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Rock Bottom Golf Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
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I placed my order for the new Callaway B21 irons on September 14, today September 24 I called to find out what the hell is going on! I was told that it must be being filled at Callaway, but would have to check on it because they didn't know! Are you kidding me! Why is it coming from Callaway when I ordered from you? So after 10 days it could still be another week, not very good customer service. This was my first order with rock bottom, and there will not be another one. P.S. I had to Google the company to find a telephone # because there is no that I could find at their website
I have purchased several items from Rock Bottom Golf over the years. I have always been happy with them and I recommend them to anybody who will listen.
This is one of the worst companies to buy golf product from. Their return policy is a joke and their customer service is completely unprofessional. There's plenty of places to buy golf equipment that have better policies and far better customer service. Don't waster your time talking to *, she's too busy trying to save a dollar rather than listening to the actual issue and dealing with customer concerns.
Here is how a conversation goes with the RBG customer service rep
1. They immediately get defensive and attack you for challenging their policies. (Name calling and threats is not out of the question)
2. They will consistently send you the policy you are disputing... again and again. I guess they think if its posted on the internet it has to be true and how dare you challenge them (See below)
3. They will get more defensive but offer no solution, they are more interested in winning the argument than keeping the customer (You can just review the responses in this thread and see how passive aggressive their customer service is)
They say they have a 99% (plus or minus) approval rating but that is only true on their own website where they filter out the reviews. They don't have that high of a review on this site, google doesn't seem to be a fan when you search for reviews.
*Personal information redacted by admin
Hi John- I am Jamie & run the department. Without an order number I’m sure what the issue is off hand but to reference our return policy it’s here www.rockbottomgolf.com/returns-refunds
We’re always willing to help out customers within reason so just let me know what the order number is so I can pull up the case and see what the issue is with your return. For the record I’m a female not a “he”.
Thanks so much!
Jamie
Bought a set of golf grips to redo my clubs. Was a bit Po'd that it took 5 days before they were shipped but the grips are great and am very pleased with them. I will order from here again with the expectation that it may take a bit to get here.
Ordered a golf cart from Rock Bottom. Arrived as described. One month later it was advertised by Rock Bottom for $80 less. Be careful you aren't gypped.
Hi Dennis- We do have a price match policy if our price itself drops within 7 days. Unfortunately if it was a month old we would not honor a past price but we do always have the lowest prices that is our guarantee =) so whether you got it for a little more or a little less you received the lowest price at that time between us and our competitors.
Bought a gift for my best friends Birthday as her new passion is golf, well this cart killed it! She loved it and now loves me more
This is a really great place to buy all of your Golfing needs. I will be back in the near future to order again. Great place to do business with.
Received rescue club on promised day of delivery. Product was as described and has been a welcome addition to my bag! Open communications, quality of product, Rock Bottom Price and delivering on what they promised will keep me a loyal customer.
John L. Orlando, FL
Purchased because of price and good reviews. Very good club for my high handicap game. Made two adjustments and found my grove for straighter drives. Now just need to get the rest of the game going!
Bought the bag for my grandson who just started golfing and he loves it. It has enough pockets and a 14 divider top so the open box price put it a step above other bags in it's price range.
Loved the golf shirt Beautiful blue Callaway Great fit and delivered as promised Great value Excellent choices on website makes it hard to choose
Their customer service is not horrible, it is non existent. Don't try to return anything they simply ignore u. My one and only purchase from them. Do yourself a favor buy from somewhere else
Dennis I’m so sorry you had a bad experience. Our rating is over 99% positive though and I assure you we do not ignore emails / calls. I’m happy to look into your inquiry if you need assistance. Kindly provide your order number so we can do so.
I bought the ETONIC 5 Pocket Golf Pant. AMAZING! The fabric is light weight and very stretchy and SUPER Comfortable to wear not only for golf but everywhere.
They have a Labor Day Sale going on. I have been trying to get a response on a question I had about one of their products. No answer means their company doesn't care about their customers.
Roy go to our website FAQ page, you will see BUSINESS HOURS ARE M-F 9A-6P EST EXCLUDING HOLIDAYS. Today is a national holiday that is in observance. This feedback is totally unfair and undeserved, it is a holiday so yes we do observe that as most Americans do.
If you have a question email in and someone will return your email tomorrow when we return to work or call us during business hours at 877 540 4653
Great putter that has won all 4 majors on the PGA Tour- special edition orange,
Easy alignment,, best price. Thanks Rock Bottom
I purchased a Tour Edge Golf- Exotics EXS 3 Hybrid fo $99.00 half the price of other stores. Love the club.
Like new condition. Has helped game considerably. Fast transactions. Easy website to shop. I have bought more then a few clubs and gear here. Never disappointed.
Looking for that magic club but so far Putting Away. Delivery was excellent. The website was confusing with the shipping charges. Offered $5 shipping but I could not get it. Let's be a bit clearer please.
L had 2 orders delivered within a week apart they arrived quickly i have used the stuff i bought and is all Great
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Hi Richard- The item you ordered was a dropship item which means it usually will take 7 business days to process from the vendor as it ships to you direct from Callaway not our warehouse. This was displayed on the website page ordered from as well, we are so sorry for any confusion there. The order delivery is not late as the selected ship method was (Economy Shipping Delivered On Or Before Tue, Sep 29) so the vendor has until that date to finalize delivery, we hope it will not take that long & as Tyler explained he is working w/ the vendor to try to get this expedited for you. I am not sure if this is really a CS issue, we did reply to you kindly with all the details and we definitely are working to get this expedited out for you but do note dropships will take longer to ship which is why it was stated such on the website prior to confirming the order.