On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have never seen one app where you have to pay to read the messages... it's ridiculous! You could get some commissions from advertisements from users. But for reading messages? RIDICULOUS!
"Megaphone" Potentially could be a good feature, but since there is no instructions on how to use it it is absolutely worthless. I get many dozens of messages from members by them using Megaphone And I respond to most of them if not all. 99.9% never respond back to me, which tells me that they have no idea what my list thing is all about. Hopefully someone there at Roomster will get the idea and write a little introduction to megaphone so people would understand what it's all about and how to use it PROPERLY
Not upfront about you having to pay
Poor layout and under interface
The listing navigation is confusing. It keeps showing listings below that are not related to what I am searching for.
I am new to Roomster and its a very convenient and safe way to look for stable living. I like the various selection that you can choose from. I'm in awe right about now. So glad that I clicked on it.
Too many glitches and issues with getting new messages
If you charge money for using your services, you shoud make sure you offer a decent product. In two weeks on the website I was getting only spam and generic messages, because nobody wants to pay for using it. My email is bombarded with these fake notifications that someone sent me a message, and I wasn't able to reach anybody so far. I got no value for money I paid twice.
I tried many times to pay without success...
So I contacted the "Help" which is just "automatic answers" which di not help...
They said to check my account, which I did several times, that maybe I had no money on my account... bla bla bla...
When contacting again... no reply...
So I used again Master card in case of Amex (which they said I can use use with "correct numbers & correct AVS"... thanks... but this I know:-(
Good to know that this App, supplies some level of security concerning members.
Other websites dont charge me for wanting to read my messages. The layout is a little confusing as well.
It really does not feel good to sign up for the site only to find out that I have to pay just to see the messages people are sending me.
Absolutely terrible that this requires such an expensive subscription to just read messages
Editing my listing has proved to be difficult - some glitch that won't allow me to save. But otherwise the site has been quite good.
Don't like that i have to pay to see my messages...
Concerned about billing and access as it says Canadian dollar but then says at end US dollar. So really price is different.
It is good a website, it provides good info about the rooms for rent.
Not sure how to download my own pictures. Seems like random ones were taken from my Facebook and some or doubles
Very great site but I don't like the misleading that you must pay to access your messages.
More serious responses now that the teenagers are out of the group.
Lots of responses not one serious candidate
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Roommate Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members