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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Caprice R.
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You services suck because most of these people are frauds you want money just to check messages for potentially fraud fake individuals that claim they have a space which I been on here no places yet because I asked and pleaded with people to show me these places no response they want money but won't show you the places your company wants money but fail to check out if these listings are true and real you want us to pay for messages and the service to look for apartments or rooms when it should be free to look for a place check all y'all facts and guidelines for these people putting rooms for rent and charging for a service for fake landlords

Roomster attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2021
Florida
1 review
0 helpful votes
Follow Fernan T.
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I have yet to meet a real person with real options.

Date of experience: March 24, 2021
Colorado
1 review
0 helpful votes
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Had difficulty using a credit card to verify me, kept getting Bad something? I managed to pay for a month of service with the same card.

Date of experience: March 24, 2021
California
1 review
0 helpful votes
Follow Jamie M.
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Spam mail, user interface could use a lot of fine tuning. It was so unpleasant to use the app.

Date of experience: March 23, 2021
New York
1 review
0 helpful votes
Follow Deshaun M.
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There are entirely too many scammers on this site.

Date of experience: March 23, 2021
Arizona
1 review
0 helpful votes
Follow Eric P.
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Too many postings with no pictures and very minimal info

Date of experience: March 23, 2021
Arizona
1 review
0 helpful votes
Follow Amy I.
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We will see if I secure a room house share that works for all

Date of experience: March 23, 2021
California
1 review
0 helpful votes
Follow Makiya V.
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I trust for some reason
March 23, 2021

I trust for some reason. The security measures taken for our safety and well being more sites are needed like this

Date of experience: March 23, 2021
Florida
1 review
0 helpful votes
Follow S T.
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Endless scrolling layout DOESENT work. Try incorporating pages with a set amount of people on 1 page. Take a page out of Roommates.com

Date of experience: March 23, 2021
California
1 review
0 helpful votes
Follow Sandra I.
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Most of these listings are fraudulent, scammers. Asking for money to look at a form.

Date of experience: March 22, 2021
Florida
1 review
1 helpful vote
Follow Jose H.
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Complete total rip off threw away 39.00 and change don't believe all the false good reviews these people are cons.

Date of experience: March 22, 2021
Canada
1 review
0 helpful votes
Follow Jennifer S.
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Everybody wants money before they give any help, so I never give 5 stars. Make Sense? If I made money FIRST before being asked to pay anything even if it was just a 7 day trial proving to me that it works because I find a tenant for my room, then this would like to client thinking maybe I should pay? So here it goes, I paid for 7 days and if I do NOT get a renter from the 7 messages in my inbox for APRIL then I won't be spending anymore money on your website! Make sense? It means you need to give people longer periods of free trial for ongoing customer service or else they will be a time use person and then gone! Take care, hope that all made sense to you?

Date of experience: March 22, 2021
California
1 review
0 helpful votes
Follow Laura V.
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There's a glitch on the app that won't let me update the availability date

Date of experience: March 22, 2021
New York
1 review
0 helpful votes
Follow Joanne K.
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Havent had full experience since I can't read messages, unless subscribed so we'll see..

Date of experience: March 22, 2021
Poland
1 review
0 helpful votes
Follow Mary E.
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I haven't managed to contact any potential flatmate yet

Date of experience: March 22, 2021
Colorado
1 review
0 helpful votes
Follow Meredith E.
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Haven't had to pay for any of the other apps I'm on but we will see if it works

Date of experience: March 21, 2021
Ohio
1 review
1 helpful vote
Follow Omny G.
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It would seem your method of letting people sign up for free but charging them to read messages is ineffective because there is a huge majority of people who create profiles who never proceed further and makes this site less effective than other free sites. Either that or as suspected by many most of these profiles are fake to encourage people to subscribe. You've also removed the ability to enter numeric characters in the listing so you can't tell people the price of a Room if there's more than one or the ages of occupants which is absurd.

Date of experience: March 21, 2021
Alabama
1 review
0 helpful votes
Follow Mae A.
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It is stupid that you have to pay to send messages.

Date of experience: March 19, 2021
Minnesota
1 review
0 helpful votes
Follow Gregory U.
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A little bit disappointed that i had to pay for full service, although i suppose that is fair and i was not forced to pay. As a new user, not sure if this is TOO soon to be rating... i wonder if i will have the option to rate later after further use?

Date of experience: March 19, 2021
Indiana
1 review
0 helpful votes
Follow andrew Z.
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Links sent to me by prospective landlords don't take me to their listing when entering the site.

Date of experience: March 19, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL