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The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.
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Almost all of your listings look to be some kind of modeled home that is really just a fancy SRO. Few real humans use the site and you have an army of scammers one Craigslist that are all the same "I am the landlord and for security reasons please fill out this application form for more information". After turning on incognito mode and a VPN (obviously) one discovers that the link is just to a Roomster search. So, what's your deal as a company anyways?
Oh, and your filter is, I'm sorry, a joke. Range, age, gender... zodiac sign? That's it? Whatever executive thought that would be useful, funny, or express a "chill vibe to our site" should be disciplined and made to live for a month in the first listing I find offered on Roomster. Lmao
I was contacted by this one member and we were texting back and forth. She wanted money right away without meeting the person and without seeing the place. I was a bit suspicious that she kept asking for money. Another thing that made me suspicious was when i asked where it was and she gave me the city but later in the conversation she gave me another location for the same place which seemed funny. I suspect it might be a scam. I haven't heard from this person since. This needs to be looked into.
Your page allowed me to send messages, but did not inform me that IA would have to pay to have access to responses. I found that out by asking tech support. Also, I wanted to sign up for 30 days but the only option is recurring.
Better communication upfront will prevent you from looking disingenuous. I am certain you weren't trying to trick me, but I bet you have a lot of abandoned carts because of these facts.
Too many roommate ads that do not fit my criteria are sent to my mail box. It's very time consuming having to deal with them. Your site has way too many people listing an ad that do not post their photo. Your price is too high.
The listing requires me to enter the parking rent but it will not accept any data i enter. Leaving me unable to complete the posting.
Wish all rooms provided ph # as Im not sure my messages are being received
ABSOLUTELY ABYSMAL CUSTOMER SERVICE. I am in a chat with a customer service representative named Basilio to ask for a refund, and he is just ignoring me rather than speaking to me. I've asked to speak to someone else and he continues to ignore me. DO NOT USE THIS SITE.
So far so it's alright. The listing from f. B. Market place the guy with the room for rent sent me this link to do a virtual tour, I have not found that option as of yet
Not sure if the profiles are real or not! Waiting for responses thus far
Not as many listings as I would want but helpful considering I am practically starting a new life as a 63 yr old!
Answer: We do not post on Craigslist and do not spam or send any messages like this.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Answer: These are untrue statements. We have asked our many satisfied customers to post their positive experiences about Roomster to counteract the negative, and mostly untrue statements posted about us. If you notice that Sitejabber has negative reviews of almost every company doing business in the united states. If it was all true, there would be no business left and everyone would be out of work. People never write good reviews, people love to be negative. Its sad.
Answer: Hi Aminah, Roomster did not post that ad on Craigslist, we did not create that link and there fore we can not offer support for it. This looks to be one of our affiliates, who should not be doing this. We will be removing this person from our affiliate program. Thank you for bringing this to our attention.
Answer: That makes little to no sense. Undeleted? What does that even mean? N you want to create an account after you deleted it? Go ahead.
Answer: Roomster has a 24/7 fully staffed Help Desk. Please login to your account and you will receive excellent customer service.
Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

