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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I logged in and paid the almost eight bucks to see a message from "Ashley". There better be a legit message and not a bot.
I'm still trying to figure out what the site has to offer. Also, there should be a link to he cancellation page.
The way you have your site set up is not ideal. First time using it and I didn't know how to input my profile information with the way you have it set up. It has me as 18 years old when in fact I'm 46. I messaged you about it, got a response but tried to follow the instructions he gave me, but it would not let me change it. If you just had it set up were you can type it in or at least go back a screen and change it before completing your profile. It is very frustrating!
Service is good, but having to pay for receiving messages is a bit much.
Start with a free trial or some $#*! at least what if I just paid 8 bucks for a message from a scammer?
No luck using this room mate site, basic waste of money to pay in seeing messages only to find out they are useless & not what I'm looking for...
I have experienced inordinate difficulty understanding what my status was and how to find out
This has been very confusing. I think you should make the Basic Membership a little more user friendly or off a trial subscription.
I just started using this app & I hope I can find something quick.
I have been on other room for rent websites, but no website compares to the quick response that I have gotten from Roomster. Thank you for giving me what I need!
So far it has been a good experience.
Reasonable rates, hoping for success
I wish there was more on potential roommates profile. Like an About Me.
Charging me $8 for 5 days of being able to read messages is a bit steep
I don't like the false advertising. Since the only way you can access messages is by paying this should be made clear at the outset.
I think it's dumb to have to pay so that you can see messages
A lot of bots, Roomster Partner seems sketchy. It seems like you aim to make money by tricking people into auto renewing
This app is confusing and difficult to manage. I pay for a subscription through my iPhone yet I cant see my messages from a desk top. I do not recommend this app and it is over priced.
Havent uses it kit enough to really know quite yet.
When it connects me then I'll build a better rating
App & Browser are very glitchy.
App: Search and Availability calendar frequently glitch out, requiring restarting the app. Budget filter is very difficult to use.
Browser: Frequently freezes on a page in Google Chrome. (Google Chrome doesn't freeze, the loading screen of Roomster does).
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members