RockAutoReviews 1,685

I was promised a $100 gift card for buying 4 struts from rockauto.com, but its just a scam. I sent in everything they asked for and about 2 months later I get an email saying my rebate was rejected because of some items that were supposedly missing, but it was untrue. I called and they were closed but the answering service assured me they would have someone call me back. I also emailed explaining that everything they asked for was included. I never got a reply to my email and no one ever called me back. Finally I was able to get through to them by phone during regular business hours. The person I spoke to asked for my rebate id number which I gave him and told him that I was told the rebates was rejected. He placed me on hold for a minute or two. When he came back to the phone he said everything has been taken care of and that I was approved. Thats pretty fishy, I bet they reject 100% of all rebates initially. Now he proceeds to tell me that it will take 2 more months to process and I should get my rebate card in the. What the heck? It does not take 2 months to send out a rebate card. So I wait another two months and then check the status of the rebate online and guess what, it says rejected again. This is a total scam. Do not trust anything you hear from Rock Auto about a rebate, you will NEVER get your rebate.

Parts came damaged and they charge for return shipping even if it's their fault, parts were damaged due to poor packaging. & then they tried saying it was our fault because we sent the item back in the same packing it came in, so they were not going to issue a refund and we had to dispute it threw our bank to get a refund. All these people do it scam. They are cheap and either sell broken parts as new or they are out to cut costs on packaging etc to make the most money possible. There is no customer care number by the way and nothing can be accomplished with online support unless your agreeing to return part for $35 shipping label they provide. Buyer beware.

Ordered a water pump which was shown in the picture as coming with an OEM style composite gasket. What I received with the pump was a cheap flat gasket which would probably leak. Their "customer service" basically told me that it says somewhere on their website in tiny print that the pictures are not necessarily what you will receive. Wow, how helpful and useful that is. I said okay, just throw a $5 gasket in with my next big order, since I've spent thousands there over the past years. Nope, can't do that. Oh well, I guess that was my last order. For the sake of saving $5 they just lost thousands of $$ in future orders. Way to go. Oh, and when they don't want to hear from you any more they just close the service ticket and your emails are bounced back.
(In the photo the original gasket is on the right.)

Customer service is non existent! Don't bother or waste your time. It would be a one sided communication full of inconsiderate replies full of excuses and no resolution. Don't ever take their "In Store Credit" unless you are 100% sure you will use it all. They have1,000 reasons and excuses.

I have used "RA" in the pass and never had a problem... then they lowered the boom. I had ordered sensors, a Starter motor, and some other parts all on the same night when I got them thru UPS instead of all them being delivered all at once I would get one every other day, which was really time consuming, and the last Package was something I never ordered which cost between $79. And $ 130.00 and to add insulting to injury it's impossible to return. My recourse is to contact my States Attorney, and have his/her office draw up a arrest warrant for fraud RA is possibility the worst criminally inclined company in the world. I would advise anyone who thinks they/ve been ripped off you do the same. This company must be stopped, and all their CEO, CFO, CTO NEED TO BE IMPRISIONED, IT'S NO TELLING HOW MANY COUSTOMERS HAVE EEN CHEATED OUT OF THEIR HARD EARN MONIES.

Ge2 p0jp8efwq9 se

TOTAL Switch and Bait Tactics. After you receive their "mail in rebate" you discover you can only use it at 15 Garbage China Corporate BS locations. They don't advertise this at all, it's in fine print and only discoverable once you receive the "rebate card" in the mail. Now I'm stuck with a "Credit Card" that I can only use at the mall, I don't want to Build a F**king Bear or use the gift card towards a $200 T-shirt, I need to pay gas and rent.

I was a bit worried about ordering from RockAuto looking at the reviews, so decided to only buy some cheap parts first so not to risk wasting too much $. The parts were shipped very quickly, the parts are correct, the price is much cheaper than anywhere else I could find and the quality is actually pretty good.

So I ordered a part with descriptions for clutch kit having the repair sleeve and bearing. Get part unfortunately I did not put on car right away because I wasn't In A hurry well when I go to put on car it is a stock bearing and the description stated repair bearing which is oversized for the new sleeve plus the fact it didn't even have a sleeve in it... They basically tell me to bad should have returned earlier not our problem... And coincidendely after I email about this issue they change the website description. But I have the screen shot from my order... *******@cox.net

I ordered a rim for a 2012 Mazda 6, price was good, arrived on time; that was great. However when it arrived I found out I didn't really need it. Because they had 2 description of the Silver Color; Painted Silver, and Bright Silver, I was curious if I selected the correct color. I open the package to check. Then I called and arranged to get a shipping label as required for a return. I did not even take it out of the box. A few days later someone called Mimi told me they won't refund me because "it was put on a vehicle and rotated." What a crock. I tried to assure her no such thing happened, but to no avail. She held on to the rim and refuse to refund. I have never encountered this type of dishonesty. I would not recommend doing any business with these people.