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Rockabilia

1.9

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Rockabilia Reviews Summary

The company has garnered a mixed reputation, with a significant number of customers expressing frustration over shipping delays, poor communication, and inadequate customer service. Many reported receiving incorrect or incomplete orders, while others described dismissive interactions with support staff. Conversely, a smaller segment of customers praised the product quality and reported satisfactory experiences with customer service when issues arose. Overall, the prevailing sentiment leans towards dissatisfaction, highlighting a critical need for the company to improve its service responsiveness and order fulfillment processes to enhance customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
29
value
28
shipping
26
returns
25
quality
22

We monitor reviews for authenticity

New Jersey
2 reviews
8 helpful votes
Follow Karen F.
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NOT WHAT I ORDERED
September 27, 2025

The name of the band has a distinct typeface which is part of the design. They took the image then slapped on some bubble letters. Looks like arse. Between shipping & return shipping I may as well keep the shirt and use it as a dust rag.

Date of experience: September 19, 2025
Texas
1 review
0 helpful votes
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I would give zero stars if I could. First off, I think there are a lot of fake reviews on here that are boosting their score. If you search on the internet, you can find Reddit pages devoted to sharing the headache this company will give you. I ordered an item and when I called because no shipping info had been given after 8 business days (in a 5-10 day shipped), I was completely belittled. I have never been spoken to like that from someone in customer service and it was an inquiry about shopping time since it was for a birthday. We love band merch but they have forever lost several customers in my family and friends. I am now devoting my time to sharing how horrendous this company is.

Date of experience: March 14, 2024
Australia
1 review
0 helpful votes
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Very good :))
December 19, 2023

I was very nervous after reading these reviews LMAO, i thought it wasn't gonna show but it arrived and it's great, the print is good quality, the material is good quality, it's a good size, and it was here in 2 weeks and i'm in australia

My fav shirt, my only negative experience (which was my mistake) is i didn't realise it was in USD not AUD, so if you're in another country don't forget to make sure it's in your currency ;))

Date of experience: December 17, 2023
Australia
1 review
0 helpful votes
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Don't order from Rockabilia!
October 21, 2023

I ordered a T-shirt in the US to be shipped to Australia. It started out well...received a tracking number and was able to track it all the way to Australia.

Then...nothing. The item got stuck somewhere post customs and when I got in touch Rockabilia simply said to contact Australian customs myself?!? Without any item info (other than a proprietary tracking number that only their delivery company uses), Australian customs will not know what I'm talking about. It is the responisibility of the delivery company (AsendiaUsa apparently) AND Rockabilia to make sure the item gets delivered.

In other words, customer service at Rockabilia is useless and they don't take responsibility for deliveries. So, save yourself a lot of frustration and don't order from this site!

Date of experience: October 20, 2023
Illinois
5 reviews
1 helpful vote
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Unreceived merchandise
September 2, 2023

On August 11th 2023 I made a order from Rockabilia.com I ordered a Beer Stein and a Iron Maiden back patch. Two days later I received the Beer Stein. On August 28th I received a email stating my back patch was delivered and it never was.

Date of experience: September 2, 2023
Canada
1 review
0 helpful votes
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"Posting 1 star as I cannot post 0. Ordered overpriced crappy merch at my daughter's request against my better judgement. Got a notification of delivery. We were at home, my neighbors were at home, i am in a house, there is no way in hell this product was delivered. The tracking number is an easypost tracking number leading back to their own site. I contacted "customer service" to explain no shipment was received. Received an email back "we are not responsible for lost or stolen articles, you can re-order at 50%". They could have just stopped the sentence after "we are not responsible". Garbage service, crooks, lesson learned. It was only $33 but my daughter is disappointed as she ordered over a month ago for a birthday this weekend and now has to find an alternate gift. Do NOT buy from this trash site."

Date of experience: April 12, 2023
California
2 reviews
33 helpful votes
Follow Steffanie N.
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I love the products and the customer service is amazing. I need to get a bigger size for my son after I had already order and they accommodated me with no problem. They were also very responsive to my communications.

Date of experience: April 12, 2023
Georgia
1 review
0 helpful votes
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4 MONTHS to ship ONE Patch! :(
April 5, 2023

Order somewhere else, I ordered a patch 12/29 and they didn't ship for 4 months, ZERO communication from them that there was any type of delay. Will not recommend them or order from them ever again. Buyer Beware

Date of experience: April 5, 2023
New York
1 review
1 helpful vote
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The agent who answered the phone was very rude and dismissive. Her condescending attitude shows no empathy when dealing with a customer. She did not attempt to help the situation and keep me coming back to spend money. She made it worse with her rudeness. Keep your overpriced bootleg merch that looks nothing like the image on your site. Ill spend money elsewhere moving forward. Perhaps she should be packing orders in the warehouse, not answering the phones.

