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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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I contacted customer service regarding billing and chatted with Kristina who was very helpful in resolving my issues. She resolved my issue quickly and professionally.
Hi Carol,
It's great to hear about your positive customer service experience and appreciate your review, thanks so much! Have a wonderful day.
The rep who helped me was very quick in helping me set up my company account. She also explained many of the benefits and navigation of the site. Very helpful!
Hello Mica,
We appreciate your review and so glad to hear about your experience with on of our representatives! Have a great day.
Hello Lena,
Thanks so much for your review, we're happy that you're happy! Take care.
Created a lease specific to a state in no time. Love the ability to download and share for signature.
Hey Gregg,
We appreciate you taking the time to leave us a review, thanks so much!
All of the representatives are knowledgeable and helpful. I absolutely love this company and will continue to use in the future.
Hi Kelci,
Thank you so much for your review, we appreciate it!
Kritina was very professional and helpful. There was a little difficulty in taking care of my request but Kristina was persistent in getting it resolved. Much appreciated
Hello Griffin,
We appreciate you taking the time to leave us a review, we're happy that you're happy! Take care.
I recently started a free trial with Rocket Lawyer and forgot to cancel the subscription before the trial period ended, resulting in a yearly charge. I contacted their customer service, and to my surprise, the representative immediately processed a refund without any fuss. The entire call took only one minute! I'm extremely impressed with their efficient and hassle-free service. Thank you, Rocket Lawyer, for your outstanding customer support!
Hello Srinivasa,
Thanks for your review, we are so glad to hear about your positive experience! Take care.
Friendly, very helpful, and answered every question I had.
Hello Israel,
It's great to hear about your positive experience and appreciate your review! Take care.
Kim, the representative who assisted me was very friendly and knowledgeable about the different options available for me.
Hello Anthony,
We're delighted to hear about your positive experience and appreciate your review! Please take care.
I have used Rocket Lawyer on several occasions, from durable power of attorney, to quit claim deeds, and bill of sales. Filed with the courts and all was perfect!
Hi Sheila,
We appreciate your review and so glad that you've enjoyed our document creation! Take care.
I have used Rocket Lawyer on and off for years. I've never found the need to try another search method. On inquiries about specific topics, there are attorney relationships with Rocket Lawyer which result in quick responses and lots of good information. I also use this site for document production. My experience with calling for the infrequent membership change has been very positive.
Hello Leslie,
It's wonderful to hear about your positive experience and appreciate your review! Have a great day.
Kristina was very friendly and helpful. She took care of the issue in record time. She made me feel like a valued customer.
Hi Dennis,
Thanks for your review, we sincerely appreciate it! Take care.
Very good experience - Patricia was lovely and helpful and I am so grateful that your company honors these refund request.
Hi Melissa,
We're delighted to hear about your positive customer service experience and appreciate your review, thanks!
The Intake Officer / Customer Service representative provided Outstanding Service, resolving all concerns as well as providing information on services.
Hello Letitia,
We appreciate your review and really glad that your experience with us was a positive one! Have a great day.
I had an issue with my billing and it only took a few minutes with customer service to resolve it in the best way possible, I was very impressed by how everything was handled by the representative, great customer service overall.
Hey Ivanov,
Thanks so much for your review, we sincerely appreciate it! Take care.
My agent was simply awesome! 10 stars if i could! Very patient and took her time to make sure i received phenomenal service.
Hi Frederick,
We appreciate your review, thanks so much! Have a wonderful day.
I had an error on my end and called customer service and she was so kind and helpful. Very easy to communicate with and walked me through fixing it so quick
Hi Bambi,
It's wonderful to hear about your positive customer service experience and we appreciate your review! Thanks so much.
Needed to change my membership and she was helpful, friendly and quick. Thanks!
Hello Crystal,
Thank you for your review, we're happy that you're happy! Take care.
My experience was amazing. She was very patient and helpful with everything. I really appreciate it more than she knows
Hi Sabrina,
It's wonderful to hear about your positive customer service experience and we appreciate your review! Have a wonderful day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dan,
Thank you for your review, we're so glad that our service was able to assist you with saving money! Have a wonderful day.