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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

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Florida
1 review
1 helpful vote
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My daughter loves roblox. I am not keen on the game at all, but I occasionally play with her. She enjoys it. Most of the time, we are playing "adopt me". She enjoys collecting pets and creating her own character and home. I decided to purchase her the guardian lion in the lunar new year adopt me world. It was 500 robux. I was prompted to make the purchase, so I purchased 800 robux, and the guardian lion was supposed to be deducted from that total. The page to purchase after entering my information and confirming it continued to load repeatedly. Eventually, it stopped loading, as it would when a purchase is complete. However, she received no robux and no guardian lion on her account. I checked my purchase history on my Xbox one and it showed the purchase, as did my Chase bank app. I was charged immediately but had no robux or pet. So I used their customer service request form explaining the problem. I got numerous auto responses before getting someone that asked for information I already provided in the request form. I sent all relevant information. I received another email stating they needed a screenshot of the transaction receipt, so I attached both the receipt from my Xbox and the transaction from Chase bank. I was specifically told to respond and attach to the email I had been in contact with. I sent off my response only to receive an auto response stating that they no longer support direct messages to that email address and I needed to use the support form... excuse me but what? I was incredibly frustrated at this point, and used the support form again. Mind you, it has been 8 days since I requested help. I attached all relevant screenshots, and included my information for Xbox, roblox, email address, etc. I received a response from Caiden that said he checked my account and the robux were accurately applied. I logged into Xbox yet again, checking my daughters account. She has 55 robux from a previous purchase, and no guardian lion. At this point, I am so angry and disgusted with a children's game that is casually stealing from them, and have the nerve to imply I am lying for a 10 dollar transaction? I sent a response to his useless email implying I am a liar trying to get free digital currency for my daughter. I will never spend another cent on this hideous game. My daughter is welcome to play, but I caution anyone using this game to watch your purchases. If a mistake happens, even if it is their fault, you will receive no help from their so called "support" team. Your only possible course of action will be contacting your bank or credit card and disputing the transaction.

Date of experience: February 22, 2021
GB
1 review
0 helpful votes
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MY REVIEW!
February 23, 2021

Well, wanna know why I gave this 3 stars? I could of given it a 5 of 4 but here is why.

I get hacked very easily, but I do have a email linked to that account. But the ticket doesn't work for me since it doesn't link to my account. Also loads of toxic people. They need to suspend them off ROBLOX.

Although its amazing ROBLOX! Since that you have a variety of games to choose from its not just 1 simple game, its really unique! You can get hair, clothing, faces, skirts, and many more! You can be creative and make a game and a group and so much more.

THINGS THAT CAN CHANGE:

Workers on ROBLOX can reply in 1 hour max.
Toxic people get a 2 day suspension.
Actually listen to people.
Make building more easy!

Pictures are below! C:

+2
Date of experience: February 22, 2021
Michigan
1 review
0 helpful votes
Follow Drew H.
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I played a lot of Roblox when I was younger, and I still like to play semi-frequently with my old friends from school. Within the past year, my account was hacked into and the password and email were both changed. I contacted Roblox to recover my account. I emailed them with both, the email that was most recently linked to the account, as well as the email used to create the account (with screenshots of the verification email). I gave Roblox every username that has ever been associated with my account. After giving that information and explaining the situation, Roblox customer service said that since I never linked my credit card to the account, that I needed to provide them with the code on the back of the first Roblox card I ever redeemed on my account. That is absolutely ridiculous. Why would I have kept a used Roblox card for 7 years? Of course, I threw it away--it was trash. However, Roblox customer service said that they couldn't help, even with all of the accurate information I gave, which very clearly showed that I was the owner of the account. I wasn't able to get my account back, and I lost 7 years of exclusive items, game progress, and robux. Roblox customer service let someone steal my account. The whole experience was very disappointing to say the least.

Date of experience: February 21, 2021
GB
1 review
3 helpful votes
Follow Ida C.
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Brought some robux, only to have my account terminated a few weeks later. Thankfully It was only about a few pounds worth. But still, It is clear that they just want you to continue to buy things with real money. Up until then I was mostly satisfied with the actual game play. But did come across some questionable usernames and games.

Date of experience: February 21, 2021
Maldives
1 review
5 helpful votes
Follow Ilan A.
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Bad game
February 20, 2021

Bans people for no reason. Ban this game for ever. Do not let it be unbanned. Leave it to die. DO NOT.

Date of experience: February 20, 2021
Philippines
1 review
0 helpful votes
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Nice job
February 19, 2021

SoNuker has a consumer rating of 4.83 stars from 445 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with SoNuker most frequently mention youtube channel, free subscribers and social media. SoNuker ranks 3rd among Social Network sites.

Date of experience: February 18, 2021
California
3 reviews
6 helpful votes
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Love it. Best game ever.
February 16, 2021

Holy mother of God. This is the coolest game EVER! For those people "complaining" or "thinking" that this site is bad? Well, *chuckles* you're wrong buddy. People putting really bad reviews like for example rating this awesome game a 1 STAR?! I mean c'mon! The people putting bad reviews on this site think that "Minecraft" is better. I mean, is there like rewards for doing such a thing in Minecraft?! Besides, there are these really cool events in roblox that you participate in. (but you can choose not to) They are so cool you can avatar items for doing events! This game is really AWESOME and you should go play it. You can play this on PCs, Android Phones, iPhones and Tablet. I play this game and record my gameplay on Twitch to share with and people love my gameplay! I mean, people think that ROBLOX is bad, and I don't agree with them, but some people do and that's okay. Hmm? What did you say? Lets play some ROBLOX!

