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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Maryland
1 review
48 helpful votes
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Horrible
June 28, 2020

This is a horrible game/site. Twice now they have stolen money from my child's account just after posting money on her account within 12 hours she was locked out. Obviously we tried "forgot password" and received no email for changing password (yes our email was attached to the account) I have reached out to Roblox on several platforms with NO RESPONSE. We will never be on this game again and parents please be aware as I have spoke with other parents who have voiced the same issue. Don't allow them to steal your money.

Date of experience: June 27, 2020
Illinois
1 review
0 helpful votes
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The best
June 27, 2020

Roblox is such a great game. It makes kids experience different people's creation. Roblox is also safe for kids because of safe chat. I really like it.

Date of experience: June 26, 2020
California
1 review
1 helpful vote
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The games that kids play on this platform are fraught with scams and cheats and Roblox continues to take no responsibility for their action sayin, "reach out to the developer". When Roblox takes the parents money for Robux and kids (my daughter is 9) who use them gets scammed, that is Roblox's responsibility to make sure children are not taken advantage of. They hide behind their "terms of use" which states that we agree not to take them to court when we purchase the Robux. Let it be known that Roblox allows this kind of behavior and will not remedy anything.

Date of experience: June 24, 2020
NL
1 review
1 helpful vote
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I was scammed by a player on adopt me. Hé scammed 4 legendary fly ride pets (robux) 1 off the pets my frost dragon was more than 800 robux en because hè was neon it was 4 times more dan 800 robux. The frost dragon was also fly and ride en that costed me also robux. After i was scammed i gave the support team the name of the scammer. I am more than a year a customer of Roblox and spend more than 500 euro's. And tje support team from adopt me and Roblox wont give me my pets back and the scammer is still active on Roblox

Date of experience: June 22, 2020
North Carolina
1 review
0 helpful votes
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REALLY BAD
June 22, 2020

The game is really good, love it, so mukk oof fuun. My moom lets me plai gayme. Very bad game, so bad me poop. So good me suck $#*!

Date of experience: June 21, 2020
Ireland
1 review
2 helpful votes
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Greetings parents who might not know about the site, if your child requests to play the "Roblox" game, BURN THEM IN THE STAKE. THEY ARE WITCHES. DIE. Why you may ask, well my -1 year old got this game and he asked if I could give him 1000$, I said yes, because I want my child to get schoolbooks, BUT WHAD'YA KNOW. They very next day, I got a notification saying that I spent 1000$ on roadblocks. I WAS ENRAGED. I called my son because I couldn't get off my couch and he came over. He said, "whats $#*!ing popping dear mother of mine," and I said "you spent 1000$ on roadblocks" he said, "lol no," and i said, "ok, you didn't make that purchase, thats good. I''l report it to the roadblocks team and ask for a refund."

Next Day arrives and I contact roadblocks, They told me I could delete the account and get 1000$ or I could let my son be with 1000$ on his roadblocks account. I told them I want my 1k back now. And they said, "no u." I was so confused, I thought it was child slang for I'll give you 1k back. I asked and then he said. "no u give me 1k."

I gave him 1k the next minute. Then I ate a bologna sandwich. It was delicious. Heres a pic of bologna sandwich and a few pics of me, I broke up with my husband a week ago, and heres a hilarious minion meme so you can laugh

And I burned my child (-1 years) in the stake

Date of experience: June 21, 2020
Illinois
1 review
30 helpful votes
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If your child gets exposed to 18+ content it's not Roblox's fault. It's yours because you didn't do enough research to see if you could block those sort of games in the settings. And if you get hacked, you must have done something to make that happen such as; Falling for a free robux scam or free pet adopt me scam, told someone you just met your password. And if you see that your child spent $100+ on Roblox or something, it's your faults, parents. Because YOU left them unsupervised with something they can purchase with things with ease.

Date of experience: June 20, 2020
Minnesota
1 review
0 helpful votes
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Roblux
June 17, 2020

I have not seen a roblox innapropriate game NOT get taken\down within 24 hours. It is amazing and i would remcomend going to CriticalMag's page. He has a great police game for your kids!

Date of experience: June 16, 2020
Canada
1 review
0 helpful votes
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My account was hacked. I wrote complain. I was trying and trying to restart my password on email and phone. Sistem just saying to tipe 6 digit code but i never get code.not even i tried at least 20 times. I bought robux i spent money and i was VIP.

Date of experience: June 15, 2020
GB
1 review
4 helpful votes
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Protect your childs mental health. I caught my 10 year old little girl sharing suicidal thoughts amd quotes to her friends because of Roblox scamming, hacking and bullying! No child should be made to feel like this.

Date of experience: June 13, 2020
California
1 review
14 helpful votes
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The hype
June 13, 2020

Roblox is a very outstanding game but I have seen people with the hype dance and I have wanted it badly so please Roblox do us a favor Bring us back the dance for free please it's a enjoyable dance and it helps you grow the. Community of Roblox more please take your time to read this

Date of experience: June 13, 2020
California
1 review
6 helpful votes
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:D
June 13, 2020

I think Roblox is great! (1 star to attract haters) You notice that all these people that are extremely mad at it don't even know how to spell Roblox! Yeah, it's because they did no research, they obviously don't know much about it. Also, if Roblox is really that bad and you care for your children, why did ya CUSS! They just seriously don't know how to work it. Yeah, there are some children who are taking money and yeah there's no way it is an accident. Face it. Plus if you seriously knew how to work Roblox, you would know there was a way to stop comments, look, issue gone!

