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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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The entire experience from navigation of the site to scammers I've already encountered are huge negatives & precaution tales.

Date of experience: June 11, 2021
Minnesota
1 review
0 helpful votes
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Only replied on two profiles and received two messages

Date of experience: June 11, 2021
Nevada
1 review
0 helpful votes
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Just posted our listing and have already received 2 hits in less than 2 hours.

Date of experience: June 11, 2021
Pennsylvania
1 review
0 helpful votes
Follow Chelsea M.
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Why the $#*! do I have to pay to message people on here

Date of experience: June 11, 2021
Virginia
1 review
0 helpful votes
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I tried to open account with a Visa card and I got "BAD INFORMATION" or something like that and it would not be accepted. Had to change to different card. Plus I have no idea if my email address is included with any messages (inquiries) I send so I include it in my text. Were my response messages even sent before I paid for membership today? I'm surprised I haven't got any replies.

Date of experience: June 11, 2021
Peru
1 review
0 helpful votes
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Don't like to pay for this info
July 10, 2021

Don't like to pay for this info. Just curious why..

Date of experience: June 10, 2021
New York
1 review
0 helpful votes
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Sneaky fees
July 8, 2021

I signed up for a weekly subscription using their 7day pass to be able to read my messages on their website from what i thought were other users. I discovered these messages were mostly from creepy older men asking me how im doing, etc- completely irrelevant to apartment rentals. First red flag. Then i look at my bank statement and see a $24.95 charge from roomster on top of the 2 weeks i signed up for two 7 day weekly passes for the month of May. Second red flag. I look up a customer service number for Roomster and the only phone number i managed to find, only had a voice recording. No real people or even automated recordings on this line. I email them only for their "customer service" to tell me it is in fine print when you sign up for a 7 day pass, that you also are charged $24.95 on top of that for a month subscription. Not once was i prompted this subscription fee when i purchased the 7 day pass. Not only do you waste your money on sneaky fees, but the website isn't even legitimate. Now i am also receiving calls from random phone numbers from people looking for roommates. This website should be shut down immediately. Who knows what other personal information they disclose.

Date of experience: June 8, 2021
Texas
1 review
0 helpful votes
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It is so stupid that I have to pay to talk to a person. Why in the world is this not free? People could be in a serious pinch needing to find a place asap and yall are over here ripping desperate people off. And if you are going to charge it shouldn't cost more that 2 dollars a month to be apart of this. Yall are absolutely awful.

Date of experience: June 8, 2021
California
1 review
0 helpful votes
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Thank you for providing such a helpful and convenient service to the public.

Date of experience: June 7, 2021
Illinois
1 review
0 helpful votes
Follow LA F.
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I have tried using this service a few years ago and it was great! This time my email came up as if I had never used the service, so I had to start it all over again. Unfortunately, I never got the email verification after many attempts. I tried to correspond with the chat (window person) for authorization to email; got nothing. So I updated my membership and hopefully this will work.

Date of experience: June 7, 2021
Virginia
1 review
0 helpful votes
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I feel like I'm flying by the seat of my pants. No real instructions or guidance thru the many steps

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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Horrible
July 7, 2021

This is the worst service I have ever gotten from a renting service. As soon as I post what I want, I get bombarded with scammers. Just ridiculous and none of them were legitimate. I posted my phone number so that renters or leasers may contact me and it was my biggest mistake ever. Now they not only want to scam me but they want to know if they can be my friends. Like wtf!

Date of experience: June 7, 2021
Florida
1 review
0 helpful votes
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Roomster has been good with some odd people wanting money up front

Date of experience: June 6, 2021
Illinois
1 review
0 helpful votes
Follow Nick M.
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Good app for looking for apartments or room for rent

Date of experience: June 6, 2021
California
1 review
0 helpful votes
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App is not the greatest
July 6, 2021

App is not the greatest. Neither is the website. Needs a lot of work to be more user friendly.

Date of experience: June 6, 2021
Texas
1 review
0 helpful votes
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Expensive for what it is
June 6, 2021

Expensive for what it is. More than $1/day? Hope I find someone on this otherwise I'd say it's a waste

Date of experience: June 5, 2021
Illinois
1 review
0 helpful votes
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I don't like that you charge in order to communicate with people. Feels tricky. Thanks.

Date of experience: June 5, 2021
Utah
1 review
0 helpful votes
Follow Jackson E.
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I think this is stupid that you have to charge me for viewing the messages.

Date of experience: June 4, 2021
North Carolina
1 review
1 helpful vote
Follow Frank B.
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You suck with 7.95 automatically going to 24.95 after initial period. If I don't find in 5, and I QUIT, what happens? Bet it won't let me do 5 days again! Damn.

Date of experience: June 4, 2021
Illinois
1 review
0 helpful votes
Follow Mare F.
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I don't understand why I have to pay for this service? If it's just for order confirmation that seems unnecessary

Date of experience: June 4, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL