Rock Bottom GolfReviews 918

THIS PRODUCT DOES ALL THAT I WANT OR NEED TO HELP ME DIAL IN MY CLUB LENGTHS. IT WAS DELIVERED SOONER THAN PROMISED. I AM VERY HAPPY WITH EVERY PURCHASE THAT I HAVE MADE WITH ROCK BOTTOM GOLF!

Great products, Taylor Made balls, gloves and tees, and super fast delivery, to New Zealand. Thanks so much RBG

I used to love RBG and have spend thousands there annually as I am a club builder and host a couple tournaments a year and buy prizes for a good deal at RBG. However, this is all before I met Adam in customer support who decided to lose my business over not honoring free shipping because of a few dollars under the promotional terms that were not very clear. Not to mention I offered to add to my order to meet the minimum for the free shipping and he would still not adjust. Then he thought that it was okay to be smart and tell me the promotional terms in (the small print) were spelled out "very clearly". It's always funny when these jokers think they have the last laugh. Makes no difference to me as there are so many discount golf sites to choose from these days. I gave two stars only because I have had some positive experiences in the past and maybe Adam is just an anomaly...

They get 3 stars solely because of their absolutely terrible customer service. They have amazing prices on all things golf related. I ordered a shirt a size too big and asked if I could return it and exchange it for the correct size (which was in stock). The lovely Jamie told me they don't do exchanges, ok that's fine, I can return it. Can I get a rain check on the price to get the right size? Nope sorry too bad. Hmm ok. Can I at least get free shipping ($15.00 for a $30.00 shirt that I bought for $25)? Nope too bad pay the whole thing, but oh I will waive your $10 return label fee. In the string of emails I was mad after seeing it would cost $15 to ship the new shirt to me and asked if I could get free shipping instead of paying 15 $#*!ing dollars which then caused Jamie (apparently the director of customer service) to lose her $#*!. I'm not sure she has ever heard a cuss word, it wasn't directed at her whatsoever but she definitely took it that way. Immediately after she was extremely rude and absolutely awful! I thought I was talking to a 12 yr old. It was even more shocking how bad the customer service was when she told me she was the director of customer service. A very very very bad experience on what I thought would be a quick and easy exchange.

Ordered from them for years and never had a negative experience. Great prices on quality merchandise. Keep up the good work.

Received my order very quickly and in great shape. This is my second time ordering from the site and I will definitely order again from this site.

I haven't used this company yet but I will be making purchases from them based om the reviews here. I made this review to counter all the horrible customers trying to return 300 dollar used clubs a year after theyre purchased and writing a bad review when they're turned down. I can tell this is a great company and its unfortunate such lousy customers exist. But I will write another review after making a few purchases. I'm looking forward to this.

Order handling was superb. And the price was spectacular... the right shoes, in my size and in stock. It was a very easy process. Can't wait to do it again.

Bought a 3-wood for $161.77, the price dropped to $155 after 4 days. Refused to offer a refund. Listen to this twisted logic: our price guarantee is between what you paid and the listing price, because you used a discount code, what you paid was less than $155, so we won't give you a refund. Okay, I would've used the same discount on $155! The price dropped, didn't it? Price guarantee my $#*!. A sadistic twisted prick.

Best quality and deal I ever made and it was my first time I bought pre own irons so I was not sure about the quality of irons
But they came in excellent condition just like they said thank you

I bought a club from them and the clubhead fell off the first day. They proceeded to refuse to issue me a refund, not even in-store credit. So much for bogey-free warranty or 90-day performance warranty. They wouldn't even honor a 1-day performance warranty. Here's a kicker: they don't have a phone number and you can't even call them to explain the issue.
I would stay as far away as possible from this site. Guess I'm out a few hundred bucks... Don't put yourself in that position

I bought a set of king cobra oversize irons. The head of the four iron flew off the shaft during a routine swing. It could easily have killed or maimed someone.

They refused to do anything whatsoever to replace the defective club. Rude and horrible customer service. I'll never buy from them again and will spread the word to my many golfing friends.

Wednesday 2/3/21 I placed an order for a senior flex Tour Edge HL3 # Wood and 5 wood. I needed them for my round saturday so I went ahead and paid 39.99 plus tax for overnight shipping soo II could have the clubs for my round Saturday. Box shows up Friday, no 3 wood included. I say OK mistakes can happen, Let me call them and square it away. Surprise surprise THEY DON'T ANSWER THEIR PHONES. You have to send a message and wait and hope. This is no way to do business.

I received golf shoes in a damaged box that had been taped by the sender. The shoes had been worn and I'm guessing returned by another customer. There were no tags on the shoes, the laces were not factory tied. These are a gift for my brother's birthday. I was going to give them to him but am ashamed to give him worn shoes. I asked the company to send another pair in time for his birthday but they refused. They said that Amazon had been the ones to send the shoes, however, they came in a bag with Rock Bottom Golf and a return label with Rock Bottom Golf and their address. Said I could just order another pair. I'm really disappointed that this company would send out worn shoes and then not make the order correct!

I ordered a paid of golf shoes and they charged me instantly... no problem. However, i also paid for 5-7 day shipping and today marks the 14th day and still no package. The tracking info has said the same thing for the last 10 days that a label was created but UPS has not received the package from seller. Customer service is terrible. I have left 2 emails and both have been unanswered over the last 4 days. They do not provide a phone number to call either. Do yourselves a favor and avoid this terrible joke of a company. There are plenty of reputable discount golf suppliers out there so you don't have to be $#*!ed around by this place. AVOID AT ALL COSTS!

Great product and very efficient service - thank you. Thoroughly recommend this retailer for the procuct range and customer service is second to none!
New Zealand satisfied customer.

Received my used clubs and the condition was beyond what I expected according to the descriptions on the site! Thanks RBG!

I purchased a Callaway driver from them under their 90 day thing and it had the wrong shaft. I then sent it back and they received it on dec. 30. Here it is 12 days later and finally I got store credit today. Frustrating it took so long and 4 emails.