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Roomster

2.7

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Roomster Reviews Summary

The company, Roomster, exhibits a polarized reputation among its users. Positive feedback highlights the platform's user-friendly interface and a variety of affordable listings, with some customers successfully finding suitable rooms. However, significant concerns overshadow these strengths, including deceptive practices regarding message visibility, a lack of genuine leads, and inadequate customer support. Many users express frustration over payment models that feel exploitative, alongside reports of scams and unresponsive service. Overall, while some appreciate the platform's potential, the prevailing sentiment suggests a need for improved transparency and customer care to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
368
value
341
shipping
168
returns
236
quality
424

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
Follow Dene Q.
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I'm not sure how I was able to pay with PayPal since I was never asked to sign in. I find that troubling.

Date of experience: August 8, 2021
California
1 review
0 helpful votes
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Very fast and easy
August 8, 2021

Very fast and easy. I utilized other apps but they are not as easy and fast as roomster.

Date of experience: August 8, 2021
California
1 review
0 helpful votes
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Well I'm just looking for a place to live but so far people have been messaging me about rooms so I hope it's Rad!

Date of experience: August 8, 2021
India
1 review
0 helpful votes
Follow Aizaz L.
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What does it mean to have a subscription that renews? To trick people into paying if they forget to cancel it? I would have chosen a longer subscription myself if I wanted it. Unethical marketing, pathetic service. Disgusted.

Date of experience: August 7, 2021
California
1 review
0 helpful votes
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Clunky
September 5, 2021

Clunky. Only worth the price because of how many listing there are, not because of the quality of the website or app.

Date of experience: August 6, 2021
Pennsylvania
1 review
0 helpful votes
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So many of these ads are illegitimate scams for other sites.

Roomster attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2021
California
1 review
0 helpful votes
Follow Virginia O.
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I would have appreciated if the payment thing was upfront. You make it a surprise.

Date of experience: August 5, 2021
Virginia
1 review
0 helpful votes
Follow John I.
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They fact we have to pay to view messages is a scam.

Date of experience: August 5, 2021
Virginia
1 review
0 helpful votes
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Expensive Expensive Expensive
September 4, 2021

Expensive Expensive Expensive. Waste your time browsing, then bam, you wanna actually use the service you just spent an hour browsing on? Better pony up some cash!

Date of experience: August 5, 2021
Illinois
1 review
0 helpful votes
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Scam
September 3, 2021

This site is a scam, you will never find a place to live, I have been on there three months looking into many, cities. All of the sudden you will get some one who says call or text them, they are the owners of the site, how I know, I played their game, they sent me a picture of me with my home address and it was not posted to be seen on the site, told me one name then once we had an extended conversation, it was another name, too stupid, to remove my address, they showed pictures of the apartment they had to rent, with my complex address, and we don't have such floor planning, or appliances, area space, they had the nerve, to say they were out of town, just wanted the security deposit for now and would send the keys, and get the rent money when they get back. I asked to see their picture, I wanted to compare it to the one on the site, totally different, and on the site, the person had not been verified in any manner. The first scanner, I played along also just to get more written information, never told me their name, show almost the same pictures as the second one, never gave an address, yet wanted me to send them the back and front of my ID, these people are fraud. When I began to flip the script, ask questions, they never responded again. It is my fault, I should have read the reviews before, I gave them my money.

Date of experience: August 4, 2021
Florida
1 review
0 helpful votes
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I am still asked to pay when I already paid
September 3, 2021
Updated review

I cannot do a search by zip code and it's still asking me to pay to read messages when I already paid until friday!

Date of experience: August 4, 2021

Cannot search by zip code
September 1, 2021
Previous review

Cannot search by zip code - cant get responds unless you pay and it's expensive. Hope to find a roommate here.

Date of experience: August 2, 2021
Arizona
1 review
0 helpful votes
Follow Hunter B.
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The paying to access messages and preventing external contact is annoying.

Date of experience: August 3, 2021
Oregon
1 review
0 helpful votes
Follow Shawn N.
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I can't view messages without paying 8 dollars. That sucks.

Date of experience: August 3, 2021
GB
4 reviews
0 helpful votes
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I can recommend
August 3, 2021

At first, the search for an apartment was long and painful.
I work in an office, five days, I could look for an apartment only on weekends, while you find ads (I want to from the owner) until you get through, but many have already been handed over, those that are interesting to me or say call back, I already have applicants (
I decided to look for a way out, read all sorts of forums on the Internet, find out how people are looking for apartments for themselves. I came across one article from the founder of the Rentor website. She impressed me and decided to pay for the assistant. I paid the bill and immediately received several options, then the manager called and offered to change the search criteria and there were twice as many options.
A huge plus is that I can choose apartments from the selections and send them for verification to specialists, then I receive a report when a show is possible
I can recommend and I am pleased to write a review. I recommend that you specify your search criteria as broadly as possible, then there will be many more options.

Date of experience: August 2, 2021
Illinois
1 review
0 helpful votes
Follow Eleazar F.
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Garbage site that requires you to pay money to try to find someplace to live.

Date of experience: August 2, 2021
Illinois
1 review
0 helpful votes
Follow Scholar A.
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They didn't say you'd need to pay to see the message responses.

Date of experience: August 2, 2021
Nevada
1 review
0 helpful votes
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I like the rounded corners on the image areas. I'm a UX guy but I can be whimsical.

Date of experience: August 2, 2021
Arkansas
1 review
0 helpful votes
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I have to pay $14 to get my ID verified? And then pay more money just to view my inbox?

Date of experience: August 2, 2021
New York
1 review
0 helpful votes
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We'll see how it plays out
September 1, 2021

We'll see how it plays out. I've heard very mixed reviews about this website.

Date of experience: August 2, 2021
Texas
1 review
0 helpful votes
Follow Darnell E.
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It sucks that you have to pay for a subscription when the same info can be found on craiglist for free.

Date of experience: August 1, 2021

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...


roomster.com
Founded in 2003
Miami Beach, FL