the 5 day subscription, I would appreciate it even more if the 5 day time frame was also renewable at the 5-day marl
Paying to see messages is annoying. There has to be some other revenue model that doesn't feel like extortion. Also, I think I've tried this service before and was unimpressed with the respondents. They seemed like they were just messaging anyone and asked to see my apartment without giving me any details about who they were or what they were like. I'm only using this service again for a week because I'm desperate to fill a room due to COVID.
So far very reliable site. Because you make the site organized for us, security and protection are in place. Which Id feel more comfortable. Especially to protect our personal information. Id recon your system for sure in my next search for my future reference. Thank you...
Glitching out in the map interface when searching for places to rent. Should not have to pay to receive messages from other users.
Very poor user experience. Most of the responses feel like spam
Having to purchase in order to even view messages was frustrating and something that shold be made clear in the first place.
Easy and safe way to get matched with possible roommates
Just starting again, not many people in my price zone
I thought I could view my messages with a free account. But I couldnt. So I had to pay and am hoping I can view them now.
Why force payment just to send messages? That's annoying. All else is ok. Map functionality isn't great, zooming and filtering on results happens too quickly and is slightly jarring.
Best,
Ben
The messages I was getting when I had my subscription previously were either not serious or from candidates that I would consider in my search. The process was not selective and anyone could message me. The site is also too expensive for the roommate options it gives, but I would like to see the messages I have received. I think it's extremely unhelpful and deceptive that messages cannot be read before paid subscriptions since that's not initially advertised.
It's hard to cancel my subscription. It's a royal pain and should be easier.
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members