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The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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Easy to use website; prompt delivery. The shoes I ordered are very stylish and comfortable. It's time for me to dispose of my old metal cleated shoes with the cleats all gone.
My order was received within in ten days of placing my order. Club arrived in perfect shape. I am starting to get used of this unique SW for various chips around the green. Getting out of sand traps is much easier now.
Thanks for the feedback!
Love my driver even though it didn't fix my slice completely. When it arrived there wasn't an adjustment tool included. I emailed the company and a week later it was delivered in the mail. Top Notch!
So great to hear this, thank you for that wonderful feedback!
Shoes fit well and were very comfortable. Received them in a timely manner. Would do business with Rock Bottom Golf in the future
Thank you Sam!
I bought the z 2.5 golf bags and both are very nice, but the one golf bag zippers are very difficult. The black golf bag zippers work perfectly and smoothly and on the grey golf bag they have a little problem and you have to be very careful with them. That's the only drawback I see otherwise they're very good golf bags.
Hi Hugh- if you contact CS we can get you a replacement or refund if there’s a defect. Please contact us at [email protected] and we’ll get this squared away as fast as possible! Thanks for the great review
I check other sites before I order. Rock Bottom is consistently the lowest price. Ships quick, never had an issue.
Thanks so much
I have never delt with a company with worse customer service. 4 hours to respond to a email if at all. They offer no phone number to call i understand why now. Just save your the hassle even if you have to pay a little extra it will be worth it.
Lastly please note our phone number absolutely is listed on the website, your statement that we do not have a phone number is invalid. If you go to the help tab, our phone is right on that next page the help tab takes you too.
I ordered a complete 12 piece set an got 9 clubs an a bag. It was delivered on time. But not a complete 12 piece set
So sorry to hear that. Please contact CS we will get this resolved as quickly as possible. Thanks for shopping with us!
I ordered the buy one get one free Srixon golf balls. Initially i selected 2, but when i got to checkout, it didn't look right so i increased it to 2. What i received was 3 dozen golf balls instead of four. I got two dozen at the one dozen price & one dozen at the full price. Ordering should have been easier. I feel like i was screwed out of a dozen golf balls.
Hi Gerard! Sorry for any confusion there, to get the free dozen you just had to add them to your cart. Please always refer to the promotion details if you are unsure of how to take advantage of a promotion or contact customer service so we can help with the ordering process. We can get you that extra dozen shipped though if your order qualified; that’s no problem at all. Contact CS at [email protected] & we’ll get you squared away:)
Thanks for shopping with us!
Excellent service, prompt respond and delivery. A lot of options to choose from. Good deals And friendly app
Wonderful! Thanks for shopping with us
I always had trouble shopping for size 14 golf shoes for my son, but not anymore! Rock Bottom Golf has a great selection. Shipping was in a timely manner too.
Thanks so much!
Love the site. Always Rock Bottom Prices for all brands, especially golf balls and training products. I've referred the site to several of my golfing friends and family members!
Thank you so much for the wonderful review and recommendations! We greatly appreciate it
I placed my order with Rock Bottom Golf and received it 2 days later. The product was exactly what I expected. I will continue to buy all of my golfing gear at Rock Bottom Golf!
So great to hear this! Thank you
I ordered 4 dozen Callaway Supersoft golf balls. They were promised by the Friday prior to Father's Day and they arrived two days early. Excellent service and great price. Will be ordering all my golf balls through you from now on!
Great service; great clothes. Hubbie loved his new golf shirt- the Vilition Pilot Polo! Fits well. Great cause.
New Balance golf shoes soft comfortable great looking Great price showed up in 2 days no problems love ordering from Rock Bottom Thank You
Found my new favorite golf ball. I bought the Calloway chrome soft. I LOVE them! They are the most expensive ball I've ever purchased and will again!
Found a pair of shoes and a hat online for a great price. Orders them and they shipped out in a timely manner and were received. Great pricing and good shipping service.
Another company same date 3 days. Rock bottom almost 2 weeks. What is the problem both had free shipping
Answer: Please contact CS at [email protected] and provide them the order number, CS will be happy to look into your order and answer your question.
Answer: I returned the irons the next day thru UPS. Tracking #1ZW022119099132486, I need my refund back to my PayPal
Answer: Absolutely legitimate online business, I have ordered golf clubs, the 3 pack of wedges, personalized golf balls, clothing, gloves shoes. The service is excellent, deliver time from the USA to Canada was very fast (6 days) via UPS. I have never had an issue.
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Murton- thanks so much for the review & choosing us to shop with! We greatly appreciate it