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Rock Bottom Golf

4.2

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Rock Bottom Golf Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
93
value
92
shipping
94
quality
87

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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I got a used ladies Cobra seven hybrid. A hard club to find on its own. I got it at a great price, in excellent condition, and it came when they said it would.

Date of experience: September 2, 2022
Texas
2 reviews
0 helpful votes
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Easy as pie
August 25, 2022

Great dealing with Rock Bottom. Easy to use website and no fuss delivery!
Great deal on apparel and shoes
Thanks, RB Team!

Date of experience: August 24, 2022
Mississippi
1 review
0 helpful votes
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Great Customer Service!
July 29, 2022

I placed and order from these guys and had my new Mizuno driver in two days. There was a mix up on the shalf I wanted as it was out of stock but they made it right and I am very pleased with my purchase. Thanks to Jaime with customer service for all the help. Would highly recommend and will definitely buy from again.

Date of experience: July 28, 2022
Kansas
1 review
0 helpful votes
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So far the Cleveland Launcher XL Halo clubs seem to be great. That is the good. The bad is that I ordered them next day air shipping and it took two business get here. Had I known that, I would have used the free home in two option.

Date of experience: July 3, 2022
Illinois
1 review
0 helpful votes
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My home address as well as my email address were sold to marketing companies, as a I started receiving spam emails and magazines to my home that I did not sign up for

Date of experience: June 27, 2022
Michigan
1 review
0 helpful votes
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Ordered some new golf shoes for Mothers day. They arrived early and where perfect. As always serrvice was great. Good Products, Good prices, Great Service

Date of experience: May 30, 2022
Washington
1 review
0 helpful votes
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Trade-in / Upgrade
May 30, 2022

Will upgrade to the latest and greatest on RBG again. Every club in my bag knows now that they are just a click away from being retired and traded-in for some site credit.

Date of experience: May 29, 2022
Washington
1 review
0 helpful votes
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So much to choose from
May 11, 2022

Rick Bottom golf has more options for a lefty than anywhere else, great prices and so easy to set up and order with quick delivery

Date of experience: May 10, 2022
Colorado
1 review
0 helpful votes
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Great website and even better customer service. I highly recommend them for all of you golf needs. I had a club break and they refunded my purchase in full. Never expected that, but very happy they did. Now give em your money!

Date of experience: May 5, 2022
New York
2 reviews
0 helpful votes
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Sean is a wizard!
May 1, 2022

I went to RBG in Chili for a club fitting. Sean took his time with me and I love my new irons. Thx!

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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Perfect!
April 22, 2022

Great price, simple and easy order interface, and decent delivery time. They always have what I'm looking for.

Date of experience: April 22, 2022
Oregon
1 review
0 helpful votes
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RockBottom always has great products at great prices. The shipping packaging has always been the worse part of buying items, especially those items that should be handled with care. I have received items that were damaged by the way they were packaged. Emails to RB are never answered so I do not order items that will get damaged if just tossed into a box.

Date of experience: April 21, 2022
Ohio
1 review
0 helpful votes
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Hope you like Cigar Aficionado and Wine Spectator because Rock Bottom Golf will sign you up. Check the fine print.

Date of experience: April 20, 2022
South Carolina
3 reviews
0 helpful votes
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Better read the fine print BEFORE you want to return something. They don't do exchanges... even if the product doesn't run true to size. Customer Service is someone working from home with kids screaming in the background and all sorts of clamoring to the point you can't hear them. They don't follow up with sending you a return label, and don't respond to emails ( though they say they will respond within 4 hours). My advice is to stay clear of them, which is sad coming from a 10+ year customer. Means nothing to them.

Date of experience: April 18, 2022
Massachusetts
1 review
0 helpful votes
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Bought a used Honma driver but it as close to a brand new club. It's just the plastic wrap that's missing. Always gets in time with deliveries. Rock bottom never let's me down.

Date of experience: April 18, 2022
Wisconsin
1 review
1 helpful vote
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Excellent Service
April 16, 2022

My wife and I each ordered a new golf bag and Rock Bottom Golf provided a good profile on the internet and regular delivery service was great. We have always been happy with purchases from Rock
Bottom Golf.

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
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I bought a golf bag and golf shoes from this company. The bag was great. The shoes did not fit. I returned the shoes. They did not refund my money. They don't answer the phone or return phone calls. They don't return emails. So the shoes cost $100 and they got them back (cost me $20 to mail back by UPS). When I filed a complaint with my credit card, they offered $40 to resolve dispute. Stay away from this company!

Date of experience: April 13, 2022
Canada
1 review
0 helpful votes
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Terrible quality
April 9, 2022

I purchased a driver in excellent condition and received a club with a major chip out of the crown. I sent it back and was assured a replacement in like new condition.
When I received the replacement it was worse than the original with multiple scratches and 10+ paint chips.
It looked like it was dropped on a pile of rocks. I was offered store credit but based on the service I would not shop here again so thats not much use.

Date of experience: April 9, 2022
Alabama
1 review
0 helpful votes
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Good selection and fast shipping. All items as described. First time but not last time ordering from RBG

Date of experience: March 31, 2022
Florida
1 review
0 helpful votes
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Rock Bottom did right
March 13, 2022

Ordered a new bag, saw the same on other sites for a LOT more. Had a minor bump with shipping but Tim took care of it asap. Great job, Tim.

Date of experience: March 12, 2022

From the business

Looking for quality golf equipment at discount prices? Shop our discount golf store for your favorite golf brands at the best prices around.


rockbottomgolf.com
Founded in 2000
North Chili, NY, United States