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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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Haven't experienced much but it looks I can easily find a place here
My account went haywire today. My name changed, I had to re-create my listing, re-add information, and more. It was not a good user experience.
The introduction to website was suspicious./ questionable... stlll unsure at the moment but I'm curious as well.
Declined the first card twice, which is a good card...?
Ridiculous amount of $$ for 5 days of being able to read messages
We should not have to pay to message people. This is ridiculous.
Haven'y gotten a roommate yet after many attempts. Sometimes I wonder whether some of these listings are even real.
Not help I keep spending unnecessary $7.95 with no refund
The UI/UX is a little chunky; could use refinement. Haven't really used it enough for a real breakdown though.
I am receiving numerous messages from people on Roomster offering rooms at very low rates, and requesting payment without showing the unit in person or via video tour, and without contract paperwork. I believe them to be fraudulent.
I registered with Roomster a few days ago to find a place to stay. Just after paying expensive fees and activating account, at least five scammers called or texted me. They claimed that they have rooms to rent, and then sent nice photos to show the beauty of their rooms. I knew that most of the photos were downloaded from real estate websites. But when I asked to see the houses, they made up lies that they were not in the town, if you really want the room, send their one month rental plus deposit and application fees. I said I have to look at the room first, and then send the money to you. They just randomly sent me a address and said that just driving by and seeing the outside of the house as there are no one in the house. If you don't like it, the money you sent to them is refundable.
But I must praise their staff who treat customers with care and patience and help solve problems promptly. Generally, Roomster isn't a right place for room hunters, because it can only bring you troubles and even money loss.
In order to use the site at all you have to pay, otherwise it's useless. You can't communicate with anyone you might room with. This takes advantage of people in desperate situations- people unable to afford a place on their own.
I don't understand why I have to pay to find a place to live!
I've been on here for like 30 mins and with my phone number I have gotten 20+ spam messages
Have received a lot of traffic with real interest and professional clients
I am really, just getting started, so I don't really have any feelings one way or another yet.
I am pissed I need to pay just to view listings... This doesn't make sense to make someone review your software after being forced to pay. I will let you know how it goes when I am done. I do like that I get notifications on others trying to find a roomie too
You should allow a person to see a message without subscription
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members