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The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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I have used Rockbottom many times & never a concern. I have traded in clubs, received & redeemed credit & rewards, never had a shipping problem & merchandise comes as advertised. Best place to buy your golf stuff anywhere on the Internet.
This is the second time I have ordered from Rock Bottom Golf. Each time my order arrived intact, complete, and ahead of the estimated arrival time. Considering these facts and their reasonable prices, I will always do my mail order golf shopping with Rock Bottom Golf first!
I had a small problem redeeming my rewards (my fault) which was quickly resolved and received my order in no time. Always a good experience working with Rock Bottom!
Received items as ordered & I'm very satisfied. Have recommended your company to others. Will look in the future again when any items I'm looking for are needed. Thank you.
Received my items and very satisfied with Rock Bottom Golf. I have bought other items with this company.
Thank You.
I'm delighted with the way Rock Bottom took and processed my order. Timely delivery - and good communications throughout. Thank you.
Item received in timely manner happy with purchase! The size and color were perfect I recommended this glove to my other golf playing partners!
Bought a golf bag from RBG and it is sweet, looks nice has a lot of room and the price was a savings. Thanks RBG.
Considerable savings over other pricing. Find product reviews accurate and informative. They really help with the final decision on product selection. Thank you fellow RBGers.
Able to order and return easy. Worked with the returns agent to get a rma to return items that didnt fit. Good job.
Rock Bottom golf was great as always. Fast delivery, good price, and the watch was as advertised. Bought a refurbished Garmin S60 that looks and performs like brand new. No other watch on the market provides this capability of GPS, stat tracking, plays as feature which is essential playing in the hills of West Virginia, tempo trainer, true swing feature, step and health monitor and just too much to list.
Nice grips and a decent price. Better if shipping cost wouldn't be so high. It is ridiculous to have to have a minimum of 75 characters to write a review. Next time I will not waste my time in responding to your questionnaire.
My Golf Bag arrived before due date, was better organized then I had hoped. Whole process was easy, quick, I recommend using Rock Bottom Golf.
GREAT, HIGH QUALITY BAG AT LEAST $50 CHEAPER THAN THE NEXT LOWEST PRICE. FAST DELIVERY.
I"M HAPPY. ROCK BOTTOM GOLF IS THE PLACE FOR GOLF EQUIPMENT.
Had a great shopping experience. Everything I ordered was right on time. Will continue to do business with rockbottom.com. We're recommending y'all to all my friends and family.
I ordered a used Taylormade putter. I dont think it was ever used. Looked like it still had the factory protective wraps on it.
Golf shoes came in as expected along with head covers - But personalized golf ball message was very poorly done. Who ever did work should have at least looked at the way the messaged ended up. Kinda of a I Don't Care Type Of Worker Attitude!
Have ordered multiple times from Rock Bottom and have never been disappointed. Orders always arrive on time, well packaged and no mistakes.
Clubs were as advertised, and fast delivery. I have always been satisfied with my purchases from Rock bottom Golf.
Great bag - I have owned many others - this is high quality.
Ample storage space. Good zippers. Got the red - love the color - but please
Don't get it - I want to be the only one at luggage claim in Myrtle Beach. LOL.
Answer: Please contact CS at [email protected] and provide them the order number, CS will be happy to look into your order and answer your question.
Answer: I returned the irons the next day thru UPS. Tracking #1ZW022119099132486, I need my refund back to my PayPal
Answer: Absolutely legitimate online business, I have ordered golf clubs, the 3 pack of wedges, personalized golf balls, clothing, gloves shoes. The service is excellent, deliver time from the USA to Canada was very fast (6 days) via UPS. I have never had an issue.
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