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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Nebraska
1 review
0 helpful votes
Follow Matthew B.
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Its dumb you have to pay to reach out to rooster partners. You're missing out on so many potential rentals for a 5 dollar subscription

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
Follow Beau R.
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Almost all of your listings look to be some kind of modeled home that is really just a fancy SRO. Few real humans use the site and you have an army of scammers one Craigslist that are all the same "I am the landlord and for security reasons please fill out this application form for more information". After turning on incognito mode and a VPN (obviously) one discovers that the link is just to a Roomster search. So, what's your deal as a company anyways?

Oh, and your filter is, I'm sorry, a joke. Range, age, gender... zodiac sign? That's it? Whatever executive thought that would be useful, funny, or express a "chill vibe to our site" should be disciplined and made to live for a month in the first listing I find offered on Roomster. Lmao

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
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Very confusing at trying to upgrade my new payment method!

Date of experience: June 2, 2021
Connecticut
1 review
0 helpful votes
Follow Tonia U.
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It's very hard to cancel the subscription when need to.

Date of experience: June 2, 2021
California
2 reviews
0 helpful votes
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A bit confusing for profile--had ad previously--didn't see anything that just let me renew that ad and edit it.

Date of experience: June 1, 2021
Florida
1 review
2 helpful votes
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Room mate wanted
July 2, 2021

I was contacted by this one member and we were texting back and forth. She wanted money right away without meeting the person and without seeing the place. I was a bit suspicious that she kept asking for money. Another thing that made me suspicious was when i asked where it was and she gave me the city but later in the conversation she gave me another location for the same place which seemed funny. I suspect it might be a scam. I haven't heard from this person since. This needs to be looked into.

Date of experience: June 1, 2021
Georgia
1 review
0 helpful votes
Follow Annalise Z.
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Not sure why I had to pay but hopefully it's worth it!

Date of experience: June 1, 2021
Missouri
1 review
0 helpful votes
Follow Anthony E.
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Charging me 30 bucks a month just to view messages is a sham. Even if I find a roommate on here, you will get a 1 star review. SCAM!

Date of experience: June 1, 2021
Washington
1 review
0 helpful votes
Follow Suzanne B.
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When I signed up there was no place showing that there was a fee untill you go to answer someone response to an add. Not very professional.

Date of experience: June 1, 2021
Tennessee
1 review
1 helpful vote
Follow Karl P.
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Your page allowed me to send messages, but did not inform me that IA would have to pay to have access to responses. I found that out by asking tech support. Also, I wanted to sign up for 30 days but the only option is recurring.
Better communication upfront will prevent you from looking disingenuous. I am certain you weren't trying to trick me, but I bet you have a lot of abandoned carts because of these facts.

Date of experience: June 1, 2021
California
1 review
0 helpful votes
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Poorly Run service
July 1, 2021

Too many roommate ads that do not fit my criteria are sent to my mail box. It's very time consuming having to deal with them. Your site has way too many people listing an ad that do not post their photo. Your price is too high.

Date of experience: June 1, 2021
Oregon
1 review
0 helpful votes
Follow david M.
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The listing requires me to enter the parking rent but it will not accept any data i enter. Leaving me unable to complete the posting.

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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Finding rooms
June 30, 2021

Wish all rooms provided ph # as Im not sure my messages are being received

Date of experience: May 31, 2021
Pennsylvania
1 review
0 helpful votes
Follow shash b.
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ABSOLUTELY ABYSMAL CUSTOMER SERVICE. I am in a chat with a customer service representative named Basilio to ask for a refund, and he is just ignoring me rather than speaking to me. I've asked to speak to someone else and he continues to ignore me. DO NOT USE THIS SITE.

Date of experience: May 31, 2021
Colorado
1 review
0 helpful votes
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So far so it's alright
June 30, 2021

So far so it's alright. The listing from f. B. Market place the guy with the room for rent sent me this link to do a virtual tour, I have not found that option as of yet

Date of experience: May 30, 2021
California
2 reviews
0 helpful votes
Follow Laura W.
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Not sure if the profiles are real or not! Waiting for responses thus far

Date of experience: May 30, 2021
New York
1 review
0 helpful votes
Follow Michael J.
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The listings are too vague without listing the locations, description or amenities for many listings.

Date of experience: May 30, 2021
Washington
1 review
0 helpful votes
Follow Sarah X.
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I should have to pay this much right off the bat, terrible

Date of experience: May 30, 2021
New Jersey
1 review
0 helpful votes
Follow Thomas Z.
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No I wont are you kidding me here I just need to register so that I can use the app is that enough characters yet?

Date of experience: May 29, 2021
Texas
3 reviews
0 helpful votes
Follow Gayla O.
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Not as many listings as I would want but helpful considering I am practically starting a new life as a 63 yr old!

Date of experience: May 29, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL