Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I LOVE KREET KRAT AND FLIMINGO parents see roblox as 18+ they are karens that dont like anything roblox is not 18+ all ages can use it ROBLOX IS RELY GOOD YOU SHOULD GET ROBLOX ITS FREE
At first it seems fun but once you get more familiar with it, you realize how sad it all actually is. Roblox doesn't care about anyone's opinion. Every update just makes it all worse. They are literally sucking the money from KIDS. I recently made my own group and once something started to happen, they announced about "new update" so basically you have to pay now 50 robux for uploading the item and 50 robux to put it on sale... excuse me? Do you all realize that small groups don't make as much money as big groups like Aesthetic Vibe? And it's literally impossible to pay off or moreover earn something from designing. But of course why would they care when it comes to money? Huh? Never enough? Moving on to exploiting and hacking. Exploiting in a game is a one thing, yes it's annoying sometimes and should be banned, but hacking is completely different! Hackers can just log in to your account with no problem and the "2 step verification " or " pin" NOTHING WILL HELP YOU! If they target you, then you're dead and if you have limited items which are REALLY hard to get, you will just lose everything. Once you email roblox support, they might help if it's all about small amounts of robux like lower than 100 000 rap but if you had more, oh god don't even try, roblox team won't even bother to help you. But why are we even surprised? We all know how hungry roblox is for money. Moving on to safe chat, ok I get the major part but please someone explain me what's wrong with numbers? Huh? If you're under 13 then you're not allowed to say or know numbers? What kind of a brain dead monkey came up with that rule? So in the end ROBLOX TEAM IS RUINING EVERYTHING AND ROBLOX IS ONLY FUN BECAUSE OF OTHER PEOPLE WHO CREATE GAMES, UGC, DESIGNS, GROUPS AND ETC... ROBLOX TEAM HAS NO IDEA WHAT "FUN" MEANS AND I HOPE EVERYONE STOPS PLAYING SO YALL FINALLY REALIZE AND START USING YOUR BRAIN.
Roblox actually is a good game just people sometimes online date but that's just some of the community not the game it's a pretty good game some parents just think its bad but this game overall played it most of the life.
There is this stupid game called "Adopt Me" I used to love it until I got scammed for something. First of all I purchased bucks with Robux and the next day the bucks had gone and I never got a refund! This stupid trading update is no use I know you can report a trade but you can't get ur stuff back! I had chat on then. That is why I quit Roblox. It was also affecting my schoolwork and making me get low grades on my examinations because I used to play on my pc after my mum went to bed without telling her. My friend Olivia is OBSESSED with Roblox and logs on Adopt me EVERYDAY! She is too bothered about her login streak. Who cares? Its not the end of the world if you miss a day. I also have two friends who ARE CONSTANTLY on Adopt me 24/7. There are more people like that too. Robux are an ABSOLUTLE WASTE of money. When I was obsessed with Roblox I spent my own b-day money on Robux with my card. First of all its not real life and you can't touch them like a real item second of all when I got scammed, it was that frost fury thing which cost 800 Robux which is exactly £9.99 Luckly I didn't buy it, I traded for it on Christmas but for example if you buy a Robux item for example a lemonade stand or a Robux pet you could just get scammed. There are also fake adopt mes or vip where some of my sisters friends have believed are true for example a fake mega neon unicorn for 400 Robux and a vip access on a game which i've tried and has completely nothing apart from a blue sky are all complete wastes of Robux which is technically stealing ur money. I had an old account which had robux on. I changed the password for a reason but then the next time I tried to log on with the CORRECT password said it was wrong so I could never get on that account again. There is this stupid Roblox aesthetic thing which is really. Not cool.
Esther.
DO NOT DOWNLOAD THIS IS SCAMMING! THEY BAN YOU FOR NO REASON AND YOU LOSE HUNDREDS OF BUCKS THATS WHAT HAPPENED TO ME!
With few days ago I buyed for my son, an item from roblox site. Next day the item was deleted and I lost all money and the product. I wrote an email to roblox site, but the answer was "is not a way to get Robux back once you have made a purchase in the catalog". Ok I undertand but I lost the product and money and you don't heve any responsability?
I will never buy from your site.
I've had roblox since 2016 and it has changed my life so significantly btw my username on roblox is cloudslicer7 when i got it in 2016 the website was simpler but alot of fun roblox has gotten me through alot of tough times and i honestly think it is one of the best games ever theres so many fun games like piggy and arsenal and is kid friendly for almost every single game if you are debating if you should get roblox you should it is such a fun and great game
Dude some people thing this game is bad but it isnt really. I mean yeah, Theres violence and stuff BUT THERES PARENTAL CONTROLS! You can verify your account with your email! Theres buying and stuff but thats all modern games. Seriously its not as bad as it sounds theres even account pin! My kid loves this game and he loves making games! Theres private servers so you dont have to deal with exploiters and hackers. Theres tons of games its really really good try it please!