Date of experience: February 15, 2021
GB
1 review
2 helpful votes
Follow Lea W.
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Hello so I see your here so I'll be saying this to this kids and parents I'll give a msg next so kids do not go to free robux websites they'll steal your password and please do not od there is a high chance it's a 50 yr old man behind that screen
As now for the parents the bad reviews are three year olds wanting attention of got their password stolen from a free robux site and is now rage quitting so basically if your child got scammed on adopt me sorry to break it to you but they don't do refunds and tbh hide all your credit cards and stuff tbh I'm speaking facts I'm a child- I know what Roblox is like it's a 1 star review because most people look at them so I get my msg across quicker

Date of experience: February 15, 2021
Texas
1 review
0 helpful votes
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Watch your charges
February 14, 2021

Watch for Roblux charges. The recently charged my paypal account for over 400 dollars. Not sure how, I don't play it.

Date of experience: February 14, 2021
GB
1 review
0 helpful votes
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Best game ever seen!
February 13, 2021

The reason why its the best because i can be anything i want but not something bad let your kids play!

Date of experience: February 12, 2021
California
2 reviews
2 helpful votes
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Toxic wasteland
February 12, 2021

I don't hate the game itself, I love it. But the community (to me) says otherwise. They make strange games with a heck of a ton of messed up things. My little brother played a disturbing sexual game that was covered up with a title that wasn't true. The game was made by the community and he joined it expecting Fun but instead, what came out was tears. He cried for hours. He saw things he was not supposed to see. A lot of people bullied him with a unfiltered chat. Roblox soon banned the game but he still hates it because of all the people who bully him with no respect. I'm gonna give this a 2 star review for the fantastic game, but 3 less for the horrible community. I have to admit, some people on the website are great, but most of the time, you will stumble across the people I have been ranting about.

Date of experience: February 11, 2021
Australia
1 review
0 helpful votes
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AMAZING
February 12, 2021

Roblox is fun because of all the games you can play my favourite is arsenal its a first person shooter gun game so when you get a kill you get a new gun but you can get really angry with yourself playing it

Date of experience: February 11, 2021
Texas
1 review
19 helpful votes
Follow gail t.
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My 9yr old son's toon was hacked and stolen. Given he's 9, I've never bought anything without a gift card, no iTunes or Google play. They won't retrieve my son's account even though I verified it with mt email address last year and have purchases from 2018. The account has been open since 2017. We've spent $1000 in gift cards for that account and now it's just gone and my son is devastated. They've lost customers that don't hack and spend money on the game. Worst game ever.

Date of experience: February 10, 2021
New York
1 review
0 helpful votes
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BEST GAME EVER
February 12, 2021

I literally love this game. SO GOOOOOOOOOOOOOOOD. At first it wasn't as fun for me but now i love it. If anyone has a bad opinion on this they are wrong!

Date of experience: February 10, 2021
Indonesia
1 review
2 helpful votes
Follow da s.
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Theres many roblox stupid hacker, oders, toxic kid, dating with a legos, very bad moderator, robux toxid kid tho, moderator bans wrong players, racism, many idiot game dev copying / stealing idea on a new released game on steam or etc, also chat tags tho, idiot $#*!ty bullies, butt secks game, dating games that make total cancer, lgbtq game dat teach kid how to become a gay or lesbian. Roblox powering to make kids total cancer

Date of experience: February 7, 2021
Washington
1 review
1 helpful vote
Follow John D.
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I've been on roblox for quite a while and roblox customer support doesn't seem real and instead seems to be botted, and their servers are starting to fail in the US. stuff like game GUI and other players' avatars won't load correctly, severely ruining the roblox experience for me. Their website was also partially failing to load, the only way I could fix this was using a VPN.

Date of experience: January 30, 2021
India
3 reviews
33 helpful votes
Follow Meenu R.
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A few months ago, I was playing royal high. I was role-playing of being an evil character and some girls in the game didn't like it. We all had a fight and then, we all said sorry to each other. But one girl, who was "littleemy01" was following me wherever I was going. I said to her sorry several times but she wanted to take revenge as she was the one who I torched. And then, she started to overreact and said: "Apology not accepted". It was annoying. After that, I reported her, she was offline. I think she got banned. I stopped playing royal high (I stopped playing Roblox bc to focus on my studies). I love Roblox but pls ban bullies.

Date of experience: January 30, 2021
California
1 review
0 helpful votes
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It won't let me login
January 29, 2021

I did the step 2 verify on my phone and it said that it was wrong so i reroll it to do it again just to see it say reroll
So roblox has now made me lose my account with like 80 bucks spent on it because they are a fricken bulli and everyone don't bother with roblox minecraft is such a better game and it doesn't SCAM YOU FOR YOUR MONEY WELL I NOW HATE ROBLOX AND THIS IS HAPPENING TO ME FRIENDS SO ROBLOX WITH A DO RESPECT SCREW OFF AND GIVE ME MY MONEY BACK

Date of experience: January 29, 2021
Canada
1 review
0 helpful votes
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Tbh not bad
January 26, 2021

The people using this game platform( This includes the youtubers), they are not that bad. Some people just put scare stories on the internet. Games are really good, which means that you are usually with other people (99.******* percent of the time not a hacker or online rapist) are usually playing with you.

Date of experience: January 24, 2021
Jamaica
1 review
0 helpful votes
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Five star
January 25, 2021

It's a great game but one problem can it have a thing that's says create own server but great game 5 star

Date of experience: January 24, 2021