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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

GB
1 review
4 helpful votes
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The games on Roblox are unoriginal, you either have games that are exactly the same of another game off Roblox or developers who do not know how to make a proper game where games are not enjoyable as any players can ruin the game as long as they please.
Roblox allows developers to make money from unoriginal ideas.

Moderators are unprofessional. They may falsely ban people if they do not like you or if you haven't broken the TOS, also doing anything out of Roblox can get you banned even though it states that they are not responsible for anything that happens outside of Roblox. Few years ago, they removed the feature of having to not need an email to register which made a lot of people create alt accounts, Roblox stated that they cannot handle a lot of accounts yet they make ridiculous decisions.

It's a decent platform however the moderators are the problem. And the game developers on the site are egoistic, they think they are better than everyone because they made a game.

Date of experience: February 13, 2019
New York
1 review
3 helpful votes
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Support team are frauds.
February 9, 2019

Support team completely ignores your email messages. It is merely impossible to get a live person on the phone. The supervisor doesn't respond at all. Boycott these frauds. My suggestion... Just play free but do not buy any products from store or groups.

Date of experience: February 8, 2019
Australia
1 review
1 helpful vote
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I love playing the games but can you please add a feature that makes you see your password because I put the wrong email and forgot my password now I'm screwed

Date of experience: February 2, 2019
Montenegro
1 review
1 helpful vote
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ROBLOX is a good game but. There are MANY scam bots (scam bots - stolen accounts or accounts made to spam one link that sometimes isn't real and just take your cookies) and there are just things like ODing(online dating) that ROBLOX really doesn't care about, then reports don't really work (sometimes they do but mostly not), it's too easy to get hacked,
Now here is some help about scam bots some are very easy to spot like green cubes and red cubes but stolen accounts are harder how to spot these well you can check groups they are in or bio their bio mostly say things like: You found my account now you have acess to automatic free robux! Just go to this site *link*, If you are reading this then you should know you can claim how much you want robux or get any gamepass on ROBLOX. Tha's how you can spot them or easy way just check the group wall of group they are in if they are sending links they are scam bots.

Date of experience: January 31, 2019
Tennessee
1 review
0 helpful votes
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The game is good im not gonna lie but there is just simulators and nothing original I play the same game everyday and i am getting kind of tired of it yes there are other games on the front page but i just dont really like them only some

Date of experience: January 29, 2019
Texas
1 review
8 helpful votes
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Very good game.
January 30, 2019

Sure it might be simple, bland, and boring, but it is a lot of fun. The fact that you can make your own games inside this game is really cool. Also, you can customize your own character.

Date of experience: January 29, 2019
GB
1 review
0 helpful votes
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Brilliant and fun game!
January 28, 2019

This game is really great, the customer service is not horrible as I was able to get my old account back which did not have an email connected. As well as that, roblox is monetized, yes but free users can play roblox as well. It is a bit sad that TIX and guests were removed, and lots of things that have happened, like scam bots, filter, broken gears that makes the game feel bad. But at the same time, roblox has done good, like Make A Wish for numerous people, and making R15, which makes roblox more realistic but still blocky.
Rthro honestly isn't that terrible, but it can break numerous games.

It is generally a good game.

Date of experience: January 27, 2019
Denmark
1 review
0 helpful votes
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I played this game for roughly 6 years of my life. I'm older now so i don't play it anymore. But i used aprox around 1000+ dollars on the game back then. And i have/Had a inventory worth of over 1 million robux.

I got hacked 3 years ago. And i asked for their help because i couldn't remember the bonded email to my account. So i told them "Guys i got hacked and he stole my stuff. I don't got access to my account please help me, i can't remember the boneded Email"

Many days later i get an email "Your stuff has ben restored" While the hacker still had access and i didn't. So he just gained like 2 million robux profit. Now I'm trying to get my stuff back... About 40 emails later they still ignore the fact that they made a mistake!

Date of experience: January 25, 2019
Oregon
1 review
0 helpful votes
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Good, But still...
January 22, 2019

(I have bad grammer) Roblox is a good site. Its good but its kinda weird/badish because:
People be naked and try to 'online date' wicth is bad.
People make games that are what i call: robux stealrs
And meepcity. THAT GAME WAS MADE BY AN ADMIN! And people are strait up breacking the rules in that game. I dont say roblox is bad but its kinda... oof.

Date of experience: January 21, 2019
Texas
1 review
3 helpful votes
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AWESOME
January 21, 2019

It's awesome but watch out for Oders (Online Daters) scams and more, but it is a good game and i love it!

Date of experience: January 19, 2019
Viet Nam
1 review
0 helpful votes
Follow a s.
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Okay.
January 21, 2019

Me myself is a f2p (free to play player), and yes, roblox is full of "robux needed" items that you guys will like, "powering your mom's credit card" to get some of those, but come on, its fine when we dont have any robux you losers, you can still enjoy your fun even when you dont have BC or so, you can just make a game and get robux from those for free!
Talking about games, its not just a single game in a website or something, but you get to choose from a huge variety of games that you want to play, from FPS, to Obstacle Courses, Puzzles and more! Sure i mean you will be like "but i dont have anything left to play!", then why dont you just create one in roblox studio?
So yea you losers who think roblox sucks, please take a closer look at it before making a review.

