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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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It is a scam to make people pay to have access to messages
Annoying I have to pay to see messages from people you allowed me to message using the free version.
Signed up for FL and "I have a room for rent", I'm getting several emails a night of people renting rooms in other states... Why?
Also a fair bit pricier than Roommates.com, which has an easy-to-understand layout that's sorted better and uses easily understood icons.
Can't read the messages that people send to me without paying. Bait and switch
$24.95 a month seems kind of steep for Des Moines.
This site give access to your phone number and I had over a dozen people contact me directly with the same type of respond about room for rent, all within the same price range. The worst is they are requesting a deposit to take the room off the site and that there are others who want the same room. THIS WEB SITE IS GIVING ACCESS TO SCAMMERS. When I reported this problem, it seems that the company turns the problem on the user, rather listen to the problem at hand. Poor customer service as far as I see it. Listen to your customer if there is a problem. I did not receive one legitimate offer for a room. Scam Site heaven for the scammers at the BEST.
I thought this was free + turns out not so I would have liked to have that stated up front but lots of great listing.
Site is easy to use. However, people do not always respond in a timely manner. Too many email notices that turn out to be deleted before reaching me. 3 months and have yet to find the right room to rent or person to rent with.
Horrible experience signing up with the 5 day trial. Ur site forced me to use the 10 day trial ONLY. Which is more initial money for your company. It's BAIt and SWITCH. I have over 25 ppl responding. I tired to contact chat cust service and the link only leads you to INtercom to sign up for a chat service on my website. NO HELP at all. Even went to FB to send a message for help. NO response. I am utterly disappointed in the functionality, transparency, and accessibility for help and assistance for this website and company. Very bad business to make a person have to pay more to access their leads. I won't be referring this site to anyone in the future. NOT GOOD!
I almost got duped into a scam by someone who found me on this website. He was trying to get me to send him money through CashApp and said he was going to mail me keys and the lease agreement upon receiving the deposit.
It was informative, well resulting and fair and balanced.
Seems like a site easy to navigate. Need more time to evaluate
You need to put edit listing as option on both the profile and listing pages
In the past I would say a 5 but its taking forever to find a good roommate. I know FB market place maybe taking some customers and covid situation also but you keep raising your rates you should lower them
What kind of a website / app doesn't accept American Express?
I have gotten many responses from men when my post clearly request a female roommate. This leads me to believe they don't read my post because they are computer generated. Plus none of the women respond back. Not even a no thank you!
Too expensive! And payment should not auto-reneew. I am only getting this out of necessity, but I will not be recommending the service to others.
There are not many roomies options, and innorder to get in touch with people, you have to pay for instant messages plan when it is for free in other plataforms.
I just getting started let's see how the resources are
Too many realtors. Should really do a better job screening
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

