RockAutoReviews 1,685

I was hesitant at 1st but was very well satisfied with the order. I taught it was a scam website but found to be legit. All thumbs up for rock auto. You can call me for reviews. All hails for rock auto!

I ordered a wheel bearing for my Audi A6 C6

Return Instructions for Order *******
Valid Until June 20,2022

The part fit in their website but is actually the wrong part for my car.
I ask for a refund and they didn't give me back the full amount, saying the part is correct in their system and it fit correctly so The refund will be deducted of shipping and taxes.
I think is their fault… they sell the parts and they have the responsibility of checking the products they sell.
I will continue to find a way to have my full refund and hoping this review will help someone else.
This company is cheap and the customer service doesn't exist better website as FCP or ECS

Recently ordered 2 calipers from rockauto. They arrived on time. Removed one from box, missing the outer dust boot. Opened second one, all was intact. Installed the all intact caliper, it was seized worse than the one coming off. Tried the one without dust boot, as I could use one off my old caliper. This caliper would even move with the vehicle running! Boxed up and they generated a return label but I had to pay to send one caliper back. $9. Not a big deal. I finally received the refund for my calipers minus the shipping charges! Pretty ridiculous I wasted over $40 Canadian to ship defective calipers! This will be the last purchase from rockauto I'll be making. Will pay the extra money and get it locally. Rockauto has definitely gone down hill!

Last Thursday the front brakes on my '99 Grand Am started making noise and I found the pads were worn out. I ordered a new set of pads and a pair of front rotors for it. They arrived Sunday afternoon! My neighbor helped me install them and everything fit and works great now. I have ordered from Rock Auto many times in the past and they ALWAYS come through with the right quality parts. Prices are incredibly low too.! They are awesome!

I was sent the wrong oil filter and request a return. They wanted: how many doors I had, what my transmission code was, how many speeds my transmission had, OE part numbers, part number for the part I received. Most of this information was provided in the return request. Joke of a company.

Buyer Beware! I order parts for my vehicle had it shipped to my mechanic, when it wasn't delivered - to the wrong address in the hood; after a long chase it was returned to rockauto - where my troubles began, My refund was never issued, i disputed the charge and the double charge to my account. With my dispute in action, the communication was bountiful, i was instructed to remove my dispute a refund would be issued in 4 business days. Silly me! I did as instructed, then promptly informed that since it was dispute there is a 60 day hold on all dispute! I forward the previous email, all communication ceased. I called the *******376 where the conveniently make it so that you cannot speak to anyone, pretend to accept a message. You can go down the roster and leave a message for all to no avail. You can report them to all the powers that be, but your money and time will be consumed in the proverbial black hole, the best thing to do, is buy from somewhere else. These crooks should be left alone. Prices look good, but you're gambling, when it goes wrong, you will pay. Choose someone else.

Been 11 days. Shipping hasn't updated in 8 days and they want me to wait another 4 days before I can do anything... No way to submit anything to RockAuto to do anything. Zero customer sales support, literally doesn't exist. I ordered parts to go with the part days later and I got that and a tool a few days later and got that. It's obvious the part isn't coming.

BUMPER FOR 2001 GMC BAD PACKAGING PLASTIC ON BUMPER IS DAMAGED 2 TIME RETURNED AND GOT CHANGE FOR IT.MY PHONE NO. *******413 CALL ME

- no customer service phone number (and good luck trying to have a email conversation)
- said my payments were not processed insisted I called the bank which I did and they said they released all charges so the company should have money ( as it's not in my account anymore)
- still they insist this is the issue, even after I sent them statements and what not absolutely ridiculous. ITS 2022 what damn company doesn't have a customer service line unless you don't give the slightest F about customer service

Ordered New master cylinder for my 91 grand marquis ordered a raybetos.
Well when the master cylinder showed up it was not what I ordered instead of getting a new raybetos master cylinder I got a car quest master cylinder with old part number. Car quest was sold to advance in 2014.
So beware they are selling old parts.

I am so tired of as I add items to my list the items I already had on my list suddenly come from a different warehouse its a blatant rip off! Ordering rotors and at the beginning there from warehouse B now I've ordered more rotors from them all the rotors are going to come from warehouse D but if I remove everything and just order parts for the second car the rotors are now coming from warehouse B again which was the original warehouse for the first car! They just do this to screw you out of more money for shipping by adding another warehouse! Just because you keep ordering more parts in the same order the items should not be suddenly be coming from a different warehouse! This is why i quit using Rock Auto before and I'll go back to using local auto parts stores because that way the paychecks are staying in my area!

Cheap Chinese parts, no customer service, you pay for their mistakes, used and new parts in the same box, might as well order from a 1 or 2 day online store. Will never use Rock Auto again, I will pay the higher price for a part

I have made several purchases from Rockauto and have never been displeased. They sell products that range from economy to similar oem quality - just depends on how much you want to spend. Their shipping is not super fast or usually free, but other than that I have always been pleased. I have used their return system twice with absolutely no issues and they resolved the returns extremely quick (though not free of shipping charge). You can be confident when purchasing from Rockauto.

Rockauto a absolute fraud! No contact to complain too. I made order and realized i put the wrong part. 7 lug instead of 6. Cleared the cart completely out and started over. Apparently rememberd and 7 lug parts anyway after placing order. Now it costing me 20 dollars a box to return for thier mistake. 2 for 2 i will never use again. They totally suck.

Lost package. Out 350$... Nothing I can do
I will NEVER use rockauto again as long a I live and will tell everyone to avoid them/

You may get lucky and receive (soon enough) what you purchased…. My last order, however, arrived two weeks later, shipped DHL, which DHL wasn't showing any info on their website for about 9 or 10 days. Even with lower prices, this company is not worth! There's no one to talk to who can check on order, help out, etc

I have seen the adds for Rock Auto over the years, so I decided to give them a try last year (2021). Over the course of a few months I purchased front brake pads, front and rear wheel bearing hub assemblies for my 2018 Dodge Journey Crossroad. I drive a lot however; none of these parts lasted a year. The front brake pads lasted 4 months before I had to replace them and my front rotors. The front wheel bearing assemblies were some off brand, so that's my fault. They lasted 5 and 7 months before I replaced them with CarQuest wheel bearing hub assemblies. The rear wheel hub assemblies lasted maybe 7-8 months before I had to replace them with Car Quest parts from Advances Auto Parts.

I read a lot of the poor reviews on the quality of parts from Rock Auto. I thought maybe it was an installation issue possibly. I have had the same two mechanics for 15 and over 30 years, so I know the work was done correctly. They collectively have over 80 years of experience.

I don't know If the parts are counterfeit or what. The front brake pads were Wagner supposedly which is a reputable company. My rear wheel hub assemblies were supposedly manufactured by Moog which is also a reputable wheel bearing company.

I personally will never buy parts from Rock Auto again. It just seems like the parts I ordered were cheap replicas.

Customer service, well lets say there is really is much of that. Can't talk to anyone after 4 attempts