RockAutoReviews 1,685

Total ripp off company
Please read this before you think about ordering from this crooked company.
I needed struts for a 2007 Sonata I wanted good struts so I searched Monroe. I found them on several sites at about $110.00 apiece. I saw RockAuto had them online for $70 a piece. They had a picture of Monroe strut exact part number of Monroe strut so I thought how the hell can they screw me, so against my better judgement I ordered them. They had fast delivery so I pulled my struts out and got it ready to install the new ones. I was a little surprised the box was a plain white box no marking except a Monroe part number written with sharpie! I'm thinking they screwed me. In the box were off brand strut with part number stamped in. I put in the part number it is the cheapest strut you can buy Amazon has them for $37.00. Needless to say I was pissed. I thought no problem I 'll call and tell them they made a mistake, well that's not happening you can't call them they don't accept calls, that's a red flag. I went on line to do a return after 20 dumb question they asked if Monroe part number was on the box I marked yes but told the the part I got was stamped with a different part number. They told me that part would still fit my Sonata! Okay yes it will fit my car but that's not what I ordered. So okay send them back and I have to pay for shipping. The box was 38lb which was about $50.00. As I said do not buy from this place If I can get one person the not buy from these crooks Then the time it took to do this totally honest review it is worth it. Thanks for reading my horror story about a horrible dishonest company that should be shut down. Also check rating on BBB it is horrible Now I'm out $144.00 for pars and $50.00 for shipping. Because they are refusing to give me my mony back because I put a BBB complaint!

Ordered part they listed as correct; it wasn't. Now they won't refund because i installed it... they suck. I'll stat using partsgeek from now on

My recommendation would be to avoid this company like the plague. They will sell you parts that they claim are a match for your vehicle, but that will not fit once you begin the installation process. To be fair, I did not specifically measure my ordered parts to be certain they were going to fit, but then again, when I've ordered parts from Napa, Autozone, Advance, etc. I never had to measure items to see if they were going to fit... if the sites said they fit, they fit. Additionally, upon further scrutinization, the manufacturer of the part I ordered does not even identify any of their auto parts as a match to my vehicle, meaning the mistake was solely RockAuto's. Shockingly, RockAuto absolved themselves of any responsibility and denied refunds, as the part had been installed and could not be sold as new, thus making them unable to accept a return. Basically, RockAuto deceived a customer, by stating the part would fit the automobile, in direct contradiction to the manufacturer, but somehow it is the manufacturer's fault and even more so the customer's fault. Do not order from RockAuto, as there are above average odds that you will receive a wrong part... and if you feel a need to order from RockAuto, please scrutinize and measure each detail of your original part and the ordered part, prior to fully unpacking the ordered part.

I ordered and received a new AC Compressor for my Equinox. Unfortunately I mistook the year of the car. I returned the part in compliance with their return process and received credit within 3 days. They have an easy return process and issued the credit within the time frame they advertise. I'll forever be a customer of theirs as long as they keep up the good work.
Their prices were better than Advance and Auto Zone.
I highly recommend Rockauto

I bought an alternator from rockauto back in March of 2018, installed it, and my car broke down on the side of the road by June 2019. Diagnosis: it was a faulty alternator. I checked with my mechanic to see if there was anything done wrong with the installation, but he confirmed it was a faulty alternator that was bound to fail sooner rather than later.

I contacted rockauto with this issue, since a new alternator shouldn't fail in 14 months, and they said there was nothing they were obligated to do since the warranty on the part was only one year.

Instead of standing behind their product, they're hiding behind their policy. Their lemon of an alternator ultimately cost me time, money, & caused much frustration. I will never order through them again and would caution anyone thinking about ordering parts through them that they are rolling the dice and once the house has your money they will never give it back.

Rodney,
Thank you for your response.
I guess the point was lost on you or sarcasm is not your strong suit.
I tried to make a valid point about my issues, as well as those of the same people who turned me on to Rockauto to begin with.
In fact, no response would have been better than your irrelevant commentnow I'm just pissed off.
Goodbye Rockauto.
Steve

From: RockAuto Customer Service <*******@rockauto.com>
Sent: Tuesday, May 21,2019 2:03
Subject: [Ticket#*******] Amazon is kicking your butts at your own game

Hello,
We're glad to hear that you look forward to receiving our magnets! Most of our warehouses stock magnets and include them in the box, but some do not. Magnets can also be purchased on RockAuto.com by clicking here.
For a chance to have your vehicle featured on a RockAuto magnet (or another publication, such as our monthly newsletter or social media), please see: Tips for Taking Pictures of your Car
Thank you,
Rodney
RockAuto Customer Service
www.rockauto.com