Date of experience: March 2, 2023
Oregon
1 review
0 helpful votes
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Never received shirt I paid for.
January 18, 2023

I bought two shirts for 60 bucks in November. I received one of the shirts, the package said the other one would ship later. I never received the second shirt. I've tried to reach out to customer service, but they told me they won't do anything/ don't care. They only have one person that works for their customer service "team", and she is incredibly rude. Reporting them to the BBB

Date of experience: January 18, 2023
Australia
1 review
0 helpful votes
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Bad quality
January 15, 2023

The shirts I ordered were very poor. They shrunk significantly in the wash to a point where I had to throw them out. Very very poor products.

Date of experience: January 15, 2023
California
1 review
0 helpful votes
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The company is a fraud!
December 6, 2022

I do not recommend this company, they are a fraud! Placed order and never here back from them. Tried to contact them, no response! Reported them to BBB. Beware they take your money and never response back to you!

Stephanie

Date of experience: December 5, 2022
Wisconsin
2 reviews
3 helpful votes
Follow J W.
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If you are a NEWBIE to the licensed collectibles arena, please LOOK ELSEWHERE. All of their merch is priced at least 25% higher than other wholesales and dropshippers (who increase pricing a bit to make up for processing). I was looking through their inventory comparing prices and was astounded. Don't even bother unless you're ready to lose money and ALWAYS SHOP AROUND for pricing! Places like this make you think you have access to all kinds of merch and hope you aren't looking in other places. HARD PASS for me.

Date of experience: October 15, 2022
Canada
1 review
1 helpful vote
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Stay away!
August 3, 2022

I ended up canceling my order before they sent it. They are SUPER rude/snooty. Steer clear! Reviews are atrocious!

Date of experience: August 3, 2022
Australia
1 review
4 helpful votes
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Im poor, I saved up for a year, to 3 T shirts. They f****ed up my order and got it wrong. I ordered 3 XXL band shirts. They sent 1 XX band shirt (which was correct) Another shirt (medium sized, so I cant wear it) and the 3rd band shirt they sent me, wasnt even a band I ordered (medium) So I gave them my money, for 3 shirts, and I can only wear one. DO NOT give your money, to these idiots, they are so stupid, they don't know how to pack an order. Assuming humans are working there? Maybe monkeys?

Date of experience: June 7, 2022
Ohio
1 review
1 helpful vote
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I didn't know the shipping time when I went directly to their website, then read it can take a week. So I was pressed for time to get a band shirt before the day of the concert, which was coming soon. So went to their official Ebay store, got a shirt and was delivered to me in three days. Thank you Rockabilia. Good to know they have official licensed band tees that support the artists too.

Date of experience: May 15, 2022
Canada
1 review
1 helpful vote
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Fraud
January 19, 2022

Ordered a custom hat on Nov. 25. On Nov. 30, email sent to inform me it was delivered on Dec. 16. No further notification. Called today, spoke with carley and a manager, Shannon who said they can do NOTHING to inquire or resolve. They don't mind taking my money for nothing but because I live in canada, they feel it's OK to fraud me. What a despicable place, don't deserve my money!
ALL BEWARE, ROCKABILIA IS A FRAUDULENT COMPANY, SAYS THE MANAGER SHANNON!

Date of experience: January 19, 2022
Germany
1 review
0 helpful votes
Follow Adam K.
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Rockabilia is a bunch of thieves and scammers, I ordered a band t-shirt, money paid, after more than month no package arrived. When I asked for refund, the shop replied that they cannot do it. When I asked for package number - no reply.
I have my rights in EU which are not respected by this shop. DO NOT BUY THERE

Date of experience: November 29, 2021
Greece
1 review
2 helpful votes
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Worst Merch Store
November 9, 2021

I made an order more than 2 months ago. 2 months! It hasn't arrived yet, and the costumer support is just a copy-paste message they send to everyone. I tried to contact them 2 times and they just sent me the same response. Looking at other reviews, it looks like im not the only one having these issues. Might as well be a scam, look for merch somewhere else.

Date of experience: November 9, 2021
Alabama
1 review
2 helpful votes
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I bought to grab bags of juniors large and extra-large shirts when they arrived none of them were even remotely the same size and they were all super small. When I contacted the company the customer service tried to blame it on me. I then started posting on their Facebook ads how terrible of a company they were and they responded to me asking for my order information to rectify it. I sent my information to them via instant messenger and they have never responded to me. I went onto the page again today and found out they have blocked me from posting anything! This company is truly the worst company I've ever dealt with their products are cheap and their sizing is not correct!

+2
Date of experience: October 31, 2021