Date of experience: January 19, 2019
District of Columbia
1 review
6 helpful votes
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Best game EVER
January 21, 2019

( ͡° ͜ʖ ͡°) Yo I'm a Content Creator for Roblox, a small one with 81 subscribers indeed, and I am 9 years old...

I think Roblox is the best game ever and is amazing! It's really fun but not ALL reports can be checked right? I'm talking to you salty parents...

There are millions of active players on Roblox making reports BUT roblox has a SMALL staff team that cant deal with all of your reports RIGHT?

Plus there is some exploiters but just ignore it and join another server or live with it! Roblox cant just make anti exploits! But some games block exploits because of their anti exploit systems...

Exploiters may be harmless though, just saying...

A REAL REPORT BY A REAL KID WHO'S PLAYED ROBLOX FOR ALMOST 3 YEARS!

Date of experience: January 18, 2019
California
1 review
5 helpful votes
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Customer Service
January 18, 2019

If you let your child play this game know that all they want is your money and they care less about you or your child. I had an issue with them and contacted their customer service. The rudest, most unfriendly customer service experience I have experienced in my life. It's a dictatorship. They tell you this is it, don't contact us anymore. Companies like this don't deserve your money while there are other companies who appreciate their customers.

Date of experience: January 18, 2019
GB
1 review
4 helpful votes
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Roblox is a good thing.
January 18, 2019

So a lot of parents think roblox is bad but a lot of people are so nice they even gave my son a free hat that was a limited. The community could change a tiny bit to block adult content but roblox is love any other online game and I think parents shouldn't hate on it if they haven't even played it and enjoyed the games.

Date of experience: January 17, 2019
Texas
1 review
1 helpful vote
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Roblox Review!
January 16, 2019

It is an OK game, but I would recommend it FOR CAUTION! For instance, there are A LOT OF things that can steal your passwords and lots of viruses implemented in the game itself, such as VIRUSES that inject VIRUSES into games you make, if your not careful enough. Also, there are scams that steal "ROBUX" such as links that can hack your child's account. This platform is pretty decent, but there will always have innapropriate content, as the moderators can't keep up the pace with content that isn't suitable. The platform itself is okay, but go with caution, as some games can be kid friendly, while others can be VIOLENT and can feature blood and violence. The moderating for ROBLOX is decent as well. The platform will also try to manipulate your child or adult with a virtual currency called "ROBUX". The community can be pretty nice, but can be toxic as well if you know who you are talking too and etc. At the end, ROBOX is an OKAY game, but proceed with caution. My child doesn't enjoy it, but you can play other games such as MINECRAFT as an alternative..

Date of experience: January 16, 2019
Maryland
3 reviews
9 helpful votes
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Roblox is Mess now i join around 2011 or 2012 i had a lot of fun i come back to this game in 2014 now roblox is full of Online daters, Scam Bots, Stupid 12 Year olds that want a GF I mean like WTF?! Just buy minecraft instead it's better than that pile of trash and the front page is just full of games that copy other games like those Raise a baby games, Simulator Games and more crap like that but of course their are some good games i like to play but i think that roblox is dying because there is no more original content being made it's just other games are being copied over & over again and there are lots of youtubers that will scam u for free robux i mean like WHO WILL DO THAT?!

Date of experience: January 4, 2019
GB
1 review
3 helpful votes
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I have been playing this game since 2007 and now this game has gone downhill, there is little originality for e.g. Copied games other games which are similar to other games. Events are just plain mediocre nothing is wow about them. People will always make fun of you whatever game you play. The groups? Dear god! It's filled with trolls and bots especially in your messages you will have bots. Did I forget to say something about the moderation? It's outright horrible whenever you report someone it never works. The moderation is also consistently poor. Then you have these online daters which will flood your entire game. People who would exploit the game without any single purpose. To the parents and kids out there I wouldn't recommend playing this game as this game sits down with too many drawbacks.

Date of experience: January 3, 2019
Pennsylvania
1 review
3 helpful votes
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This is just amazing
January 4, 2019

Ive been playing roblox since 2013 and it has made many positive and negative changes. Roblox gets more popular every day and that is lovely. Even if they add new things such as "arthro," which had bad reviews, the game continues to amaze me and its perfect. Of course people give it bad reviews for online dating, insults, and bullying. However roblox is not a game designed for online dating or anything in that manner. It is against roblox rules to do any of these things and if you have a problem you can report the player. If something bad happens, blame the player that caused it instead of the game itself.

Date of experience: January 2, 2019
Washington
1 review
6 helpful votes
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Parents beware of Roblox
December 28, 2018

Please parents beware of Roblox. There are some very violent games on Roblox. My kids recently started playing games on Roblox and I just saw my 8 year old play a game that was so violent it disturbed me to the core. I had to sought out websites like this to warn other parents. The point of the game were for kids to seek out other kids and stab them. Please also beware that their customer service support is pretty much non existent. This kind of filth should not be exposed to our young children. I will be reporting Roblox to my state attorneys office, I highly encourage you to also do the same so that our children can be spared from predators like this.

Date of experience: December 28, 2018
Florida
1 review
2 helpful votes
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Dont play this crap
December 27, 2018

Sure, some games are good, not gonna lie, but many games aren't good for children. For example, meepcity. It may seem good at first, but the online daters are just... ugh! Also, the game is soooooo boring.

Date of experience: December 27, 2018