Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Roblox

Roblox

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Roblox?
grey stargrey stargrey stargrey stargrey star

Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Nebraska
2 reviews
3 helpful votes
Follow Janneice B.
Unfollow Janneice B.
Share Review
Report Review

Parents BEWARE. ROBLOX received my credit info without my permission; After explaining issue company appeared to be helping and sending refund. After a year of broken promises of a refund and that they would stop charging my account. They continued to state they were sending a refund and stop charging my account.
Received no refund and had to cancel my card so company could not continue to take my money.

Date of experience: June 18, 2019
Egypt
1 review
2 helpful votes
Follow Mohamed Y.
Unfollow Mohamed Y.
Share Review
Report Review

Its great!
June 17, 2019

Well I started roblox in 2015 but i dont remember the first game i liked the game but oders always ruin it and scammers, scambots, hackers, bullys and cyberbullys
Also the worst update is tix removal and guest removal but i quite enjoyed roblox

Date of experience: June 16, 2019
Washington
1 review
1 helpful vote
Follow Bob H.
Unfollow Bob H.
Share Review
Report Review

Best. Game. Ever.
June 13, 2019

This is the best game ever. I always play it. I joined in 2008 and have been playing for about 11 years. It is also really cool that you can play on PC, mobile, and Xbox 1. There are many different games you can play. If you want to play driving games, I recommend the Ultimate Driving series. If you like FPS (first person shooters), I recommend Phantom Forces. If you like role play, I recommend Work at a Pizza Place and RoCitizens. If you like anything else, you can just search it up. Sure, people have "sex" and "Online Date" but it's very rare. People say it gets boring quick, but it's because they only play one game every time. Overall, Best. Game. Ever.

Date of experience: June 12, 2019
Wisconsin
1 review
1 helpful vote
Follow Examplefreeclothes O.
Unfollow Examplefreeclothes O.
Share Review
Report Review

Its crappy
June 4, 2019

When you first play roblox its fun then for a year you say its cool then the next year eh thats me i remember when jailbreak was created thats what got me jailbreak just got old and didnt even wanna play roblox anymore and online daters there disgusting i hate it when they put ** outside of there "actions" so i really dont like the moderation and i hate it that you have to spend money on this virtual currency called "Robux".

Date of experience: June 4, 2019
Alaska
1 review
0 helpful votes
Follow Barry A.
Unfollow Barry A.
Share Review
Report Review

Pandora's Box.
June 4, 2019

Roblox is... full of problems. Online-Daters are rampant in their hives and are a major source of revenue for Roblox, leading to their inevitable downward spiral of greed. While creating your own games is a very rare sight, it's filled with bots that copy games and just repost them. There's a good chance the children you raise will literally never use grammar on Roblox, ever. It's... sad.

Date of experience: June 4, 2019
Florida
1 review
3 helpful votes
Follow angelica r.
Unfollow angelica r.
Share Review
Report Review

I hate it.
May 27, 2019

It does not let u say bad words and if u do u get ur account taken away there is sooo much snitches and the games are boring i hate it it should be 0 stars the game should not exist. Dont install

Date of experience: May 27, 2019
California
5 reviews
39 helpful votes
Follow Carolina I.
Unfollow Carolina I.
Share Review
Report Review

Its A Cool Game
May 16, 2019

Roblox Is A Fun Game That Makes Me Want To Play It Everyday, I Usually Play Royale High, Bloxburg, Bubblegum Simulator And More.

Date of experience: May 15, 2019
Ireland
1 review
0 helpful votes
Follow David b.
Unfollow David b.
Share Review
Report Review

Roblox is fun.
May 15, 2019

Once you join you have a account. BTW I played for 4 years and the rudest thing someone said to me is "your dumb". So don't worry if you don't want this happiningnyou can go to the gear aka settings and you will see types of topics, so go to the privacy and you can choose stuff and if your child wants robux you can buy him Builders Club. (It gives him the ability to create groups and sell clothes which can make him more robux and he will get daily robux each day for a month). Roblox is a fun game, to avoid rude people on it just don't chat in the game or don't make it seem like your 4. And if your worried about your kids tell strangers your credit card number because if you say 123 it would end up as ###. Now you have Al that done you will be safe and you can continue! And have fun! BTW I bought Builders club and it is worth it.

