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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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I think the days to have the packages should be longer

Date of experience: May 2, 2021
Florida
1 review
0 helpful votes
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I have yet to find a single posted listing that will respond to a message. Very disappointing.

Date of experience: May 2, 2021
California
1 review
0 helpful votes
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Im just starting and getting used to it so i dont really know

Date of experience: May 2, 2021
Colorado
1 review
0 helpful votes
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The mobile app is awful!
June 1, 2021

The mobile app is awful! Though, the website is significantly better. I found my current roommate on this app who is responsible and respectful! The best roommate I've had.

Date of experience: May 2, 2021
Florida
2 reviews
0 helpful votes
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Yay to was great why am I having to do this I'm just looking for a room good grief

Date of experience: May 1, 2021
Florida
1 review
0 helpful votes
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Most of people seem fake
May 31, 2021

Most of people seem fake. Make as if they are interested, but never follow up.

Date of experience: May 1, 2021
Florida
1 review
0 helpful votes
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It's bull$#*! you have to pay for every little thing

Date of experience: May 1, 2021
California
1 review
0 helpful votes
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I thought this would be more personalized in sending me people who want to live in or around Long Beach.

Date of experience: April 30, 2021
New York
1 review
0 helpful votes
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Found a place and the owner wanted to send me the keys by mail after paying for the premises without visiting or having a video tour.

Date of experience: April 30, 2021
Texas
1 review
0 helpful votes
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Wanted to make sure it is legit before a zelle money and possible get screwed but i hope it is legit.

Date of experience: April 29, 2021
New York
1 review
0 helpful votes
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Thanks
April 29, 2021

Thanks. I really need an apartment to move in as soon as possible.

Date of experience: April 29, 2021
Illinois
1 review
0 helpful votes
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I have had no one respond back yet. I'm giving it another few days.

Date of experience: April 28, 2021
Florida
1 review
0 helpful votes
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Very good easy to find available rooms listing are verified

Date of experience: April 28, 2021
Massachusetts
1 review
0 helpful votes
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I'm brand new to this so I will review again once I find a roommate.

Date of experience: April 27, 2021
California
1 review
0 helpful votes
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I dislike the way that you guys being the message blocker that I have to pay for a subscription in order for me to check my messages; and I am about to check my messages now after i unwillingly paid for 5 days worth of subscription, and they better not be some AI generated fake human messages or spam... or I closed my account and tell everyone not to use your app!

Date of experience: April 27, 2021
California
1 review
0 helpful votes
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No too bad, all is good!
April 27, 2021

No too bad, all is good! Let's see what's out here in term of opportunities inside this 7 days subscription.

Date of experience: April 26, 2021
California
1 review
0 helpful votes
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Ok
April 27, 2021

Ok. Just getting started. Will update later in the process.

Date of experience: April 26, 2021
Florida
1 review
0 helpful votes
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Web pages are a little quirky and weird to navigate

Date of experience: April 25, 2021
Florida
1 review
0 helpful votes
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Its a hassle and frustrating that it deletes numbers and doesnt save. I dont like all the verifications. There are some serious issues that should be addressed.

Date of experience: April 25, 2021
California
1 review
0 helpful votes
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I appreciate this service, it appears very well thought out. I've had difficulty using the online app however. The upload ribbon was ineffective, so I had to use the mobile app to add photos to my post. I also lost my first attempt at a description after I adjusted the browser window size... very frustrating. Other than that, I think you're really onto something here.

Date of experience: April 24, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL