Rock Bottom GolfReviews 918

Not only like my title stated, I didn't get any update on the status of the order, no tracking, no item arrived of course, but I didn't get any response from customer service. They DO NOT have a number you can call, it is only email, which they will likely never reply. Even though, it was stated you will get a response within 4 business hours, no, no answer! Paid $13 for shipping so that I can get the items on time, yet till this point, the item is still in the air, with no update! I can't believe I gave this website a try.

Read there return policy. It is not very customer friendly!
I bought a pair of golf shoes that didn't fit, I paid $7.99 for shipping to my house, when I had to return them with their so called prepaid shipping label which means you don't have a clue what the cost is until they get them back and deduct the return shipping from your refund which in my case was $13.26. How come it was $7.99 to get them and $13.26 to send them back. They are snakes at RockBottom.

Rockbottom's response, below, is, of course, absurd. Forget for the moment that I requested price matches several times and all were denied. I went to my new favorite golf website and they didn't hassle me at all, after I provided a competitor's price, and mind you, this was an Ebay price!

You see that site is in the business of adding to their happy customer rolls. Rockbottom, however, doesn't understand customer loyalty... But, you get what you pay for, and in this case, it's RockBottom.

HORRIBLE CUSTOMER SERVICE! I ordered something for my daughters Birthday and it is incorrect, they will not do anything about it. I have referred several people to this place but never again.

I ordered a set of irons, a driver, and a fairway driver with a 25% discount. 10 Days later, I see the prices on the Irons, the Driver, and the Fairway Driver ALL went down a total of $110 and they were offering another discount worth 20%. I asked for a price match and they said they'd give me only $11 because Price Matches are up to 7 days. The total difference in price was $55. I said it would make sense then to return all the clubs since their return policy is 30 days and just make another order, to which they said they were going to charge shipping back. Instead of just giving me the $55 I got screwed out of, they wanted me to go through the trouble of shipping the clubs back, reordering the clubs and waiting for delivery. What a totally UNPROFESSIONAL company. Terrible Customer Service. Would NOT recommend.

Good price sometimes, but horrible service. I called to try resolve the issue (by giving them another credit card) and the sales agent just talk over me. Basically they can not honor my order because they are not capable of accepting another credit since they don't know how to verify the other credit card. By reorder I end up paying for a higher prices. I reply their email in minutes and the guy wouldn't even try to see what he can do to just amend that purchase order. It may be cheap, but not worth giving them the business. Why support bad behavior.

I have never had on online experience such as this one. I do not usually write reviews, but this company forced my hand. This is the worst online company. The prices are good, but not with out compromise. There always is a catch. My order shipped with missing items. No person to talk to (800# only for sales), warning lights should have gone on. Back and forth emails (first response is a form letter). Than, the only subject, the weight of the box. Not that it was packed correctly, or even a check list was verified. The weight (unverified) was correct when it left the warhouse. No other repsonse. I am also a business owner that does a lot of business online, this is not the correct procedure to handle customer issues. I was told by them to contact my CC company and file a dispute. The End. What horrible customer service. We all shop at Walmart and expect some trade off for the low prices, but this unacceptable. I will never shop here again. Your better off paying a little extra to make sure you get the right product and great customer service, TGW and Golfsmith.

BUY AT YOUR OWN RISK!

I have used this site many times. It has older model equipment for decent prices. BUT, the first time I had an issue and needed to return my order, is still pending. I followed there instructions on how to return and item, which is kind of a racket itself. You need to spend the same amount of money on new items, to even be able to return what you don't want, and pay shipping and tax all over again. Even so, I figured I needed the proper equipment anyways, so I'll pay an extra $20 to "exchange" it. I bought what I really needed, and have since written 3 emails for a return authorization number to send with my return order as they suggest. I have yet to hear back, it's been 3 weeks, and they say returns are only valid for 30 days of initial order date. Unless I hear back soon, then returns weren't even an option for me.

So, if you want to take the risk, they have some decent items, although I find many items cheaper elsewhere. You are basically stuck with your purchase no matter what, no customer service at all.

Good Luck