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Roomster Reviews Summary
The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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I'm not happy with the upgrade fees and upsells at every turn. But I know I need to push this through so I had to do it for my situation
It is very unhelpful and quite annoying that a person can browse the ads BEFORE being prompted to pay. It would be better if we were aware up-front that Roomster is a paid service.
I haven't experienced it to much because I just paid for the subscription
Great experience finding listings. Easy to navigate and helpful interface.
Didnt know i needed to pay to read messages, and im getting dozens of unsolicited messages from people i never contacted
Horrible app and website.
Can't upload pics in the app.
Pictures are not clickable.
Unnecessary steps to simple requests.
A lot of unnecessary baggage throughout the system.
I just signed up when I've actually used it I'll update
It took some time to realize I couldn't utilize the service at all without paying for it first. Many of these types of deals are free to use with ads.
I honestly feel there needs to be a better way. This website if full of scammers and once I find one legit person am charged to jus talk. I hate this
It's stupid that this site is advertised as "free" when it absolutely is not.
I was assigned a profile name and can not edit it to be my name.
Don't use roomster, there are free options that work much better. I initially signed up for a 5 day membership only intending to keep my account for 5 days. I just wanted to message some people about places I was interested in. Not a single one got back to me. All I got from roomster were places that weren't even in the right geographic location for where I was looking. 5 days later, after pretty much wishing I hadn't paid $7.95 for the 5 days they charged me another $24.95 for a reoccurring monthly membership. I tried to get a refund as I was no longer using the site and the site had failed me, but was not successful and was told all sales are final and that I had agreed to a monthly membership. This is a terrible site and is a scam. I personally had success with roomies.com but I'm sure there are other free options like roomies that will actually work... unlike roomster.
I do not appreciate that you force me to pay to see messages. The service you offer becomes useless if I cannot contact listing owners.
The ability to receive messages is costly as hell. It's bull$#*!. You can't even figure out whether you are being played by spam messages before you have to pay. Such bull$#*!
You should at least be able to glimpse at the messages to make sure there not just notifications from the site.
The app is completely useless without messaging... so your free version is completely pointless.
Why let us make a listing if you're gonna charge us ridiculous prices just to see any responses we get?
It is ridiculous that we have to pay just to see messages.
Difficult, expensive. No details about subscriptions.
I have to pay to access the messages I send to people about rentals?
From the business
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members