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Rock Bottom Golf Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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The Taylormade RBZ clubs are great. A very nice looking set which includes the 3 and 4 hybrids which get 5 stars! However, 3 stars for Rockbottom golf. 5 days after I placed my order they lowered the price by 15%. I contacted them about them matching the price for me and they bluntly denied my request stating that the price was lowered do to a special promotion and not because of normal price drop. What?! Oh well, they lost a customer going forward.
All used balls were in very good condition. Product arrived quickly. Good price for like-new balls. Would recommend to friends and bu ymmv again myself...
Ordered a 3 Wedges, 2 Mack Daddy Wedges and a pre-owned Taylor made. All of them came in and were in brand new condition. Couldn't ask for anything better. Shipping was my only complaint took a little longer than I expected but I would recommend this service to anyone looking for a great deal.
Ordered two Like New Fairway woods and received them one day before the projected delivery date. The clubs were as advertised and even had head covers on them (which was not expected). I will continue to buy golf balls, clubs and accessories from RockBottomGolf!
That is wonderful to hear Jason! Thank you for choosing us to shop with & for the feedback!
Very happy with the entire process as always with Rock Bottom Golf. Received my wedges and have already starting prepping to put them into my regular rotation. Outstanding quality.
Awesome, thanks Brian! We really love hearing these comments and truly value them & you as our customer!
Excellent service in full and on time. I have no idea why this review has to be 100 characters long. That is my only complaint
We agree, that 100 character requirement is not enforced by us (it's a requirement of this forum) but thank you for choosing us to shop with and the great feedback!
I have only been able to get out once, since I received my new putter. I am very pleased with it and putted quite well with it!
So great to hear! Thank you Joe for choosing us to shop with!
Always accurate and prompt. Any returns are handled in a professional manner, with alerts when they receive and credit your account.
Thank you John! We really value this feedback and appreciate you choosing us to shop with!
Had bought several item always amazing prices and quick. Shipping will continue to shop here. The quality of used items is excellent
Hey Gerry! That's great to hear! Thank you so much for the review and choosing us to shop with :)
Lo recomiendo, el drive es de primera, mejorar mi juego y obtengo 15 yardas mas, permite jugar en todos los frentes
Hi Luis- Thank you so much for the 5 star review and for choosing us to shop with!
I ordered the swami from Izzo and presto! I was back in business. It was easy, fast and with 20% off I got a great deal. I'll be back! When you say "free shipping" mean it! I did have to pay shipping.
JJ
Hi Jim- Thank you for choosing us to shop with! Our free shipping does have some parameters around it so if you had to pay shipping either the item you purchased was restricted from that (it would have said that on the item page), the order was under the free shipping minimum dollar threshold, or the shipping method chosen was not the free shipping method. If it was anything else and this did qualify for free shipping; just contact customer service at 877-540-GOLF or email us at [email protected] and our promo team will be happy to look into it. Thanks again!
I order a Rogue driver that I had been watching for a while, it came on sale, price was right and delivery was fast. Thanks
Awesome! Thank you for shopping with us Ronald & for the feedback!
Great service and communication through email every Step of the way from order to delivery. Product was new and exactly what I ordered!
That's so great to hear Ron! Thank you for selecting us to shop with & for this 5 star review!
Always the best prices and customer service. Clubs are always better than described and quick delivery.
Hi James! Thank you so very much for the 5 star review & great comments about our company! If we can ever be of any help in the future, just let us know :)
Ordered two Solis Wedges and they came promptly but the box was in poor condition with the top open. Luckily the wedges were still in there and don't seem to be damaged.
Hi Harold- Oh no, sounds like the box got a little dinged up in transit... if there is anything wrong w/ the items please contact Customer Service; we are more then happy to get it resolved for you & aim to get it resolved as quickly as possible. Thanks for shopping with us & for the positive review!
I have been ordering from Rock Bottom for over 6 years and I have never had an issue with my order, some times it is 20 or 30 items and have never had a mispick or never had an item missing, always spot on. And I always seem to get my delivery before the date it says I should get it. Like doing business with them.
Hi Mark! That is WONDERFUL to hear! Thank you so much for shopping with us & for leaving us this feedback! We really appreciate it!
Clubs arrived on time as described at a great price. This company seems to truly appreciate my business and they work hard to maintain customers.
Hi Geoff- You got that right! It starts at the top from our owner and trickles down to every employee here; we truly value our customers and will do what we can to show that to them by pricing items lowest we can, to helping out if a customer has golf questions or problems with their order. Thanks so much for choosing us to shop with & for the 5 star review!
Brand new Taylor Made irons. On time and a great price. What's not to like? (adding extra characters to make 100 is a silly requirement.)
Hi Mac- Haha yes we agree, that is a requirement of this website (we definitely did not put that rule in place for the 100 characters and totally understand how it is a tad silly :) ) Thanks so much for shopping with us though & for the 5 star review!
RBG has been my "go-to" for all my golfing supplies. The products are top quality.
In my last order I bought 2 used clubs. If you are buying used clubs, the cheaper they are, generally the more used they are. The clubs I bought were worn, but still very serviceable. Thank you
Hi Ben! Thank you so much for choosing us to shop with and for leaving us a 5 star review :)
I've been buying from Rock Bottom Golf for years now and not only do I get great deals, if I ever have issues with damaged items they always respond promptly and quickly resolve the issue.
Hey Scott- Thank you for the feedback & the nice customer service shout out! We truly value you as our customer and are always here to help if you need it! Cheers ~
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tyler! Thank you for the 5 star review and for shopping with us! So sorry for the shipping delay but if CS can ever be of assistance just let us know; we are here to help!