Dear Rockauto Service Team,
Of course, I've been a regular customer. You guys have been good to me and that is
Difficult for me to say about ANY business. So thank you.
I've noticed that the last few orders are getting more expensive and the shipping cost
Is increasing. By a lot.
Rockauto is an auto parts ONLY supplier, right? Specialized. Amazon, of course, is
Not. Seems like that would be a marketing advantage for Rockauto.
In the case of this order I reference here, I saw three different shipping payments
From three different warehouses, for 6 items.
Today, I ordered the exact same items I had in my Rockauto "cart" from Amazon. I will
Get it tomorrow and the total is $50 bucks less than the same order would have been
At Rockauto.
Based on my order, that represents 30% more if I get it from Rockauto and it would
Take a week to get it. We're only talking about a $150 dollar order. The amazon
Price's per item were a couple of dollars more than Rockauto's price's but I still
Came out way better with Amazon... and it will all be delivered by tomorrow, not in a
Week.
I hate amazon. I'd love nothing better than to use Rockauto than Amazon. It simply
Cannot be justified as it is now.
Consider creating a flat shipping rate or provide free of discounted shipping to
"prime" customers. I understand the shipping costs are great profit centers for
People selling junk on TV adds but should not be part of an auto parts suppliers
Business model. The little fridge magnets thrown in the box are nice but not worth 30%
And a week of down time.
You guys gotta do better. Until Rockauto changes this practice, it's Amazon and the
Local (albeit horrible to shop in) parts houses for me and my six vehicles.
Regards,
OZ

Bought brake pads for my 07 Acura TL-S. Brake squeal really bad after I installed the pads. I thought that the pads is defective or a wrong kind of pads. Because I heard certain pads doesn't work with Brembo brake. So I bought different kind of pads. But the squeal it's getting better. Week went by, brake only squeal once in a while. So I decided to return the second pads I bought. And they charge me to ship it back. Paid twice for shipping.

"For a while now I've been checking out the prices on Rockauto but have always bought locally. I finally decided to buy Moog sway bar links for my pickup through Rockauto. Got the links shipped to me and installed within a couple days. Well the unexpected happened and one of the links went bad just after a couple months. The whole return experience and cost of returning the link was ridiculous. I will not buy from Rockauto ever again. I'm sticking with my local parts stores.
Another thing, what the hell has happened to Moog quality. I've had so many Moog parts fail in last a couple years. I'm done with Moog too. Better off buying the damn Autozone brand."

I placed an order on Sunday that is supposed to arrive on Wednesday. I never received an email confirmation, but have the electronic receipt. Looking up the order on their website, it can't be found, so I have no idea if I will get the parts or when I'll get them. Because I can't trace an order, I can't check on it. Their website offers no other way to contact them except for having the order available. I'm kicking myself for not ordering through Amazon.

FAILED FUEL PUMP CAUSES INJECTION PUMP TO FAIL. ROCKAUTO'S POLICIES WON'T ALLOW WARRANTY CREDIT AND WON'T COVER DAMAGE COSTS. GOODBYE ROCKAUTO
On January 25,2018 I bought a Rockauto lift pump for my 2001 RAM diesel. I replaced my existing lift pump even though it was working fine because I knew how important the lift pump was for protecting the injection pump. Slightly over one year later their lift pump failed, also taking out my injection pump. The lift pump had been professionally installed. The lift pump cost me $145 (and $130 for installation) but the rebuilt injection pump cost me over $2000. I contacted Rockauto, telling them that their part was responsible for the injection pump failure and they should pay for its repairs. I basically got a form email back telling me where to file a warranty claim on the lift pump. THEN, later, I found out that since it had been a year my only warranty option was for a replacement pump; no cash, no credit, no nada!
I have bought four parts from Rockauto - and two of them have been defective (the other was a brake caliper). I was pretty grumpy after paying TWICE for the installation of the brake caliper but I am beyond angry at the huge costs to repair damage from their failed lift pump which they will only replace, not giving credit. The most upsetting part of this, however, is the impersonal, unsympathetic way they responded to my situation! I see no reason to purchase anything from them again. Those shops that offer 24 month NAPA parts and labor warranties are looking very, very good!

I ordered several parts for my 2000 Ford pick-up and when they arrived I found that only the small items were the correct parts, I contacted customer service and they referred me to a warehouse, the warehouse said they couldn't help because it was RockAuto's order... we went around and around with nothing getting done to rectify the problem. I offered to take the wrong parts to the warehouse to exchange them and they told me that I couldn't do that. I finally ended up reordering the right parts from another company, but I had to keep the wrong parts that I had received. This company does not care about customer satisfaction, the employees in customer service are either uninformed or just plain don't care, or both! I will never use RockAuto again and I am telling everone I know to stay away from them. Fraud is the only word to describe this company. The time and money spent was a lot higher than if I had gone to any other company in the first place.

I ordered a mass air flow sensor online for my BMW, the part matched the description perfectly, but when receiving it didn't match original one, the box it came in said made in Germany, but on the part itself it said made in China. I took my car into shop and mechanic said it wouldn't work with my computer. They had to order part from dealer and it did work. I tried to do the return slip but when asked if it was installed in car I hit yes on accident, so then I tried to go back to redo it and it wouldn't let me. They don't have a phone number to contact them directly and have it to where you have to communicate through email only, sent email and never got a response. I contacted my bank and will be disputing the charge. Terrible service and false advertisement.