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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Asking for a review the moment I've signed up, without a chance to use the subscription

Date of experience: July 9, 2021
Pennsylvania
1 review
0 helpful votes
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The fact that I need to $#*!ing pay to view messages and the fact that I can't change my username once my account is created is bull$#*!. Its a $#*!ty setup that someone will come along to do better

Date of experience: July 8, 2021
Texas
1 review
0 helpful votes
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Feels like everything is a scam to make Roomster money.

Date of experience: July 8, 2021
California
1 review
0 helpful votes
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Hello I am not sure how to add more photos to my listing. Please help.

Date of experience: July 8, 2021
Colorado
1 review
0 helpful votes
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Just opened it
August 7, 2021

Just opened it

Date of experience: July 7, 2021
Hawaii
1 review
0 helpful votes
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Will see..
July 8, 2021

Will see. Brand new here

Date of experience: July 7, 2021
Florida
1 review
0 helpful votes
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Site is decently optimized, however i feel like the prices are a bit steep considering how long it can take to do background checks and such.

Date of experience: July 7, 2021
Indiana
1 review
0 helpful votes
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Good so far res
July 8, 2021

Good so far res

Date of experience: July 7, 2021
Georgia
1 review
0 helpful votes
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Great service
July 8, 2021

Great service

Date of experience: July 7, 2021
Florida
1 review
0 helpful votes
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I've been given nothing but a run around. I have two days before I'm homeless and on the street. I contacted you over 30days ago.

Date of experience: July 7, 2021
Arkansas
1 review
0 helpful votes
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I very much dislike that you can't even message people without a subscription. Also, the prices versus the days that you get access to it are obscene. Why in the world is it so expensive to be able to message people online. I get that the website needs money to run but surely you could draw wider markets if people didn't have to pay for a five day subscription.

Date of experience: July 7, 2021
Texas
1 review
0 helpful votes
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I'm grateful for this app it's giving me the ability to find an affordable room

Date of experience: July 7, 2021
Illinois
1 review
0 helpful votes
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It's pretty crummy that you make people pay just to send messages back and forth

Date of experience: July 7, 2021
California
1 review
0 helpful votes
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I am just having trouble changing my profile name to my actual name

Date of experience: July 6, 2021
Minnesota
1 review
0 helpful votes
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Share room rent
July 4, 2021
Updated review

Ok all new to me. Me wait to see what happens thank you

Date of experience: July 4, 2021

Ok all new to me
July 3, 2021
Previous review

Ok all new to me. Me wait to see what happens thank you

Date of experience: July 3, 2021
Minnesota
1 review
0 helpful votes
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Seems simple
July 3, 2021

Seems simple - Waiting to see if it works out for my needs :)

Date of experience: July 3, 2021
France
1 review
0 helpful votes
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Pricy + i feel trapped by the renew subscription... i will have to check every 5 day if u take my monney

Roomster attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2021
Texas
1 review
0 helpful votes
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Adequate
July 1, 2021

Adequate. We ll see how many real people are actually on here

Date of experience: July 1, 2021
Massachusetts
1 review
0 helpful votes
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I am using this site to find a room with a private bathroom.

Date of experience: June 30, 2021
California
1 review
0 helpful votes
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Its been okay but still haven't found what I'm looking for

Date of experience: June 29, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL