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Rock Bottom Golf Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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Love this place! Always great deals!
This review site sucks though making you type 100 characters
Good price and good service. Clubs arrived exactly when expected!
I had looked at a couple of web sites and found RockBottomGolf had the best price.
Hi Steve! That’s exactly what we love to hear and our goal (to have in demand items, at the lowest possible price, and to get it to your door quickly). We also have a price match guarantee, so if you ever find the same item cheaper from a competitor just send CS a email and we’ll verify it and match price with an additional store credit! Thanks so much for shopping with us!
The young man, for whom we purchased the personalized golf balls, was extremely pleased! We were pleased with the promptness of the delivery and quality of the work!
Thank you for choosing Rock Bottom Golf to shop with and for leaving a positive review! We truly appreciate it!
Easy search, I got the products I wanted at reasonable prices & prompt delivery. What else could I ask for?
Hi Russ- we’re so happy you’re finding items you need. We definitely try our hardest to get shipments our the door quickly because we know customers want their items as fast as possible! We thank you for leaving a positive review and for choosing us to shop with!
Ilike shopping at Rock bottom golf awsome choice and price is great always a good deal for a golfer, evreything you want any time
Hi Lorraine- I love your name, that’s my middle name:-)
Thank you for choosing Rock Bottom Golf to shop with & leaving this review! If we can assist with anything just let CS know and we’re always happy to help. Thanks again!
Ordered s set of Cleveland HB Launcher Irons, w/graphite senior flex shafts (4-9, PW & DW). I could not pass up the sale price. These irons are great and set up very well behind the ball. I'm a senior (@74), hold a USGA H/C Index of 4.2 and frequently beat my age and score par and below. My goal for 2019 is to make another hole-in-one and break 70 for 18 holes. To accomplish this I must hit the ball in the short grass, hit more greens in regulation and sink more putts. I own a lot of clubs and buy most of them at RBG. I keep up with technology and play with clubs that fit me and enable me to score! I parked my ego a few years ago and now can play with the best golfers around!
We love hearing this! Thank you for choosing Rock Bottom Golf to shop with, for being our loyal customer, and for taking your time to leave a positive review! We truly appreciate it!
I had been reading reviews on the Tour Edge Exotic EX9 Tour driver for several months. Did not want to pay full price for a driver. Purchased one advertised as in Very Good condition. Didn't really know what to expect. Boy, was I surprised. The club was in nearly new condition. I'm sold on buying used clubs from Rock Bottom.
Yes! Our pre-own items are amazing. I work here but I purchased a like new set a few months ago as a gift, when it was delivered I swear he couldn’t tell the difference. He thought it was a new set. Definitely check out pre-own items, usually you’ll find great deals and products there. The pre-own team is fantastic in ensuring the items they sell are of high quality.
Thank you so much for shopping with us and taking the time to post a positive review!
I have been a loyal customer for many years and have never had any complaints with Rock Bottom Golf. They sell top quality merchandise and shipping is usually free with a minimum purchase. Make sure you check out the clearance section for awesome deals.
Thank you for choosing Rock Bottom Golf to shop with and being our loyal customer, David! We value your feedback so much and appreciate you taking the time to post this!
Very hard to find product and Rock Bottom came through. TaylorMade Spider putter left handed.
Thanks so much.
Thank you for choosing Rock Bottom Golf to shop with, Mark! We’re thrilled to hear we had what you needed and are happy with your order. If we can help with anything at all going forward, don’t hesitate to send customer service a message. Thanks again! We LOVE seeing happy customers post on forums like this:-)
Impress with the fast shipment of my order after it was placed.
The customer service person at 3:30am was very kind, helpful and willing to help.
Hi Tammy! That’s wonderful to hear! Our top goal is to take care of our great customers as well as giving them great deals on all their golfing needs. Customer Service was very happy to see this positive feedback, so thank you for taking the time to post this. Thanks for choosing us to shop with!
Tried to order a set of Taylor Made m2, and some other items, should have been no big deal however after placing order they tell me my card needs manual validation (have never had this happen before) ok. This was on a Friday so Monday comes and I receive an email telling me they want the phone number for my bank, ya thats not happening but they inform me I can call them directly, so I do 3 times. They give you a recording that says someone will return your call within 4hrs. NEVER DID I RECIEVE A CALL BACK. Meanwhile the funds are already pending withdrawal and being held on my account, so I email one more time explaining that we need to get this resolved so my clubs and other stuff can ship. I receive an email back telling me they canceled the order. The order total was $993.00 not a large amount, but hey Ill take my business elsewhere. I ended up finding my clubs locally for about $40.00 more with no headache. Moral of the story for the money this company is not worth the headache, buy local and you'll be happier.