Date of experience: May 13, 2019
Arkansas
1 review
1 helpful vote
Follow John G.
Unfollow John G.
Share Review
Report Review

I noticed that many problems stem from the fact that it is a multiplayer game. Multiplayer games all suffer the same problems: exploiting, 18+ trolls, moderation bypass, you get the idea. It's a giant game of whack-a-mole. Roblox wants to be a nice multiplayer online game, but it suffers at the hands of the abusive players, and the moderation system is bogged down so badly because of this. It's safe for your kids, but they tend to run around like headless chickens on this game and spam the report function, maybe when they're older and capable of fully interacting with a 3d game. Your child needs to have common sense on the do's and don't's of these things. If you see a hiccup, don't go crazy and be a total psycho on the Roblox staff. Kindly let them know. The media often exaggerates stuff and even creates misleading content about Roblox, because they know that it attracts attention of parents, who will view the article (and ads), thus earning the media money.

Date of experience: May 7, 2019
California
1 review
1 helpful vote
Follow fsd s.
Unfollow fsd s.
Share Review
Report Review

Well to start it off i played roblox in 2012 and that was when i was like 4 yeah 4
I know that's not really important so leme just tell you why it was fun for me.

Well when i first joined i played this game called Paintball! From 2008 although the game is broken now so now it isnt fun anymore.

Later on in 2013 my brother told me what tix are cause i didnt know what it was i know it took a year but thats because my brother played roblox way longer then me and he was at my grandmas house at the time so when he told me i have around 100 to 200 tix
So i bought i lot of items but my outfit looked kind of weird when i tryed to make an outfit so i just put some nerd shades on and a shaggy and then i had a lab coat on.

Ok now im just streching it ok so

Roblox could be weird there can be nsfw
But that is rarly found in the front page
Unless you just want to look at blocky nsfw

Date of experience: April 29, 2019
GB
1 review
0 helpful votes
Follow cow s.
Unfollow cow s.
Share Review
Report Review

So I guess I will start by introducing myself I go by the name Cowscape on roblox I joined roblox about 2 months before tickets were removed in February 2016 Cowscape is now my main account as my first account was hacked and until roblox removed them I mostly played as a guest (they are long gone) so what I would like to say is I like roblox I play it quite a lot I wouldn't say I am super in to the game I play for about 1 hour a day maybe 2 so as many players no there is a game called Arsenal and I think it is one of the most popular first-person-shooters on roblox I wanted to try out the game so I played it for about half an hour but I don't like this game I thought I would try it so I did and when I logged off I went out for a bit and discovered my shoulder had some sort of pain in it I found out it is called Repetitive Strain Injury (pain in upper body from doing the same movement over and over again) in my case it was pressing the space bar and jumping too much that caused it the same thing happened back in 2016 when Phantom Forces was the most popular nowadays I don't even see it on the front page (you think I would have learned my lesson of course not!) so I just want to warn you playing shooting games a lot on roblox that require you to jump a lot to survive can potentially do this I don't wanna make a big deal about this but I just want to warn players who are looking at playing arsenal I think it is a good game but just don't play it too much for your own safety lol.

