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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Canada
1 review
4 helpful votes
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Best game ever
December 27, 2018

Great game, but there are 2 problems. Bullying and hackers. You can deal with bullies with /mute thankfully and it's your fault if you get hacked. If you are here because you got hacked then it's your fault, you probably played a free robux game and put in your password. If you are complaining about getting banned, then you did ddo something against tthe rules. There is a reason for everything.

Date of experience: December 27, 2018
California
1 review
4 helpful votes
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Best game ever!
December 9, 2018

This platform does what it says it treats people will respect and the moderation of the game is amazing! I love the quality and the time and effort that the creators put into this game! This game used to be small but now half the world knows about it! So if you didn't try I recommend you do! I would also like to say that I love everything in this game It takes a second to download which I love! So after that minute or 5 seconds, you can create an account and start creating and playing user games.

Date of experience: December 8, 2018
Canada
1 review
5 helpful votes
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From Roblox to A Horror
November 22, 2018

Roblox used to be a simple building game. What has it become? A playground for online daters and bullies. Sure roblox has amazing games and it powers imagination. HOwever, its the players that make it worse. Roblox is now swarming with online daters, and bullies are making the game a lot worse. Moderators don't even read or review the chat logs, and nothing stops cyberbullying now. Additionally, online daters are everywhere. KIDS are playing these games. What happened to Roblox? And additionally, there are a lot of scam bots too.

Date of experience: November 21, 2018
California
1 review
3 helpful votes
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This game is good
November 16, 2018

Yeah its good for me but people dont like it for "online dating" which actually went downhill from this year, scam bots are really the only problem. Other than that its a good platform with games as Bloodfest, Arsenal, Pet simulator, and Island royale. There are more games that are good but whatever.

Date of experience: November 13, 2018
California
1 review
3 helpful votes
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Roblox are con artists
November 10, 2018

Terrible, just terrible. I just found out that roblox are con artists. I would like to sue them. They are lying to people including me.

Date of experience: November 10, 2018
New Jersey
1 review
6 helpful votes
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ROBLOX has thousands of games for all ages and communities. "Online Daters" do not exist and are confused for role-players, which are very different. ROBLOX provides a safe environment for children and a still fun game for adults. I have played different games from a pirate ship battle to a game about the North American Frontier.
ROBLOX recently forced an update to all games keeping them safe from hackers and those who download programs specifically to hurt others experience. If an account is under 13, they are only allowed to see a safe selection of words. All games that seem to break the rules of ROBLOX are quickly dealt with and removed from the site with the creators banned. ROBLOX never will give a fake ban despite all of the other reviews, and those people had broken the guidelines of the site.
However, this site is currently dealing with a large epidemic of "spam bots". These robots are controlled by fake websites that try to trick children into doing in a survey for free robux on the website (Robux is the main currency of ROBLOX used by players to purchase outfits for players avatars and many other things on the website.) ROBLOX has done everything in their power to try and stop the bots but at a cost of removing things such as commenting on games.

Date of experience: November 8, 2018
Kentucky
1 review
2 helpful votes
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Roblox used to be a very great game but things started going on with online dating and other bad stuff on ROBLOX. The community used to be amazing. It used to be so easy to find a friend. But no. The nicest innocent people who join have a default skin mostly called the bacon hair. This caused a lot of bullying and calling names but they could not help it... They would feel sad and try to get robux. Next thing you know you get robux hungry and steal money. You then pick up the bully's attitude and make fun of other new players! The cycle never ends. Heck my ROBLOX friends are so nice! Next there is inappropriate avatars. People have clothes that make them look attractive to find someone to online date. Open your eyes ROBLOX! There is Bullys Innocent defaults oders scam bots. I had so many good memory's playing this while it lasted.

Date of experience: November 6, 2018
New York
1 review
12 helpful votes
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Shut your complaining
November 8, 2018

If you are here to complain about a stolen account, reason to get banned, etc YOU ARE STUPID you caused that by playing a free robux game of you said something offensive to somebody and the moderation team is too small to read the reports! Stop complaining about dating those people are idiots and the moderator team is small SO SHUT THE $#*! UP! You $#*!ing Steve Harvey x Dr. Phil Lookin $#*!.

Date of experience: November 5, 2018
Colorado
1 review
5 helpful votes
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This game is a great game! I own the account badcc and i make a living off of it. These parents have no idea what they are talking about. Yes, there is an amazing filter (it gets annoying sometimes) and yes, there are ways to bypass it. The chat filter is barely ever bypassed, and if it is then block your child's chat feature in settings. So that is complaint #1 solved. Now exploiters (which are for some reason referred to as "hackers") exploiters can only "hack" games that arent filtering enabled (which all of the games on the front page are fe) Dont allow your child to give their password to a "free robux" game on the front page (they use bots to get up there) Lastly, sexual predators. Now, this is brought up millions of times, there is a. 001% chance you will ever encounter one. The people that are sending those chats are trolls. Not sexual predators! Just block your child's chat. Roblox is a great platform for making and playing games with friends (which i have 5 in real life that i met on roblox) with the endless character customization (if you buy robux, it's worth it) and seasonal events, your kid will never stop playing. Because of Roblox, i make 530,000 dollars every year just by making games and clothes!