We are sorry you were unhappy with this order. We do have high security measures and that is to protect our customers and maintain high levels of security. When a order is placed the payment processor pings your bank, your bank then returns the results to us. If the bank returns any part of the order as flagged (for example the AVS or CVV does not match) we do take the extra time to review the order.
We definitely do return all emails and calls within 4 business hours (M-F 9am - 6pm est). The information we request is not secured information. We requested your banks toll fee 800 phone number which again is not secured information.
Merchant verification checks are standard and routine. It’s just our way of maintaining e-commerce security and to protect ourselves as well as our customers because we do care a great deal and if a order is flagged we must ensure it’s a safe order to process.
I bought a top of the line Nikon rangefinder from them after receiving an email touting the $100 off promotion on yesterday.
Today, they changed the promotion to 20% off. That means they are selling the same Nikon rangefinder I bought yesterday for $40 less today.
I contacted their Customer Service Dept and asked for credit against the difference since I had not yet received the rangefinder. Their reply was "too bad for you fella".
I could have returned the item and repurchased it on the current promotion, but that would be acting as sleazy as they are with their price drop and not covering purchases from less than 24 hours ago.
Or I can never buy from them again. Bye, bye RockBottom Golf. You obviously don't need my business.
Hello- I am sorry about this, my Customer Service team consists of all great people who work here because they are truly people who enjoy helping customers. If you would like to send me a email to [email protected] and let me know whom you spoke too; I will investigate this. Regarding the issue at hand, I realize this happened some time ago but it is important to note that our prices change often and as stated on all new promotions they do not apply to previous orders. However we Do have a price match guarantee and it is policy (as documented on our website FAQ) to uphold that policy.
Ordered a set of clubs, but they sent the wrong ones. Site still listed the clubs, but the service rep told me they didn't have any in stock. Offered a further discount for me to keep the wrong ones. Either they're completely disorganized or trying to scam people.
Hi Charles- I promise you we are not disorganized or trying to scam people. The only reason we would offer you to keep it at a greater discount is because we were sold out of the item and often customers will want to keep what they received for a partial refund or store credit. We offer that because it is something a lot of customers appreciate (getting it at a even greater discount). We did also offer to provide a prepaid return label to return it though for a full refund. We promise you we are a honest company who has been in successful business for nearly 2 decades, we try our hardest not to make mistakes but when errors do happen we do try to resolve them quickly. I am sorry for the error.
The problem was not your pricing mistake. You did not correct it right away. The problem is in the era of e-commerce, other offers that might have been available could go away in the 2 days you took to realize your mistake. You are also clearly not valuing the time customers spent regardless of how silly your mistake is.
They are surely rock bottom. They had a mistake on their website pricing, so, they recalled the already shipped product from UPS. Meanwhile, the offer I used to make the purchase went away. They kept arguing with me instead of resolving the issue. Waste of time!
Horrible experience. They made promises and then when failed to deliver on them, had a bunch of excuses why they wouldn't come thru, each one B. S. Different CS reps gave me different stories. But, don't take my word on it. Read thru all the other 1 Star reviews on this site and you will see many others with similar problems... all of which are responded to with defensive messages from RBG. Maybe instead of denying their CS is crap they ought to listen to all these upset customers and do something about it. No company worth buying from has so many negative reviews... as they say "where there is smoke there is fire". Stay away from RBG.
After they told me to get lost, I decided to do something about it and have shared my story and the nasty RBG CS emails they sent, with every golfer I can and let them draw their own conclusions about the poor service this company provides. I take great comfort in the fact that by screwing me over they have lost many thousands of dollars in potential orders from these golfers. Personally, I would gladly pay extra to buy from their competition. Hope they go out of business soon and stop ripping off consumers.
Sent the clubs to them 1 month ago- still awaiting my payment of $192. Dealt with Adam several times- tells me check is in the mail- will let you know when and if it arrives- nothing like the bad taste they give me for this.
Purchased club on eBay for $130. Found out I could get same exact club direct from RBG store for $50 less cost. They would not honor the loss.
Hello Bob- eBay and our website store are 2 different inventories if you purchased from our store on eBay. However with that said, I am more than happy to look into this for you. Please give me your order number and I can look into the details of it.
We are always willing to honor price matches if they are legit; so I would need to look into this to see the reason the match would be declined. Also its important to note our pricing does change frequently as we have to adjust prices based on what we paid for that stock listed for sale. With that said though- you will always get the lowest price on our site and if not we will match a competitor (refer to our website price match link for details of that).
Thank you.
A few days ago I attempted to place a 9 item order with RBG from my home PC for the first time. I liked the site, their prices and choices.
Surprisingly when I clicked on "Proceed to Payment" a security warning popped up from my computer to not proceed due to an RBG phishing attempt. Thinking / hoping it was an error I used another browser with the same result and finally my work PC to see if it was computer related vs. software caused; I couldn't believe it. Needless to say I never placed my order because I received a similar message from my work PC as well.