I need get my roblox account back they hack my account I need it hack pls it my old account I need it
The verification and we will be appy and play the roblox plssssssssss we hate the verif9icastion so much
It's boring, boring, boring, censors everything and the gameplay is just awful. Most of the games there are made by 12 yr olds most of the time
They are a complete disgrace. Children get glitched and hacked and lose all progress. Clicking on admin reporting is a complete waste of time. No one one reverses the damage nor do they contact you back. To add to insult they solicite money for their site which is grounds for class action suit. You would have to be a num-nuts to buy a Robux gift card at one on those stands in the store. Worst game site on the internet.
Play game roblox Antes de que pueda comenzar a usar Reflex, ExploreLearning requiere su permiso para que su estudiante (s) use nuestras herramientas de aprendizaje en línea.
Roblox is the best, i gone through things that was the best luck, i just play roblox to clam me down. Roblox teaches me alot of things. Like not to swear bloxburg teaches me parenting hood adopt makes me learn pets and tower of hell teacher me to not give up!. I been playing roblox since i was 5 and now im 10!
Roblox is really fun and cool, but I recommend it for 14+ because people have bullied me with words to terrible to name. But otherwise, Roblox is a fun game, and it's convenient because the app is free, and you can play it online. You only have to pay for robux.
I encourage all customers to file a complaint with FBI Internet Crime Complaint center.
https://www.ic3.gov/
Please advise that I will be completing a complaint with your email information to https://www.ic3.gov/Home/FileComplaint.
Please provide full details that reflect the redemption and evidence that the robux landed in each of the accounts and full details on each of the purchases including IP address and account to account transactions.
I feel that the Roblox redemption website is compromised and poses a security risk to all of Roblox customers and Roblox is allowing and promoting cyber thieves to freely steal from Roblox customers with no intervention.
Roblox either pays people to review the app daily with garbage to bury the important reviews or have staff adding the garbage reviews in the google play store.
You have a company that isn't willing to tell you that their sites have no security and a data breach issue. My kids got robux gift cards for Christmas and we redeemed them. They never landed in their accounts (Even though Roblux said it did). It went somewhere else and was spent but Roblox cannot tell me by who and what was bought.
This is very scary as all of your information and your child's information is wide open for anyones taking.
I am banning my kids from playing Roblox and I encourage all parent to do the same unless you are ok with people stealing you personal data and banking information.
Be very careful. I am very disappointed with Roblox.
I am in the IT Security field and work in cyber security.
Roblox is a fun and amazing game which could be played on cell phone, tablet, and laptop. Some fun and interactive parts about Roblox are chat and make new friends, fantasy play, and even learn to spend their "Robux" wisely (in game money). I hope you find this review helpful and another reason why you should sign up for Roblox.
LIKE OMG THIS GAME IS THE BEST AND CAN BE ABSOULUT AWSOME LIKE I COULD 10/10 $#*! THIS GAME AND MINECRAFT TO BUT THIS IS AWSOME I WOULD LET IT $#*! ME!
So, when this person tried to insult me by saying I'm gay. I replied in the kindest way I can with: "aight so first of i cant be gay and second of I don't take being gay as an insult?" And therefor I am now banned, they say I should be allowed back on since yesterday. But my account is still banned. Roblox can't deny it because I have proof. (Look at image)
Answer: I suggest this game for 12 and up. Or until your child is responsible enough to handle swear words.
Answer: No one really knows but it's pretty clear roblox isn't a children game anymore
Answer: Sophia P, helpful answer. But there is more to it, roblox has things that cost robux so they can make money. Without robux they wouldn't make money; not have devs to pay as they dont make money, then the game would go way downhill.
Answer: Sometimes, people do get banned for no reason or for nothing. However, most bans are reasonable. If you got banned for no reason, please contact roblox to see what, and you could just make a new account.
Answer: It may be blocked in your country due to country laws or blocked in a school for obvious reasons.
Answer: Yes, sometimes but considering how many reports come in and the fact that the roblox moderation team is very small means that they cant go through every report.
Answer: They aren't... its a fucking business ok? All businesses need money so they don't fall off.
Answer: The best option is to put the computer in the living room or some open space, and asking them what do they do on Roblox. Parental controls is never an option to monitor your kids. If you don't want your kids to spend your credit card, tell to stop, punish, refund, or cancel your credit card. Also, if you are uneasy with roblox, it's best not to let your kids play it.
Answer: Yes there is, When you have an Xbox One (and you need one, and xbox live gold) download roblox, go to catalog (create an account first) choose a pakahe, go ta avatar, then apply it
Answer: This could be a thing, but players dont know yet. Currently, only a group of people selected by ROBLOX can upload Hats and some accessorys.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account