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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Pat answered my questions promptly with a pleasant smile I could hear through the phone!
Patricia was accommodating after calling 5 times she was able to help me
Hello Hermelnda,
It's awesome to hear about your positive experience with one of our representatives and sincerely appreciate your review, thanks!
She completed my request timely and accurately. She was a great help.
Hello Tiffanie,
Thanks so much for your review, we're happy that you're happy!
I cannot say enough good things about my experience with customer service at rocket lawyer called three times every time got through right away and the person answering the call was very kind and gracious and knowledgeable and helpful will use rocket lawyer in the future and highly recommend the quality of the documents they produce and the Pride they take and it shows in the customer service
Hello Linda,
Thank you very much for your thoughtful review, we're so glad to hear about your positive experience with our customer service! Have a wonderful day.
Spoke with Pat about canceling Rocket. Pat was helpful and explained that I had already canceled the order and membership! Every customer service representative should be as gracious as Pat! Excellent service!
Hello Marceline,
Thanks so much for your review and glad to hear about your positive experience with one of our representatives! Please take care.
It was great. Patricia was very nice and new her stuff! She was also fairly quick to research my problem and even quicker with the solution!
Hello Rrice,
We appreciate your review and glad to hear about your positive experience with our customer service! Have a wonderful day.
Pat was exceptionally friendly and professional
I canceled my subscription and she was great.
Thankyou
Hi John,
Thanks for your review, we sincerely appreciate it! Please take care.
Made call, asked question, received precise answer, treated my request, solved challenge!
Thank you,
Richard Matthews
Hey Richard,
It's awesome to hear that one of our representatives were able to assist you with your matter and sincerely appreciate your review! Take care.
I have questions with no response dating back to July 2023. This is unacceptable.
I should request a refund for such unacceptable service back to that date.
Why is the service so far off point?
Hello Linda,
Thank you for your feedback, but so sorry to hear about your matter. Please email [email protected] for assistance at this time, or feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Called to cancel but Priscilla gave me an excellent alternative that retains my flexibility in the future.
Thank you Priscilla!
Hi Jimmy,
We appreciate your review, thanks so much! Have wonderful day.
Patricia was excellent. She was friendly, efficient, understanding, explained the cancellation procedures to be sure I understood what would remain.
Hello Georgette,
It's awesome to hear about your positive customer service experience and we appreciate your review, thank you!
Justina was very helpful! Answered my question and was able to take care of my account issue promptly.
Hi Cheryl,
We're delighted to hear about your positive customer service experience and appreciate you taking the time to share your feedback! Please take care.
McKenna is absolutely the most exuberant personality I have had the pleasure of speaking with. Thank you again.
Hello Tony,
Thank you so much for your kind review regarding one of our representatives, we're happy that you're happy! Have a wonderful day.
Kristina displayed excellent customer service and support. She handled my situation with professionalism and showed true empathy to my concern. She was efficient and handle my problem with care. Because I Kristina I have continued my account with the company. Kristina is awesome sauce!
Hello Natasha,
We appreciate you review and so glad to hear that you've had a positive experience with one of our representatives! Thanks so much.
Allison was superb! Professional, knowledgeable, and empathetic. She resolved my issue in minutes.
Hello Kenyetta,
Thank you so much for your review, we're happy to hear about your positive customer service experience! Take care.
My experience with Rocket Lawyer was excellent. 100 percent recommended. Why spend so much money knowing that Rocket Lawyer exists? Believe me it's the best I could find on the web. Rocket Lawyer simplified my life.
But you don't have to believe me, check it out for yourself and you will prove me right.
Thanks Rocket Lawyer! My experience with Rocket Lawyer was excellent. 100 percent recommended. Why spend so much money knowing that Rocket Lawyer exists? Believe me it's the best I could find on the web. Rocket Lawyer simplified my life. But you don't have to believe me, check it out for yourself and you will prove me right.
Thanks Rocket Lawyer!
Hi Gaston,
Its wonderful to hear about your positive experience with our service and appreciate your review, thanks so much! Have a wonderful day.
Quick and easy. Succinct and direct. Friendly service. He offered an alternative account which I will subscribe to at a later date.
Hi Rajohn,
We sincerely appreciate you taking the time to leave us a review and so glad to hear that you've had a positive experience with us! Take care.
Hi Gavin,
Thanks so much for your review, we're happy that you're happy! Take care!
Over the times I have spoken to the representatives at Rocket Lawyer, I am so at peace knowing I chose the right company to help me. Sabrina was so professional, helpful, and kind. She educated me on potential scams that I should be aware of as a new business owner. She answered each and every one of my questions and concerns and followed up with detailed emails. Really pleased with Sabrina's service, professionalism, and attitude!
Hi Ana!
We appreciate you taking the time to leave us a review and so delighted to hear about your positive customer service experience! Have a wonderful day.
Kim was absolutely WONDERFUL to deal with. Pleasent, helpful, well spoken. I will certainly come back IF in the future I need any forms or documents.
Hello Scott,
It's wonderful to hear about your positive experience with one of our representatives and sincerely appreciate your review, thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andy,
Thanks for taking the time to leave us a review, we sincerely appreciate it! Have a wonderful day.