Date of experience: April 29, 2019
California
1 review
7 helpful votes
Follow usa b.
Unfollow usa b.
Share Review
Report Review

It was filled with endgame spoilers

Also i need to hit the 100 character minimum so im just gonna say this sentence

Date of experience: April 27, 2019
Illinois
1 review
1 helpful vote
Follow PostA N.
Unfollow PostA N.
Share Review
Report Review

Good game
April 29, 2019

This is a nice game, but the only problem is the scambots. They are doing stuff very slow to stop them. But otherwise, I'll say 5/5

Date of experience: April 27, 2019
GB
3 reviews
16 helpful votes
Follow Danny D.
Unfollow Danny D.
Share Review
Report Review

Roblox is a fun game but there are downsides to this game like hackers on the rare occasion. I have seen hackers that just ruin games so maybe their anti-cheat system could be improved. Also to all the parents who think Roblox is unsafe it is safe! There is a rare chance of your child running into anything that is related to nudity or other things, even if you have it's probably never going to happen again!

Date of experience: April 26, 2019
New Zealand
1 review
5 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

I got hacked countless times even with 2 step verification on, and they refused to replace the items that I've loss because of the flaw in their security system.

Date of experience: April 25, 2019
KR
1 review
7 helpful votes
Follow Ekekenendjjsjsjs j.
Unfollow Ekekenendjjsjsjs j.
Share Review
Report Review

It's great boi
April 22, 2019

I never get bored of this game and there's no blood or gore ore anything you just say "OOF" when u die

Date of experience: April 22, 2019
Australia
1 review
8 helpful votes
Follow Lorelei K.
Unfollow Lorelei K.
Share Review
Report Review

SUGGESTION!
April 22, 2019

I would like to suggest a little idea for the game!

With the robux system, I would love the game MORE if their could be a thing where you EARN the robux instead of buying it. Just a small suggestion!

Love the game <3

Date of experience: April 21, 2019
Colorado
1 review
4 helpful votes
Follow Teresa A.
Unfollow Teresa A.
Share Review
Report Review

Trying to resolve an $20 gift card that can't be redeemed because of the numbers on the card. Customer service has fail to help me out! Who keeps $20 receipt when I've purchased hundreds of dollars and never occurred an issue. It's simple check the bar code.

Date of experience: April 15, 2019
Florida
1 review
2 helpful votes
Follow Seisimotic u.
Unfollow Seisimotic u.
Share Review
Report Review

Game of 2005.
April 10, 2019

Hello, I am Seisimotic, on Roblox. I just want to say that Roblox is a good game, the problem is that, the news try their best to make Roblox look bad, also, the parents, they like to blame Roblox a lot, the thing is, there is this thing called 'Exploting'. Exploiting is a bannable offense and a player will be banned if caught exploiting (account deletion, poison or even IP ban, less likely a warning). Exploiters tend to use. BIN injecting, Lua bytecode, Proto Conversion, Lua Wrapping, and DLL Injection. FilteringEnabled has lead to the downfall of many exploits. Let's get to the positive stuff. Your child can learn the coding language called 'Lua'. It is a light weight, easy to learn coding language. Roblox has great games, such as 'The Mad Murderer 2', 'Welcome to Bloxburg' and many more that I can list. Back to the negative stuff. Let's talk about the reporting system, once you've reported a user because of them breaking the rules, the Roblox Moderation, won't do any thing about it. You see, you have to understand that the moderation is small, Roblox has over 1 Billion registered users, and Roblox cannot physically ban, warn, delete, etc. the reported users. Now you see why people say the moderation team is terrible? Also, buying the currency 'Robux', is pretty expensive, in my opinion, I thing this is because, Roblox needs money to make the Roblox website up and active.

I just wanted to say that parents should blame them selves and Roblox can be a good experience if you play it for long enough.

Date of experience: April 9, 2019
Australia
1 review
2 helpful votes
Follow Toby H.
Unfollow Toby H.
Share Review
Report Review

Roblox is a very fun game with lots of different places to visit. Sure some games on Roblox violate the tos but it will get taken down in the next couple hours or so!
But one bad thing is if your account is under 13 some numbers get hashtaged!
So say if you wanted to say 126 it would turn into ###:(
There is also alot of spam bots. But the wont interfere with the gameplay!
Its also FREE!

Date of experience: April 5, 2019