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The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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I received my package the other day and it was packed properly. Very easy to assemble and loved using it this past weekend.
Excellent price and product. Fast quick shipping. From now on I will buy all my golf needs from your company. I like the great new offers all the time. Can't beat the low prices
Thank you!
I purchased a taylormade m4 3 wood for my wife. I was sent m4 5 wood. After contacting customer service sent back the 5 wood and while that was in transit they shipped the 3 wood to me. Their customer service was outstanding
Thank you Robert! So sorry we shipped the wrong thing initially, but very happy to hear we were able to resolve it quickly! Thanks again
The price was good for the bag but the rain hood was missing. I didn't send it back because it is too much of a hassle. I'll just use a rain hood off my old sun mountain bag when I need one. I probably won't take a chance on ordering anything else because there are lots of sites to buy golf equipment.
If there are any issues, such as this, please just contact CS and they will be happy to assist in resolving. Thanks for shopping with us.
I had to read the fine print in order to set the time & date, but other than that, the range- finder appears to be fine.
Thank you for the feedback!
Bought them on closeout for $5 each! Great value fit nicely! Look durable and are comfortable. Rock Bottom is excellent business!
Thank you Ray!
Have ordered before, and like this order very pleased with everything I purchased and received in a timely manner.
Thanks Don!
King Cobra driver came within a few days and looks to be exactly what I ordered and at a very good price. Very easy transaction and I would recommend them.
Wonderful! Thank you for shopping with us!
Nice bag and light weight. Taylor Made golf bags are great, great colors and well made. I have bought at least 5 Taylor Made golf bags in the last 10 years, both cart bags and carry bags. When I travel I bring my cart bag, more room to carry more equipment.
Thanks for shopping with us!
balls received not exactly as pictured in ad but will keep. pls sell what you advertise. first time buyer
Thanks for the feedback. Any issues such as this, feel free to contact CS and they will be happy to assist.
Great price for a, great product, fast service. I. will order more and highly recommend to my friends
We couldn’t be happier to hear this! Thank you for taking the time to share your experience and for choosing us to shop with!
Received as advertised. Very happy with my order! Look forward to ordering from you again! Delivery was very prompt!
Wonderful! Thank you for the feedback and for choosing Rock Bottom Golf to shop with!
Box came via USPS instead of UPS. They gave a tracking number for UPS. Still either way I got exactly what i wanted.
Hi Larry- your order did ship out with UPS, UPS picked up the package then transferred it to their sub-partner Surepost. UPS SurePost® is an economy, residential, ground service. Here’s the link to UPS explaining: https://www.ups.com/us/en/help-center/tracking-support/sp-definition.page Thank you for shopping with us!
Thank you so much rock bottom - I'm usually an 86 off the stick but I've shaved 10 shots off my score the first game I played with this club. Delivery was seamless and worry free.
Awesome! Thanks so much for the great feedback & for choosing Rock Bottom Golf to shop with! Have a great day, hit em' straight:)
Cheers, Jamie
Step up from my previous bag. Everything works and is as advertised. Plenty of pockets. Have loaded my gear in and it's ready to go. Completely satisfied so far.
Hey John- We really appreciate the feedback & for you choosing us to shop with! Have a great day!
Cheers,
Jamie
I was very satisfied with the items received. The quality of the product are very good and the price is good.
Hi Gilles- thank you for the great feedback & choosing us to shop with!
Cheers,
Jamie
I've never had a problem with rockbottom. Initially I was a bit miffed as the order was delayed in fulfillment for a few days, with a estimated delivery of April and I wanted the clubs before then for a golf trip. I was then surprised when they arrived this week. At the end of the day I am pleased with this purchase.
Hi Lewis, thank you for the great feedback & for choosing us to shop with!
Cheers,
Jamie
Pleased with the purchase. Delivered early. Very pleased and will buy again in future golfclub was exactly
Wonderful, thank you for sharing Martin! Have a great day! Cheers- Jamie
Great service once again great club can't wait to get to course and give it a try nice craftsmanship
Thank you Robert! We value your business and thank you very much for the positive feedback!
Cheers,
Jamie
I purchased an used wedge. Love it a great addition to the bag. I also purchase personalized golf balls for our annual golf outing.
Hi Jeff- thank you for the great feedback & choosing us to shop with!
Answer: Please contact CS at [email protected] and provide them the order number, CS will be happy to look into your order and answer your question.
Answer: I returned the irons the next day thru UPS. Tracking #1ZW022119099132486, I need my refund back to my PayPal
Answer: Absolutely legitimate online business, I have ordered golf clubs, the 3 pack of wedges, personalized golf balls, clothing, gloves shoes. The service is excellent, deliver time from the USA to Canada was very fast (6 days) via UPS. I have never had an issue.
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Thank you for the feedback & for shopping with us!