Hope this clears things up!
Creator of the hit game "Jailbreak"
Badcc from "Badimo"

Date of experience: October 24, 2018
Texas
1 review
1 helpful vote
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Roblox feels ok.
October 23, 2018

My account (jbh2007) was made on February in 2013, and I've only gotten "hacked" 3 times, but they (as in the hackers) just changed the password. I'm just salty because they removed Tickets, but they removed it because of bugs, and they need money so they can keep the website up and so we can "enjoy" the game.

Date of experience: October 22, 2018
Michigan
1 review
13 helpful votes
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My account (Micah_TheAmazing) Was created on 9/1/16. That was when roblox was good. The online dating level was low. There weren't as much scam bots. Now, roblox has become a huge disgusting mess. Every time I log onto my account, I get at least 20 scam bots trying to friend me. All of my friends I used to play with became online daters. Well, not all of them, but most of them. I guess you could say that Roblox is a 13-and under dating site where parents waste their money on useless cosmetics which only make the kids more and more fascinated with dating. Pedophile platform. YUCK.

Date of experience: October 19, 2018
California
1 review
1 helpful vote
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Gucci
October 19, 2018

I've left 5 stars because many people are mad how they got "scammed." You're not allowed to get free Robux. If you get scammed, it's all on you. Also, moderation is good if you actually report. Rumor has spread saying that reporting doesn't work, even though it does. People just believe dumb Youtubers who are rebelling against Roblox for views. Kids just believe them because that's just what they're like.

Date of experience: October 18, 2018
Virginia
1 review
0 helpful votes
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Roblox is ok
October 19, 2018

Roblox is the good game to me there's just a couple problems on these games that can be fixed for first events are kind of the same can you just pick two games for free prizes sometimes in then hey put in three games and some of the events are down right broken like the ready player one of them March the challengers were kind of broken I play ROBLOX every day only if I'm camping you just need to ban the online daters The report system is kind of broken also it doesn't even work at time is it because they don't know how to read and a band thousands of people and band the scams

Date of experience: October 18, 2018
Switzerland
10 reviews
29 helpful votes
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The game has many hackers now. In the beginning it was just me, but now everyone is hacking the game to shreds. Also there is weird people that say weird things in chat that are inappropriate. Its time to stop. When will you learn that your actions have consequences.

Date of experience: October 17, 2018
Illinois
1 review
2 helpful votes
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Alright, so Roblox. I love this game.
The game has an amazing concept of a game, with building games are amazing.
The game is becoming kind of corrupt with the moderators not taking much action against people who violate the terms of service, but they do an Ok job. Be aware of Free Robux scams which can steal your account. This developing platform is perfect for a kid who is interested in making there own video game. If you come across bad behavior or exploiting when playing Roblox Player, just ignore them, or just simply leave the game your playing. Overall, I love this game. I have been playing for almost 5 years and I love this game.

Date of experience: October 4, 2018
Sweden
1 review
1 helpful vote
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Nothing to say about the game, but what really drives me mad are these Roblox Hack which are all fake!

I find that my kid is using one and he got infected by virus. I suggest to read detailed explenation here:

https://gamerzlab.com/roblox-hack-how-to-really-get-free-robux/

Date of experience: August 28, 2018
Florida
4 reviews
19 helpful votes
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Excellent!
August 10, 2018

Beautiful game absolutely in love!
Graphics are wonderful and many platforms/games to play.

Tons of catalog items and friends. And followers.

Problem is, to get lots of catalog items, you need robux. And you need real money to buy it. I've bought $200.00 WORTH of robux which means i have 21,000 ROBUX
(i used my savings.)
Anyway, you can make worlds and stuff but you just have to have BC or TBC or OBC. Annoying right?

Anyway, i have had a good past with this game except for when my account Amethyst_Aura got hacked BUT I RETRIEVED IT!

How? Well wonderful Roblox customer service of course. CS is reasonable and helps you more then any other CS for games.

They just asked me the first email and second and finally the last, and everything was happy! Oh and yeah, i emailed them the google play receipt.

All good now. For now.

Enjoy this game!

Date of experience: August 9, 2018
Canada
1 review
8 helpful votes
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Okay, i was acting really toxic. But I am gonna be honest, the game is fine, not really THAT good, but it's ok.

Date of experience: July 17, 2018
California
1 review
7 helpful votes
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I was hacked two times and told Roblox about it and all they did was send me two emails each time saying that they could not help me. The second time I was hacked everything was deleted from my inventory. Which meant all the robux I had bought was for nothing. I had watched a couple videos of account restoration, so I set to work screenshotting everything I purchased and going over it a bunch of times then sent it an email. Then 7 days later I get an email saying they cant help me, even after the previous email they sent me saying they could. They said they had no account restoration even though they did. Total scam don't ever depend on roblox to help you after getting hacked. This whole experience allowed me to learn how terrible roblox's customer service truly is.

Date of experience: July 7, 2018
Australia
2 reviews
11 helpful votes
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Waste of time...
July 5, 2018

At first I thought ROBLOX was going to be fun after a friend suggested I make an account.
I played several times and I really enjoyed a few games I played with my friend, Samuel.
Then we began trolling people... maybe not the best idea but it was fun and it wasn't like we were scamming or anything.
I realised the next day I couldn't access my ROBLOX account because I was blocked for 3 days after making a unharmful comment (I had said Smoke w33d everyday' and some loser had to report us because they had no sense of humour.
I couldn't play it and it lost its magic.
Dont play, not fun. Wouldn't recommend to anyone, do yourself a favour and stay away from this game.

Date of experience: July 4, 2018