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RobloxReviews 1,089

1.8

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

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GB
3 reviews
3 helpful votes
Follow Samina S.
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I disliked the way roblox manages in experience purchase. For one of skibidi games, I purchased quite a lot of stuffs for me and my nephew but after a week time, the game has disappeared totally. I contacted roblox team and I was told to contact the creator directly but I do not have any other way to contact as that particular game is not there at all. In that case, the roblox team is unable to help as they do not have access apparently. This is a complete rip off as customer pays money for passes but they remove access without refunding or notifying of removing access. This is a total disappointment and I won't buy any in experience passes in the future. I would encourage all adults or parents to do the same.

Date of experience: September 26, 2023
GB
1 review
0 helpful votes
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Add refunds
September 24, 2023

Add a refund but for in game accessories i don't want to keep the items i got scammed with because ot was a expensive copy

Date of experience: September 24, 2023
Michigan
1 review
0 helpful votes
Follow Cameron F.
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I got banned for a day for saying *its a joke and hey* I am 17+ and this does not bypass the TOS and can someone tell me why THE $#*! I GOT BANNED? I can't even $#*!ING TALK With out Getting banned for NO $#*!ING RESON

Date of experience: September 22, 2023
Romania
1 review
0 helpful votes
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Going down
September 22, 2023

As a 2016 player, this is going from bad to worse, bad updates, bad admins and BAD PLAYERS. Only the games make it fell better, if you are a new player you might know good games like MM2, and… yea that's all, the new games are more than mid, but some old games are still on the roblox, like prision life, flee the facility, natural disaster survival, kat, cbro and more. Oh yea, and there are players too, you will see slenders(they look like emo kids with 6'1 height) online daters(on almost every game on roblox) and normals( just normal people with normal avatar). If you are a new player i highly recommend to play these old games, and do not buy robux to make your character disable
That's all and just to know 2016>>>2017>>>2018>>>2019>>>2020>>>now

Date of experience: September 22, 2023
Australia
1 review
2 helpful votes
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Rascist
September 15, 2023

I got banned for saying I died and saying wth because there was a hacker on the game and they hacked my account do I said those things because I was angry. This has to stop right now.

Date of experience: September 14, 2023
Estonia
1 review
0 helpful votes
Follow Karl Kristofer S.
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The website version of Roblox will not turn on for me, because the ARM-based processors can only run x86 (the name is a bit confusing because it's actually 32-bit) apps, not x64 apps. Even the ARM64 (which is the 64-bit version of ARM processors) processors can't run x64 apps. Because of this, Roblox crashes all the time because it thinks that I'm using a 32-bit device, even tho it's 64-bit (I have a screenshot of this error down below). There is also the Microsoft Store version, which does support ARM64 devices, but it crashes all the time! Plus it doesn't have Roblox Studio on it, which sucks because I mainly use Roblox for developing games! I think that Roblox should add ARM64 support, as it would be a great move for Windows users who use ARM-based processors, newer Macs as they now also use ARM64-based processors(based on my knowledge), and even Linux users because most of these Linux devices also use ARM64 processors.

Date of experience: September 3, 2023
Australia
1 review
0 helpful votes
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Be aware when buying robux as they don't make readily available how much robux you're getting buying gift card or purchase.I personally think is a rip off and not getting your moneys worth. Every time you donate robux to a player you end up paying a percentage to roblox owner. It is a money making game from kids who are addicted to it.

Date of experience: September 3, 2023
Nebraska
1 review
4 helpful votes
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Banned too easily
September 2, 2023

I have only been playing for roughly a week or two and I've been banned 2 times already. I had forgotten they have bots that will suspend your account over cuss words and I've had quite a few slips of the tongue but only 2 out of those times did I actually get in trouble for it. I was never cursing AT somebody and if I did it was towards my friends because that is how we talk to each other. Bad enough they use your previous bans to dictate how long you should be banned. I wouldn't recommend this game unless you are a holy saint who's vocabulary doesn't include obscenities. I'm not the type to go out of my way to make people feel bad or bully others and I'm still punished, don't expect the review team to help you either.

Date of experience: September 2, 2023
Australia
1 review
0 helpful votes
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Why Roblox sucks
August 28, 2023

Your game sucks. Your lifestyle sucks you're having an existential crisis. Your Flippin game sucks so much. You could do a backflip and one sock as much as your game. Your game sucks sucks sucks sucks sucks I hate your game so die eat and die and die so I hate I hate your game so Get rid of your game. It sucks so much. I just hate it so much I could say it's a sucky us game in the world suck. You suck you suck you suck so delete your game or else. I'll keep sending these messages but your game sucks. Sucks sucks sucks sucks sucks sucks sucks sucks I flipping hate your game go Hell

Date of experience: August 27, 2023
Egypt
1 review
0 helpful votes
Follow THE REAL Z.
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As a roblox player since 2017 i always felt like my voice never really mattered now they are trying to quote on quote depreicate r6 and break alot of old games and alot of games using r6 they really dont give a $#*! about the community that built them up and only the invenstors if erik casstel saw what roblox was doing to its community now they would be ashamed

Date of experience: August 26, 2023
Colorado
1 review
4 helpful votes
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So I was getting bullied right? This is in 'don't press the button' Btw. Anyway I was getting bullied so I snap back. But for some reason I get banned. The grl was like: You suck u and ur friend better get out of here, then she starts hash tagging, so I like report her then the next minute! Bam I'M BANNED! 0/5 experience. (I have done and said way worse, but I get banned for THIS!)

