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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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You services suck because most of these people are frauds you want money just to check messages for potentially fraud fake individuals that claim they have a space which I been on here no places yet because I asked and pleaded with people to show me these places no response they want money but won't show you the places your company wants money but fail to check out if these listings are true and real you want us to pay for messages and the service to look for apartments or rooms when it should be free to look for a place check all y'all facts and guidelines for these people putting rooms for rent and charging for a service for fake landlords
I have yet to meet a real person with real options.
Had difficulty using a credit card to verify me, kept getting Bad something? I managed to pay for a month of service with the same card.
Spam mail, user interface could use a lot of fine tuning. It was so unpleasant to use the app.
There are entirely too many scammers on this site.
Too many postings with no pictures and very minimal info
We will see if I secure a room house share that works for all
I trust for some reason. The security measures taken for our safety and well being more sites are needed like this
Endless scrolling layout DOESENT work. Try incorporating pages with a set amount of people on 1 page. Take a page out of Roommates.com
Most of these listings are fraudulent, scammers. Asking for money to look at a form.
Complete total rip off threw away 39.00 and change don't believe all the false good reviews these people are cons.
Everybody wants money before they give any help, so I never give 5 stars. Make Sense? If I made money FIRST before being asked to pay anything even if it was just a 7 day trial proving to me that it works because I find a tenant for my room, then this would like to client thinking maybe I should pay? So here it goes, I paid for 7 days and if I do NOT get a renter from the 7 messages in my inbox for APRIL then I won't be spending anymore money on your website! Make sense? It means you need to give people longer periods of free trial for ongoing customer service or else they will be a time use person and then gone! Take care, hope that all made sense to you?
There's a glitch on the app that won't let me update the availability date
I haven't managed to contact any potential flatmate yet
Haven't had to pay for any of the other apps I'm on but we will see if it works
It would seem your method of letting people sign up for free but charging them to read messages is ineffective because there is a huge majority of people who create profiles who never proceed further and makes this site less effective than other free sites. Either that or as suspected by many most of these profiles are fake to encourage people to subscribe. You've also removed the ability to enter numeric characters in the listing so you can't tell people the price of a Room if there's more than one or the ages of occupants which is absurd.
It is stupid that you have to pay to send messages.
A little bit disappointed that i had to pay for full service, although i suppose that is fair and i was not forced to pay. As a new user, not sure if this is TOO soon to be rating... i wonder if i will have the option to rate later after further use?
Links sent to me by prospective landlords don't take me to their listing when entering the site.
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

