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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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It is a scam to make people pay to have access to messages

Date of experience: December 11, 2020
Colorado
1 review
0 helpful votes
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Annoying I have to pay to see messages from people you allowed me to message using the free version.

Date of experience: December 10, 2020
Florida
1 review
1 helpful vote
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Signed up for FL and "I have a room for rent", I'm getting several emails a night of people renting rooms in other states... Why?
Also a fair bit pricier than Roommates.com, which has an easy-to-understand layout that's sorted better and uses easily understood icons.

Date of experience: December 10, 2020
California
2 reviews
1 helpful vote
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Can't read the messages that people send to me without paying. Bait and switch

Date of experience: December 10, 2020
Iowa
1 review
0 helpful votes
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$24.95 a month seems kind of steep for Des Moines.

Date of experience: December 9, 2020
California
1 review
0 helpful votes
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Scammers on this site
January 8, 2021

This site give access to your phone number and I had over a dozen people contact me directly with the same type of respond about room for rent, all within the same price range. The worst is they are requesting a deposit to take the room off the site and that there are others who want the same room. THIS WEB SITE IS GIVING ACCESS TO SCAMMERS. When I reported this problem, it seems that the company turns the problem on the user, rather listen to the problem at hand. Poor customer service as far as I see it. Listen to your customer if there is a problem. I did not receive one legitimate offer for a room. Scam Site heaven for the scammers at the BEST.

Date of experience: December 9, 2020
Ohio
1 review
0 helpful votes
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I thought this was free + turns out not so I would have liked to have that stated up front but lots of great listing.

Date of experience: December 9, 2020
Texas
2 reviews
0 helpful votes
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Site is easy to use
January 8, 2021

Site is easy to use. However, people do not always respond in a timely manner. Too many email notices that turn out to be deleted before reaching me. 3 months and have yet to find the right room to rent or person to rent with.

Date of experience: December 8, 2020
New York
1 review
0 helpful votes
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Horrible experience signing up with the 5 day trial. Ur site forced me to use the 10 day trial ONLY. Which is more initial money for your company. It's BAIt and SWITCH. I have over 25 ppl responding. I tired to contact chat cust service and the link only leads you to INtercom to sign up for a chat service on my website. NO HELP at all. Even went to FB to send a message for help. NO response. I am utterly disappointed in the functionality, transparency, and accessibility for help and assistance for this website and company. Very bad business to make a person have to pay more to access their leads. I won't be referring this site to anyone in the future. NOT GOOD!

Roomster attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2020
California
1 review
0 helpful votes
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I almost got duped into a scam by someone who found me on this website. He was trying to get me to send him money through CashApp and said he was going to mail me keys and the lease agreement upon receiving the deposit.

Date of experience: December 7, 2020
Texas
1 review
0 helpful votes
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It was informative, well resulting and fair and balanced.

Date of experience: December 7, 2020
Virginia
1 review
0 helpful votes
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Seems like a site easy to navigate
December 7, 2020

Seems like a site easy to navigate. Need more time to evaluate

Date of experience: December 7, 2020
Texas
1 review
0 helpful votes
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You need to put edit listing as option on both the profile and listing pages

Date of experience: December 7, 2020
Florida
1 review
0 helpful votes
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In the past I would say a 5 but its taking forever to find a good roommate. I know FB market place maybe taking some customers and covid situation also but you keep raising your rates you should lower them

Date of experience: December 7, 2020
GB
1 review
0 helpful votes
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What kind of a website / app doesn't accept American Express?

Date of experience: December 7, 2020
New York
1 review
1 helpful vote
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I have yet to find any REAL postings!
January 5, 2021
Updated review

I have gotten many responses from men when my post clearly request a female roommate. This leads me to believe they don't read my post because they are computer generated. Plus none of the women respond back. Not even a no thank you!

Date of experience: December 6, 2020

Just starting!
January 4, 2021
Previous review

Just starting!

Date of experience: December 5, 2020
Virginia
1 review
0 helpful votes
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Too expensive!
January 5, 2021

Too expensive! And payment should not auto-reneew. I am only getting this out of necessity, but I will not be recommending the service to others.

Date of experience: December 6, 2020
Mexico
1 review
0 helpful votes
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There are not many roomies options, and innorder to get in touch with people, you have to pay for instant messages plan when it is for free in other plataforms.

Date of experience: December 6, 2020
California
1 review
0 helpful votes
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I just getting started let's see how the resources are

Date of experience: December 5, 2020
California
1 review
0 helpful votes
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Too many realtors
January 4, 2021

Too many realtors. Should really do a better job screening

Date of experience: December 5, 2020

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL