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The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was fun, but not after I, for some reason got kicked from roblox. I was just playing big paintball and then all of a sudden, it said my account has been kicked. I really hate roblox for doing this. I had done nothing wrong to deserve this and then they go ahead and do that?! Roblox sucks
It's horrible, my account got hacked and they won't even help me. I'm only a kid and my account means a lot to me.
ITS SO EPIC LET UR KIDS BUY ALL THE ROBUX THEY WANT AND LET THEM PLAY IT ALL DAY AND ALL NIGHT SO EPICLY FUN TRY IT OUT NEVER GET MAD AR UR KIDS FOR PLAYING IT CAUSE ITS SO FUN
My daughter played this game for just over 2 years. There was a random $200 charge on the account, which the bank resolved thankfully. Instead of Roblox freezing the account and resolving the issue they merely deleted her account without any contact or resolution. 2 days after her account was cancelled they still withdrew $20 monthly subscription fee and refused to refund it. The customer support is awful and they treat you like they are superior to you. I can't wait to visit your headquarters. Happy to provide the emails and proof of all of this.
Its really fun and I made friends on roblox!
But you have to look out of oder games, bullies, and scams.If a parent is reading this, Please watch your child play.
And ONLY get robux cards from Amazon or eBay.
I put 1 star to get haters attention. Listen up. When things happen on roblox, that you don't want to happen to your child, suppose online dating, or scamming, hacking, or bullying, why blame it on roblox? Roblox has millions of users. You parents think they can monitor each and every one? Sure, they aren't perfect, and can be corrupt. But compare them to other companies, suppose apple. They aren't much better! Everything that happens in roblox is simply the people. I'm gonna be honest. They do what they can. It's life. Nothing will be perfect.
Absolutely appalling customer service, they do not care and do not deal with issues just take your money. Reading the reviews since I am shocked people actually use this game let alone spend money. Wish I had read the reviews before allowing my 11 year old on here, she thought she was purchasing items through a gift card I had added to her account, I then get hit with a £270 phone bill for purchases. Tried to sort through customer support they do not care one bit and will not help. Nothing more than an utter rip off, shame on them,
Roblox still couldnt make a 100% fix to their crashes. They got rid of tix as well. If that isnt enough to shock you roblox has a bunch of games that don't sound or look kid friendly i have experienced this behavior being allowed on roblox. The chat is broken. There is porn on roblox. Online dating as well. Violence is another thing wrong. Has a lot of good games for children but is unstable and unplayable. All the time i wasted i could have spent money on a coke at mcdonalds i think it would have probably provided more enjoyment. Also people get banned or terminated for unfair reasons. Report button barely works. The upgrades dont do $#*!. Robux is too expensive. Parents save yourselves the money make your kids go outside and build a statue out of bricks its more safer for them than with this p. O. s pros: Games are addicting
You can run underwater
Cons: Unfair bans
No second chances
A marathon of crashing
Inappropriate or disgusting content
Online daters
You can run or walk underwater
Easy to flip your car
Scams
Pedophiles
Too addicting
Full of games that make no sense
Needing to buy robux at expensive prices to buy stuff
Chat is broken
Disgusting community
A lot of other bad stuff
My conclusion: Its too early to call it a good game
My account was hacked and customer service can't help!
Still waiting for reply...
My child was crying and I couldn't help!
Someone has hacked our account and changed email address. Customer service is sending emails saying THANK YOU FOR LETTING US KNOW THAT YOUR PROBLEM IS SORTED?
Hackers can do anything to Roblox as is very easy to change email address.
Roblox may avoid banning exploiters, but I love it! I play it every day and I would recommend for people to play it, especially the game Robeats! But beware the free robux games. THOSE are scams! I've actually HAD experience with scams before, and got hacked. I got out of the hack by simply changing my password and I'm playing just as normal again!
Don't believe me? Search the words GET HUMAN ROBLOX and search through the thousands of complaints. Everything ranging from hackers to forgotten passwords... And NONE have been resolved. I forgot my password and tried resetting by phone and email and get nothing but automated responses saying "we are looking into the matter". Which is the same thing every other customer I've spoken to says that they've gotten. Don't get me wrong, it's a fun game, but just know there really is no safety net to fall back on. Use an email address you won't use for anything important to set up your account, don't spend large sums of Robux as it tends to attract hackers, and link your account to your cell phone. For the love of everything, DO NOT FORGET YOUR PASSWORD!
My granddaughter is 8 and was playing guess that drawing, the drawings of the members were sexually explicit, as were the words in the chat box. Shortly thereafter a car pulled up in front of my home and just sat there. The stick figures that the member was drawing were that of positions. I have warned the mom's of her friends. Get your money back! Please do not let you children play this game. Pedo's are using this app at every turn. This app is NOT, I repeat NOT for kids. Roblox is a pedo's playground. Parents BEWARE close it
1: chat filter. Beware, you cant say any number, dont even think about a curse or you'll be served that hard BAN and definitely definitely do not think about saying the phrase "what the frick" or any variation, because god knows what that will do to an innocent child's mind!
2. they dont ban hackers, but they do ban little Timmy when he told his role play girlfwiend that he loved her.
3. i know this shouldn't have to be said cause its a kids game and all, but holy $#*! this game is so full of annoying 8 year old's asking for free robux, and even more annoying scammers offering "free robux"
4. Bad community, this game has one of the most toxic communities ive ever seen AND THEY HAVE A CHAT FILTER THAT BLOCKS NUMBERS! How are you toxic without being able to use numbers, much less swears or insults? The obvious ones are the hackers that run rampant in every game, next is people that find easy ways around this chat filter to use those words, and 3, the YouTubers... roblox YouTubers are some of the scummiest people ive seen on YouTube, ranging from fake giveaways to STEALING FANS'S ACCOUNTS!
5. terrible admins... there are literally groups of hackers stealing accounts daily and roblox sleeps, i call someone a poopyhead and i get a 7 day suspension... hmmmmmmmmmmm
This game is amazing! But there is a lot of toxic people on Roblox BUT THAT ISN'T THEIR FAULT. Stay away from games that say "free robux" that 100% is a scam and you will get hacked. There is a lot of horror games stay away from games like Piggy if you don't like that stuff
NO THIS IS JUST ANNOYING QUIT THIS. THERE IS ONLINE DATERS. I'VE CAUGHT PLAYERS SWEARING SAYING $H(T, IT LET THEM SAY THAT! YOUR KID IS NOT SAFE ONCE A RANDOM BOY CAME OVER TO ME AND SAID DO YOU HAVE A MAN, I MEAN LIKE I'M ONLY DAMN 8
Its stessful and $#*!ing hard ever time it doesnt work for me keep always changing it up and my internet to roblox dosent work
When I joined Roblox, I found many enjoyable games and had quite a bit of fun. The issue? A majority of these games are overrun with cheaters who ruin the entire experience. Roblox does not seem to take much action against these cheaters, so I've decided to go with a 2 star review.
Also, please for the love of god ignore the 5 star reviews and 1 star reviews made either by Roblox fanboys or people who have some vendetta against Roblox. These reviews have clear bias and won't help you at all.
Thanks,
-Dylan
OK you might be thinking why I put it a four star. I know you guys are angrybecause you spent a lot of money in the game but ended up getting scammed or hacked. And there's also sexual games that parents don't want their kids to see. The point is... it will s not roblox fault to make sexual games. It is the developers who make this games. Roblox actually took initiative to banned this games. For roblox, the appropriate age is when your finishing middle school or high school.
Listen I am not even a Karen i am a 10 year old player but like look on top of the is my pc smooth? (https://youtu.be/JE5z2KPO4IU?t=550) NOT OK! Like right. Plus roblox will sell your info for money infact I had an account called lovewhatumean and it was delted for nothing hmmm? Like. Plus I SPENT a LOT OF MONEY ON THAT ACCOUNT LIKE $1000 IF YOU WANT YOUR KIDS TO BE EXPOSED TO VIOLENCE GO HEAD SIGN UP WARNING
Playz 24/7 and he acts creepy at 3am pls help Its really scary I cant take it! Please help me I do not like this Im gonna make him quit roblox
Answer: I suggest this game for 12 and up. Or until your child is responsible enough to handle swear words.
Answer: No one really knows but it's pretty clear roblox isn't a children game anymore
Answer: Sophia P, helpful answer. But there is more to it, roblox has things that cost robux so they can make money. Without robux they wouldn't make money; not have devs to pay as they dont make money, then the game would go way downhill.
Answer: Sometimes, people do get banned for no reason or for nothing. However, most bans are reasonable. If you got banned for no reason, please contact roblox to see what, and you could just make a new account.
Answer: It may be blocked in your country due to country laws or blocked in a school for obvious reasons.
Answer: Yes, sometimes but considering how many reports come in and the fact that the roblox moderation team is very small means that they cant go through every report.
Answer: They aren't... its a fucking business ok? All businesses need money so they don't fall off.
Answer: The best option is to put the computer in the living room or some open space, and asking them what do they do on Roblox. Parental controls is never an option to monitor your kids. If you don't want your kids to spend your credit card, tell to stop, punish, refund, or cancel your credit card. Also, if you are uneasy with roblox, it's best not to let your kids play it.
Answer: Yes there is, When you have an Xbox One (and you need one, and xbox live gold) download roblox, go to catalog (create an account first) choose a pakahe, go ta avatar, then apply it
Answer: This could be a thing, but players dont know yet. Currently, only a group of people selected by ROBLOX can upload Hats and some accessorys.
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