Given the reviews about overcharging I have seen since, I thought that I should at least mention my experience so people can at least make certain they have their security software active when placing orders with any site.
To be fair, I did attempt to call RBG, but its just an endless loop saying it will take a few minutes before you can leave a message and they'll call you within 4 biz hours, but I was never given the opportunity to actually leave a message.
I truly hope RBG is 100% legit, but I'm not going to override my security software to verify either way.
Hello W. B-
We are a company who has been in business for about 20 years, there is not any security issues or phising done on our site. What most likely occurred was the credit card info you entered did not 100% match what your bank had on file therefore the payment was rejected. To maintain our top notch security protection that not only protects us but more importantly it protects our customers, we do have cart setting where customers card info must fully match what the bank has on file, otherwise it's rejected. There is a pop up message that details this when payments are rejected at checkout.
You always have the option to pay via PayPal also. PayPal bypasses credit card security checks.
In regards to the phone calls. Our voicemail system is working properly, customers are put on hold for 2 minutes, if all CS reps are busy helping others at that point, that's when it will go to voicemail. You can always email us also at [email protected].
Cheers,
Jamie
Rock Bottom Golf
Do not use this site for customer golf balls. Their specifications are incorrect on their site, and our logo was only printed at 5/8" instead of 7/8" as promised. This caused the letters to fill in. They were unwilling to admit their mistake and thought they were good enough.
Hello Terri,
My CS team actually works very hard and should be given thorough and complete explainations and service to customers. I am unsure where you received a promise for the letter sizes. There is not a promise of that on our site. The letter sizing is dependent on the amount of words on the item. The more lettering, the smaller the text will have to be. There is not much room on a golf ball for a lot of wording therefore if you put more than a handful of words on there or used multiple separate lines then yes it would be smaller text sizes.
If you wish to provide your order number, I'd be more than happy to pull up the conversations between you and CS, as well as look at the balls to get a better understanding of the situation.
Our personalized balls are definitely of high quality and we have a 99.8% satisfaction rate from customers, I am sorry you are not happy and would like to be able to see if there's anything I can do to assist.
Thank you.
Made an order two weeks ago and received a confirmation email saying it was processed. I ordered 23 items for a fundraising golf tourney. Items never showed up. Called to find out and hear that my order had been cancelled because I did not reply to an email that had been sent that was trying to verify my order in their fraud department. Was told that I ordered too many things. No apology, no discount, just a cancelled order and no compassion on their end. Long story short, like an idiot, I ordered again as I was told to, and got a call this morning saying the order was on hold as I ordered too many items and it was an extremely rude woman, who once again, implied she really didn't care if I got my order she was just doing her job. So, long story short, no items, so no prizes for drawings and gifts at my golf tourney! Had they called and not sent an email that went to my spam it could have been rectified. Then it happens again after spending an hour on the phone the previous day. Absolutely worthless and classless because I ordered and I quote "too many items". Don't know how good the quality is as I never got to see it in hand, Prices were right which is why i used them in the first place. NEVER, EVER, AGAIN! Want to make sure that everyone understands, the money had been debited from my account. So I assume that I will be reimbursed. I wish I had seen all these negative reviews.
Hi Steve- I would like to take a moment to clarify your negative review comment, it is important to note that there is not many negative reviews of our company, we sell worldwide and have MILLIONS of customers. We have a extremely high satisfaction rate of 99.7%, so the negative reviews you see are definitely not reflective. Mistakes do happen yes, however we at Rock Bottom Golf know the value of our customers and work quickly to try to resolve any errors or mistakes while maintaining a high level of customer service.
In regards to your order, I am happy to pull up the communications if you provide me with your order number. The person who you would have spoken to is Melanie. I would love to see those communications because Melanie is the type of person who really doesn't have a rude bone in her body. I am positive if she thought she was being rude she would apologize tremensouly, I do not think it was intentional. I however, apologize on behalf of her because it is apparent you are upset.
Please understand there are people in the world who place orders on stolen cards. It's sad and unfortunate, all we are doing is PROTECTING our customers, period. It is not to make it harder on you to place a order, but to ensure that the order is legit and verified with the bank. It has nothing to do with the amount of items ordered, it has to do is a flag was placed on the order. Your order was flagged and Melanie contacted you explaining that we can process the order but we need to verify it 1st with your bank. She waited 2 business days and there was no response back to her. Therefore yes it would have been cancelled as we did not get a response back and could not verify the sale. A way to bypass our credit card verification process is to place the order paying with paypal. PayPal has their own internal checks therefore if you pay with PayPal the order will flow right through to the shipping stage.
Sincerely
Rock Bottom Golf
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Thank you for choosing Rock Bottom Golf to shop with and for taking the time to write a positive review Larry! We appreciate it greatly :)