RockAutoReviews 1,685

I ordered parts. They did not arrive. I sent an email. They closed out the ticket number assuming the parts arrived later. They did not. Now they will not refund my money. I'm out over $200.00. They said there is nothing they can do about it because it is over 30 days from when they were purchased but i emailed before the 30 day mark and they closed out the ticket. They won't even look any further into it. Not good business.

Refund initiation
Paid a hundred dollars to have a package overnighted and FedEx was late, I contacted FedEx and they where willing to give me a refund but Rockauto had the invoice so had to be initiated through them, A expedited package is a guaranteed over night delivery and they told me a overnighted package is a estimate and there system cant initiate a refund, so I had FedEx refund them but they did not refund me, so be careful with these guys bc they have no customer service number

I have been buying car parts for both of my vehicles for over 5 years. Never had a problem with any. Fact is I had to have n intake manifold and gasket replaced on my 2005 Ford crown vic. Repair shop got that part at AutoZone. Had the exact same part number that rock auto had for that intake. I will continue to get my parts from rock when I work on my cars.

Do not buy parts from rock auto you will not get them. They do not have any customer service at all. It will be hell to get your parts or a refund from this company.

I ordered a passenger (right) side view mirror; they sent me a driver's (left) side view mirror. I had to pay for return shipping, they shorted me on the refund, and they didn't send me the proper mirror. I do not recommend this company.

I have been very happy with the parts I have ordered over the years. I rarely find the need for local parts stores. From a c3 corvette, Tahoe's, Volkswagen, Mini Cooper, it doesn't matter. Great service. Thank you.

Ordered parts from rockauto. Paid extra for faster delivery with DHL. Parts have not arrived. Am pissed about it. I will never buy anything from rockauto again. Tried to cancel order. Could not because there is no customer service. Bait and switch scam. Charge extra and deliver late!

After every order placed with rock auto is automatically followed by phone calls about package at border and they want more money for border services or they say it contains something illegal and and arrest warrant issued. They want money or border services come to arrest you. This happens with every order from rock auto, is our personal information being sold to scammers? Every order is followed by phone calls, this is happening to others in small community in canadian rockies. Few old people order parts, everyone gets a call a few days later. Check your cards and info, buyer beware world.

I recently ordered two cans specialty fluid for my trucks package was soaked when it was left on my driveway so I knew at least one can it opened I just now looked since he refused to pick it up try to put the other kin in I'm a cat fell off what a piece of crap so a large-bore can just dumped out on top of my gas cap and of course that didn't work well got 3/4 but when it's the yard. They refuse to answer their 1-800 number they should be shut down. And my view if you won't answer your phone you're criminals

Says shipped on Rockauto website, check tracking, Fedex says, has not shipped!
Now we know why there is No Human interaction,
Suck...

I had ordered brake drums for my 97 E250 van over a year ago but only realized they were for an F250 Pickup when I was ready to do my brake job just recently. Due to the fact that the order was over a year old and I didn't catch it, I'm stuck with an expensive item that I can't use. The same error that says these are for my 1997 E250 is still on their website. It is also listed on my invoice that the drums are for a 1997 E250 van.

My idle air control valve was defective. I filled out their form and and it says "non-returnable" which is fine, but most places offer a new part instead. Nope. They essentially locked me out of that whole part of their website. There is absolutely NOBODY to call or email. I found corporate, called them. But, imagine that! There are no receptionists available to take the call. This website is a scam 100% and I don't know how they've made it this far. My part has a warranty, but I can't even claim it. They literally f*cked me. I hate to sound rude but they did. I have no vehicle now, do not give these guys any business.

I ordered a break KIT from them. They sent rotors that were wrong in the kit. (mistakes happen) So I wanted to return the kit. They would not let me. They excepted that the rotors were wrong but wanted to charge me for retuning the pads and clips. I want a KIT! Not individual parts. And now, when I do get new rotors, what if the pads don't fit? BTW, they don't take phone calls to fix any problems like this so be prepared to spend hours writing in detail why you need to return the items. Followed by them saying no or covering half. ONLY low-level companies operate like this. Time is money, save your time and use a better company with a little service.

I got the wrong part they sent the money back to the wrong bank account that's been closed forever and now they can't do nothing about it they said just contact your bank and let them figure it out won't be buying nothing from these people again

I ordered lower control arm bushings for my 2000 chevy blazer. I ordered AC Delco Professional bushings and got parts that did not fit and were fake. (Of the 4 AC DELCO bushings, 2 did not have any script or part numbers and the other 2 says HARRIS on them!)
And the return process is a joke. Never again!

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I've ordered plenty from here had no issues not I've had nothing but issues I needed a new o2 upstream sensor they put alot that would fit my car bought one guess what way too short couldn't even use it returned it had to buy another one they said would fit my car get it again not the right one didn't have the protection cup on it like it should so again had to return and buy another one that I'm still waiting on! It's ridiculous then you have to pay for shipping even though it's their fault they put that it would fit my car when clearly it wouldn't. Still waiting on my refunds. Ridiculous and just a headache to deal with. After I get this part I'm never using this site again.

Paid a large amount of money for overnight shipping. 2 days later still no package. No phone number to call and personally speak to Customer Service. Only an email (that should be a HUGE red flag to anyone). When I sent an email, 36 hours later I finally get a response pointing me to a link on their website saying they aren't responsible for shipping delays. No follow-up on my package ETA, no help whatsoever. They don't care for their customers. If you are needing parts at a specific time, do not order from this company. You will not get it when they say you will. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. TRUST ME, AVOID ROCKAUTO.COM LIKE THE PLAGUE. Wish I could give them ZERO stars.

Rock Auto has saved me hundreds of dollars compared to local parts stores. No issues with parts geek either, ignore the reviews

First of all, there is no customer service number to call to ask questions about your order.

Second of all, I paid extra for my part to delivered quicker than standard mail. Checked the tracking this morning and said I won't receive my package until later this week. Because of these people, I have to take more time off of work to wait for this damn piece.

Lastly, to the rude lady who works as the receptionist at HQ is beyond rude. I wanted to speak to someone higher and told me no and then hung up. Order your car parts somewhere else! Somewhere more reliable!