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Rock Bottom Golf Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered 11 different golf polos, updating my closet. The prices were hard to pass up. All the shirt were great and exactly what I wanted. My only problem was one of the shirts, the package was open, as the shirt was on a hanger, but it was dirty. It looks as if it was dropped on a dirty floor. I checked and the dirt send to wash out easily, so I kept it.
Great prices, service, and quality. Love my new clubs. Arrived right on time and in perfect condition.
Bought golf shoes, and then returned them. They text me that they were used. My son wore them in the house for an hour to make sure they they fit correctly. The shoes were a little big, so I returned them. Customer service text me that they cannot accept them once they have been used. This is crazy, I wont ever buy from Rock Bottom Golf again. My advice, only buy from online store where you can take back the item back locally like $#*!'s. I don't recommend buying from Rock Bottom golf. I hope you learn from my mistake. Always hit them straight, and enjoy your round.
Great prices and great products! If only they would expand their accessories selection, they'd be my sole source for golf goods!
These back are just like new, they perform like new. I've been using these balls for two years and will never buy new balls again.
Bought a fairway wood in excellent condition that was described standard length and lie. The club head was superb but the shaft had been shortened two inches. I will need to re-shaft to make the club playable for an adult male. Unfortunately a fine diamana s shaft was rendered useless by the prior owner. This club would not have been purchased if it had been described accurately.
Purchased a ball retriever and three pairs of golf gloves and they arrived quickly and in perfect condition. I highly recommend Rock Bottom Golf.
Site easy to navigate, prices very competive, good selection and quick delivery. Reviews on the site were super helpful.
Efficient website and easy to order. On time / early delivery. Product received was to my satisfaction.
I shop Rockbottom on a regular basis. I am truly a return customer. My orders have always been filled on time and accurately.
Order came on time and as ordered, The bag is exactlly as described, Iit is a great bag at a great price
RBG exceeded my online buying expectations. The quality and variety of items, pricing, and prompt delivery times are amazing.
The shoes I bought were on sale and I was glad to see that they came in my size. I paid for standard shipping and they arrived a week early. You can't beat that!
I use a LOT of golf balls. Yeah... I know what this says about the quality of my golf game but it's true, I do. So I try to stay well supplied with the balls I like to play. These prices are great and allow me to get a bit better quality ball than I would normally buy.
Personally I'd like to be able to speak to someone on the phone when I have a matter at hand. I have been unsuccessful and all attempts.
The variety of merchandise is amazing and they truly stand by their guarantee of 100% satisfaction. I was a bit skeptical while browsing their site and decided to take a chance and wasn't disappointed.
Never been disappointed with my merchandise from RBG. The selection and prices are great. I purchase merchandise every year for our golf outing from them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello- We did not text, however yes we did email you alerting you that the shoes were worn. I am sorry you feel the need to post on there with inaccurate details however as explained in the email we absolutely WILL take a return back but not if the product is used. The shoes returned had significant usage on them, they were not just tried on. They were worn and show those signs of wear on them as well as actual dirt on the bottom of the shoes. I did nicely explain this in the email and I also attached several pictures to show how the warehouse received them in.
Please kindly refer to our return policy.