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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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Nice customer service and Dru was helpful I would use rocket legal again
The matter was handled quickly and easily. I expected to need to explain the situation but it was immediately understood with one sentence. Excellent customer service.
Hi Jeraldo,
We appreciate you taking the time to leave us a review and so glad you've had a positive experience with us! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Thanks!
Hello Stan,
It's great to hear you've had a positive experience with our service and appreciate your review! Please email us at [email protected] with any questions or concerns. Take care!
My son in law is passing away, stage 4 lung cancer. Like so many, they didn't have durable POAs or end of life directives. When searching the internet for forms I could use Rocket Lawyer came up, a name I recognized, so I went to their site. Forms were easy to follow with questionnaire guiding through the process. The forms were then printed with the results taken from the questionnaire.
I was under the free trial option and not needing legal forms in the future decided to cancel my account. The RL administrator, Chris, was very kind, sympathetic to our situation and handled our cancellation with easy. Thank you all.
Hey Lawrence,
We're very sorry to hear about your loss, but really glad that our services were able to help make things easier. Please let us know if you need anything by emailing us at [email protected]. Take care.
Dru, listened to my needs, and recommended a plan that met my limited resources. I can afford to be a monthly account holder and help my family with most situations that arise. I feel confident that anyone can work through the questions in each category of legal needs and have a legal document tailored to work for them.
Hi Allen,
It's great to hear you've had such a positive experience with one of our representatives and appreciate your review. Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Have a great day!
Customer service was great and I was impressed by how much they were able to help
Hello GD,
Thanks so much for your review, we're really glad that you've had such a positive experience with our service! If you have any questions or concerns at this time, please email us at [email protected]. Thanks!
There was a large selection of documents to choose from including just what I needed. I found the whole experience very easy and helpful.
Hey Patricia,
We really appreciate your review and so glad that you've had such a great experience with our service! Please don't hesitate to email us at [email protected] with any questions or concerns. Have a wonderful day!
Hello Javier,
Thank you for your review, we're happy to hear that you've enjoyed our service! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!
I thought i had cancelled my account but i was billed. Called right away and no problems. They cancelled right away and issued a refund.
Hello Carol,
We're really glad that our customer service was able to assist you with your matter and appreciate your review! If you have any questions or concerns at this time, please email us at [email protected]. Have a great day!
I called twice the customer services. Both times, I had excellent employees who listened and were eager to help. Excellent customer service!
Hey Ali,
It's awesome to hear you've enjoyed our service and appreciate your review! Please don't hesitate to email us at [email protected] with any questions or concerns at this time. Take care!
I enjoyed the ease of the website and the no hassle customer service!
Thank you!
Hello Phyllis,
So glad you've enjoyed our service, that's great! Please don't hesitate to email us at [email protected] with any questions or concerns at this time. Take care!
Googled how to type up a bill of sale and was directed to Rocket Lawyer. Free Trial was great. Thank you for cancelling timely.
Hi Brian,
We're happy to hear you've had a positive experience with our Free Trial and appreciate your review! If you have any further questions or concerns at this time, just email us at [email protected]. Take care!
The agent was very friendly and knew all the answers to my questions..
Hey Reginald,
Thanks so much for your review, it's great to hear you've enjoyed your experience! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Thanks again!
Revonda Ford was very helpful and very pleasant and got me signed up for the $1 per month program which is perfect for a person like me, I am very grateful for her help, Dan Adair
Hi Dan,
It's great to hear you've had a positive experience with one of our representatives and appreciate your review! Please don't hesitate to email us at [email protected]. Have a great day!
The agent was prompt and handled well I was able to get my refund and it posted quickly
Hello Melly,
Thank you so much for your review, we're glad that one of our representatives were able to help you out with this matter efficiently! If you have any questions or concerns at this time, just email us at [email protected]. Have a great day!
I was looking for a legal but simple, short term lease agreement to use just one time. I was leery of the "free trial" offer but true to their word, I was able to draft, save and print the lease agreement I needed. I was then able to cancel my "membership" with no hassle and no cost.
Hi Don,
We are delighted to hear that you've had such a positive experience with our service, that's great! Please let us know if you need anything further at this time by emailing us at [email protected]. Take care!
Easy and straight forward. Revonda Ford as very helpful with my questions and guided me perfectly.
Hey D. F.,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, just email us at [email protected]. Thanks!
Experience was extremely pleasant. Request was handled professionally and efficiently.
Hey Rebecca,
We appreciate you taking the time to leave us a review, thanks! If you have any questions or concerns at this time, just email us at [email protected]. Thanks again!
I needed a legal form and was able to use the free trial for seven days to obtain the form. They were very accessible to cancel the free trial and would use them again.
Hey Mart,
It's great to hear you've had a positive experience with our service and appreciate your review! If you have any questions or concerns at this time, just email us at [email protected]. Have a great day!
My 7-day free trial to produce documents was easy to follow. Customer service was very courteous and polite.
Hey Yul,
Thanks so much for leaving us a review, we're really glad that you've had such a great experience with our service! If you have any questions or concerns at this time, please email us at [email protected]. Take care!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey David,
It's great to hear you've enjoyed our service and thanks so much for your review! Please let us know if you have any questions or concerns at this time by emailing us at [email protected]. Take care!