Date of experience: June 12, 2020
Australia
1 review
33 helpful votes
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I lost a gift $50 giftcard right after purchasing. I immediately contacted customer care but was repeatedly told that they can't help unless I send a photo of the front and back of the giftcard. I sent all info such as the store, date and time, image of receipt and all info provided by the store. And still refused to help without image of actual giftcard. I kept telling them that if I was able to take a picture of the giftcard, it would not be lost and there would not be any issue. Very dissatisfied.

Date of experience: June 12, 2020
GB
1 review
5 helpful votes
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REALLY UNPENG
June 12, 2020

IGHT SO MY MAIN MAN MIKE WOZ PLAYINK ROBLOCKS AND THIS $#*!ING $#*! SCAMMED HIM OUT OF HIS BULL$#*! ITEM SO IM BLAMING IT ON ROBLOX NOT HIS DUMBASS BECAUSE HE'S DUMB I HEARD THEY CAN SAY NAUGHTY WORDS LIKE "POOP" THIS IS $#*!ING APPAWLING - Karen wankington

Date of experience: June 12, 2020
California
1 review
1 helpful vote
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So roblox is an online game where players meet and greet and it is pretty fun. But also to let you know that scammers and hackers are everywhere some are tricking people for Robux and some crap like that. They say confirm your acount so when you put your account in well guess what?! The scammers become hackers and hack your acccount it is like they STAB YOU IN THE HEART AND BLOOD IS EVERYWHER OH MY GOD WHY?! But no blood or gore or anything so it is perfectly fine, but be careful your account may be hacked.

Date of experience: June 10, 2020
New York
1 review
20 helpful votes
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OMG I AM A MOTHER OF 2 IN CALIFORNIA WHEN MY PRECIOUS LITTLE JIMMY THAT IS 2 YEARS OLD TOLD ME ABOUT THIS SATANIC APP I SAID TO MYSELF FINALLY A GOOD EDUCATIONAL GAME FOR MY JIMMY BUT WHEN JIMMY SHOWED ROADBLOCKS TO ME I WAS HORRIFIED OF ALL THE SATANIC SIMBOLS CURSES THAT WERE GETTING PUT ON PLAYERS AND THE *SEX*! OMG DO NOT LET YOUR KID PLAY THIS EVIL ROADBLOCKS APP!

Date of experience: June 7, 2020
Singapore
1 review
0 helpful votes
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Not bad...
June 7, 2020

Hello! I am a 2017 player, here are my experiences in Roblox and some things to let you know before playing.
1. Roblox has a bad customer service
Back in 2009 there were 5 million accounts, moderation was easy and customer service was fast. But in 2020, close to 2 billion accounts, Roblox now takes at least 1-2 weeks to reply you. At first it may seem Long to you, but you have to understand that Roblox only has a few hundred workers and millions of people to deal with, so please do not complain about customer service.
2. Roblox is not a pay to win game
You might have heard from friends that Roblox requires you to pay money for in game currency to unlock the full features in Roblox. But did you know that the games within Roblox does not cost money? And you can grind for items and sell it for money? That's a good investment right? Imagine spending time having fun and you sell your stuff for money. That a good way to have fun and earn some free pocket money for yourself?
You could even build your own games and sell items for in game currencies and trade it for real life money, who knew that with creativity you can earn cash for your personal use? A popular developer in Roblox earns thousands a months.
3. Roblox sure is greedy.
Most stuff in Roblox cost in game currencies and you have to pay money for it. But if you follow my steps and be a successful developer you can just about purchase anything in Roblox.

Date of experience: June 6, 2020
GB
1 review
2 helpful votes
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Roblox = gay
June 5, 2020

Last week I walked into my son playing roblox. The game he was playing is called Attack on titan last breath. He was playing with his friends. Which i do not know the names of, But when i read chat they were bypassing the roblox filter. One of them said "Beat the titan and suck his balls!" Also another person said " Kill the titan are you're gay!" I do not remember the usernames of these people. But, i do know that my son has fully transformed into a gay person! Not to mention the fact that i caught my son watching GAY PORN! When i saw that i pushed him off but then HE STARTED TO MASTERBATE saying "I like gay porn" over and over. So, Parents if you do not want your kid to be like my one DONT LET HIM PLAY ROBLOX!

Date of experience: June 5, 2020
Pakistan
1 review
0 helpful votes
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This game is a favorite everyone should play parents are just too stupid they dont know a lot about dis game but there are bullies say your kid to ignore them

Date of experience: June 4, 2020
New York
1 review
2 helpful votes
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Hackers, scam
June 1, 2020

I use to like roblox but no any more because i was playing roblox one day and i went to my home screen. I had 400 and something robux but when i went on i had 0 robux i report it noting happens i did it again noting happens. I was so mad i yelled i still want to play the game but i have not robux and my problem still not fix.

Date of experience: June 1, 2020