Date of experience: August 24, 2023
Belgium
2 reviews
0 helpful votes
Follow H E.
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My recent encounters with Roblox's support system have left me disheartened and frustrated. As a dedicated user, I've been facing ongoing issues with my voice chat functionality, and the lack of effective support has only exacerbated my concerns.

Despite reaching out for assistance, I've been met with automated responses that seem to overlook the complexity and urgency of the issues I'm facing. The responses lack the personal touch and genuine understanding that I expected from a platform that values its user community.

One recent interaction with Margarita stands out, where I was told that they are "unable to provide any further information or response." This response not only feels dismissive but also leaves me with a sense of helplessness, as if my concerns are unimportant and unheard.

Roblox's support team's inability or unwillingness to delve into the specifics of my issues has made me question the level of care and accountability the platform has for its users. As someone who has invested time, effort, and money into Roblox, I expected a higher standard of support.

The platform's promises of community and enjoyment stand in stark contrast to the frustrating interactions I've had. It's disappointing to see such a gap between words and actions.

I believe that Roblox can do better. A more transparent, communicative, and empathetic approach to user concerns is crucial to maintaining the trust and loyalty of its users.

I hope that my feedback serves as a reminder that meaningful support is a cornerstone of a positive user experience. I urge Roblox to take these concerns seriously and reevaluate the support system to better serve its community.

Date of experience: August 23, 2023
Japan
1 review
0 helpful votes
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I was actually playing Roblox and I joined a game like any normal person would do and then there was this one person who constantly was harassing me and would not let me go. So I asked him, "Why are you doing this?" shortly after reporting him, I was kicked out of the game and it showed a message saying I was banned for one day for cursing! Though I had never cursed once that day or any other day. It showed the text that violated the rule was actually "Why are you doing this?" I liked roblox but it was like a game where more or less cyberbullies will get their way!

Date of experience: August 22, 2023
Sweden
1 review
2 helpful votes
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$#*!
August 22, 2023

Just $#*!, worst customer support ive ever ecountered, would not recommend. Even epic games have better support then them, that's how you know it's bad...

Date of experience: August 21, 2023
California
1 review
2 helpful votes
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Billy
August 18, 2023

Billy was one of my favorite new avatars (the stick man) and you guys got rid of him. That's very disappointing to see that. And you turned billy into this... Monster

Date of experience: August 18, 2023
Colorado
1 review
3 helpful votes
Follow amy s.
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Lets get to the hate part first, ROBLOX KEEPS BANNING MY ACCOUNT FOR THE SAME REASON AND STUPIS ERROR 403 WONT LET ME BACK IN. PS: ROBLOX IF YOU DELETE MY ACCOUNT FOR THAT SAME REASON I KEEP GETTING BANNED FOR THEN I WILL ACTUALLY GO INSANE.

Date of experience: August 13, 2023
New Jersey
1 review
1 helpful vote
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I got banned
August 13, 2023

I got banned for the first time after finally being able to use the mic for the first time because I was "harassing" someone which I was not. I know this because I was talking to a guy saying that he was better then women because he is a guy and then I got banned out of nowhere with out being able to tell my friends so thanks robloxand I was just going around asking people to take photos with them

Date of experience: August 13, 2023
California
1 review
5 helpful votes
Follow dashi p.
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Roblox is so $#*!ing $#*! bro how tf some $#*! call me monkey but when i say "fat irl" i get $#*!ing banned. $#*! game -1/10

Date of experience: August 12, 2023
Sweden
1 review
0 helpful votes
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As a long-time player of Roblox, I can't help but express my immense disappointment with the direction the game has taken in 2023. The updates aimed at modernizing the look of Roblox have left many veterans and new players feeling unheard and unvalued in the changes and updates that are being implemented.

First and foremost, the new default character faces and avatars are nothing short of hideous. They bear an uncanny resemblance to characters from a dating sim game rather than the iconic blocky style that once powered kids' imaginations to build and create beautiful things. Roblox was meant to be a unique and creative platform, not a shallow imitation of other online games that prioritize appearance over substance.

To add insult to injury, the removal of classic faces and other beloved items from the catalog sends a clear message that Roblox is ashamed of its own roots. But for us, the players, those classic elements are what made Roblox special and nostalgic. We don't view the classic era as something to be abandoned, but rather cherished and continued for decades to come.

The decision to overlook the opinions and preferences of loyal players in favor of arbitrary changes is disheartening. Roblox used to be a place where players could shape the game's future through their feedback and contributions. Now, it seems that the developers have lost sight of the very essence of the community-driven platform that made Roblox great in the first place.

The once-thriving hub of creativity and innovation is now being overshadowed by misguided attempts to appeal to a wider audience. In doing so, Roblox is sacrificing its authenticity and unique charm. The constant emphasis on flashy visuals and superficial elements takes away from the joy of creation that we, as players, used to cherish.

In conclusion, the changes and updates made to Roblox in 2023 have left many of us feeling alienated and disheartened. The shift towards a more generic and visually-driven experience undermines the very foundation of what made Roblox special. As players who have invested countless hours into this platform, we deserve better than this neglect of our opinions and desires. Roblox should refocus on its roots and listen to its community if it truly wants to recapture the magic it once had. Otherwise, it risks losing the very players who have kept it alive for all these years.

Date of experience: August 6, 2023
Mexico
1 review
1 helpful vote
Follow Simmi 청취 g.
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Roblox is too incompetent to work on a system that supports users in all possible methods and ignorantly giving the support that many of their players need. For example when they ban accounts for no reason or in the verification system with international users who need more support than others. So maybe it's a good game to make friends and have fun, but what needs more correction of all this is their system no doubt that hopefully they will correct it as soon as possible to give people a better experience.

Date of experience: August 3, 2023