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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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It'd be nice if Roomster was just honest that any and all communications require a subscription. I'll probably work on some other platforms in the future.
Not enough details on people. Not clear how to message/ get messages
I asked everyone should post their photo before get approved by roomster must have a photo, period!
It's hard to know whether I'll get responses quick enough to get by.
I hate the fact that I have to subscribe to see messages.
Pricing is deceptive & no matter how good the picture I am unable to scan my driver's license.
One thing to consider: The 1 week trial period doesn't let you check up on any messages and I can see your reason but how could ANY future customer of yours gain clarity about the quality of the responses? To find that out a prospective client like me invests into the shortest (but not most cost effective) version and this could go sidewards for you because exactly then, there aren't satisfying messages out there, haha!
THX.
I don't think y'all need to be charging people to connect.
The website makes you go through all these prompts without clearly saying that you'll need to pay in order to access your messages. It's a bait and switch and I will never use this again.
I can't get to the link I was sent. I paid for the subscription to open the link and make an appointment for a room but I still can't get to the link
Initial subscription cost is too expensive. And the follow up subscription is also expensive
Not really impressed by the way the site operates and lack of information on what to expect (subscription) and the fact that with free subscription you can't read messages. Ping me again in few days for second review
A lot of accounts are unresponsive and make me question their validity.
After i paid there's no more information of what i need, and the information is not suitable for what i really need, i will keep my membership here, till i find what i need
I have to allow my card for future charges even if I have only the intention of using the account for 7 days or less.
Well organized, but lots of pay walls and little transparency
It's been an okay experience. Not enough user, less opportunity to promote listing
I'm having trouble getting messages from possible renters
SO FAR, EVERY GOOD. EXCEPT, THERE ARE A FEW SCAMMERS, WE HAVE TO LOOK OUT FOR. I GUEST THERE'S NOTHING YOU CAN DO ABOUT THAT. WELL, AM SMART ENOUGH TO KNOW, BECAUSE THEY TRIED ME. BUT, WHAT ABOUT THE OTHERS?
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members