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Rock Bottom Golf Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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If you're looking to save money on used equipment, look no further! I recently bought a set of irons marked as used in excellent condition, and some of them were still in wrappers!
I've saved considerably shopping on RockBottom Golf from a $300 Odessey putter purchased on Black Friday for $100 to a $400 Titliest driver purchased for $195 from the used "like new" part of the site. The club was a gift and in pristine condition, not a scratch on it. I've also bought golf clothes at 50% off. Can't go wrong
First off. I would like to say I have purchased several items from Rock Bottom and have been totally satisfied. I decided to trade in some clubs when I saw the promotion of an additional 50% off on store credit. I sent in an email even confirming how the program worked and was told that if the STORE CREDIT says $40 that I would get an additional $20 of STORE CREDIT on top of that. Hahaha. What BS! Whatever the value says on the site is ALL you will get. Don't believe that misleading promotion! Trade your clubs in to Golf Galaxy or somewhere local instead of wasting your time sending it to them. You can get better value trading in clubs elsewhere and don't be mislead by that BS 50% additional promotion.
Hey Drew- We are not following what you are upset about, you DID get the add't bonus on top of the trade in credit. Both Adam & Ryan from CS explained this to you as well as shown you the screenshots. I am sorry for some reason you thought you would get an add't 100% on top of the trade in value but as listed on the trade site, it was a 50% bonus, not 100% bonus.
Got two hybrids 23 and 19 degrees and I am happy with them. But only one had cover which is for 21 degree. So two covers are missing. It reduces my good attitude.
Hi Gudmundur! Thanks for the positive feedback. If the hybrid was listed as coming w/ a headcover & it arrived without one; please be sure to contact customer service so they can assist with that. Cheers!
Awesome prices for Ladies name brand golf clothing. I highly recommend RockBottom Golf. I have bought shoes and clubs and always been highly satisfied with the quality and price. Thank you RockBottomGolf!
Thanks so much Deborah!
All of the used mint or near mint balls that I have received have been better than expected. I will continue to refer other golfers and make future purchases myself. Delivery arrived a day earlier than scheduled.
Great to hear! Thank you for choosing us to shop with Edward!
Again, great price, shipped and delivered when promised. Cant go wrong here! Thanks for everything!
Thanks so much for shopping with us & the great feedback Jim!
Great service. Will use again. Great variety of golf equipment available at very good prices. Clubs are up to date and good to see so many ladies clubs. Not always the case on other sites. Well done.
This is so great to hear, thank you Margaret!
Is a pleasure to deal with rock bottom they stand behind products and returns They back up what they say it is a pleasure to deal with them And Stand behind their products
Thank you Bert!
I received my new Rife Switchback putter more quickly than expected. The putter is wonderful and so was the customer service.
Thank you for choosing us to shop with and the great feedback Lawrence!
Good price and the clubs were delivered on the day they were supposed to be!...
Thanks Eric!
These guys are impossible to contact. Spend a few dollars more and know that you are transacting with a real company, not someone selling clubs from their parent's basement without a phone.
Hello- Not sure what you are referring too but do the research and you will see we are a successful business and have been for the past 2 decades. Furthermore we are one of the TOP golf e-commerce sellers! With that said, I am happy to look into your claims and assist with resolving whatever your issue is. We answer ALL emails within 4 business hours, so give me the email incident number you sent so I can pull up your records. We also have a sales line, 877 540 GOLF, business hours are M-F 9a-6p EST as listed on the website; if all representatives are a busy help other customers; we have a voicemail system so customers can leave a voicemail and we DO return all calls.
Very good prices. Item was packaged very well. And although I returned the clubs, it had nothing to do with the company. Definitely will buy something again.
Thanks for shopping with us!
I ordered 4 dozen Bridgestone Lady Precept golf balls, optic yellow. I received 4 dozen Bridgestone Lady golf balls, not Precept, in optic yellow.
If there are any issues such as this, please feel free to contact CS. CS is there for this very reason and are happy to assist in resolving any issue. Thanks for shopping with us.
I was looking for a hybrid rescue club. Having never owned or even swung one before, I decided to buy a pre - certified used one. It arrived on my door step within a week of placing the order. Simple and easy.
Awesome, great to hear! Thanks for shopping with us and the great feedback!
Love the product so much i bought a second bag for my boy, fast shipping and excellent packaging. A+++++++++
Great to hear! Thank you so much for shopping with us!
Ordered golf shoes from Rock Bottom Golf. Order was processed and shipped in less than 48 hours and delivered within 4 days of shipping. Rock Bottom followed up on the order within a week to ensure a smooth delivery.
I was impressed with both how quick and easy their process was. I will certainly use their services in the future.
Thanks so much for the great feedback!
It was time to replace our clubs, ordered complete sets for my wife and I. Good selection and products. Clubs were well packaged and arrived on time. Have already played a round.:-)
Thank you for shopping with us!
They sent epoxy that was old and the white mix was hardened already, however they did replace it. Another problem with the same order was that it was missing the Taylormade grip kit. They would not do anything about it and couldn't explain the 'E' written on the packing slip( in the grip kit column) by someone doing the order.?
Be very wary of this company!
I am happy to look into this, I find it hard to believe CS refused to assist with a defective complaint. We assist all customres with issues if the defect is covered under the manufactures warranty. Please feel free to contact us and request the manager review the case if you would like further review of your claim and assistance here. There is nothing to be wary of, our ratings show we are a great company as our positive feedback is over 99%. Thanks
Ordered a bag, and 2 individual irons, the order was processed on a Friday night. Sunday I go to track the order and they say my order isn't processed because the bank flagged my account. So, I email back to find out what is needed, they respond with "you didn't answer our question" I then called them F-ing idiots and now they blocked me from their page. Rock bottom golf is trash!
Kyle- Nothing you entered into the order matched what your bank had on file for you. This was explained to you several times and even though you insisted on cursing at staff & screaming at us; we remained nice and professional throughout. The issues were NOT on our end, your bank stated absolutely nothing entered in matched their records. Of course we cannot process a order when the bank tells us that both electronically and verbally when we called them for verification. This is a invalid comment you left as this was all explained to you in detail via email. If you are that upset, you should really be contacting your bank to figure out what the issue is on their end instead of leaving a great company negative feedback for simply putting ecommerce security as a priority. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Richard!