Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Roblox

Roblox

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Roblox?
grey stargrey stargrey stargrey stargrey star

Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Illinois
1 review
2 helpful votes
Follow April M.
Unfollow April M.
Share Review
Report Review

Steals your money!
March 21, 2021

When using robux in shop to purchase items they delete items the next day leaving you with nothing and no refund. Contacted support only response is that thet are unable to help. Do not waste your money on Robux!

Date of experience: March 21, 2021
Jamaica
1 review
2 helpful votes
Follow Demickel g.
Unfollow Demickel g.
Share Review
Report Review

Best game ever
March 18, 2021

This game is very very Very good I love it and can't stop playing, keep it up Roblox! And there's a lot of potential for your game like alot.

Date of experience: March 18, 2021
Michigan
1 review
1 helpful vote
Follow L B.
Unfollow L B.
Share Review
Report Review

Robux Fraud
March 18, 2021

I repeat do not purchase Robux for virtual items and toys. We have had many purchased items removed or deleted from our child's inventory by Roblox with a tough luck response from customer service. Roblox does not operate within consumer protection laws or ethical practices. We were told that no refunds will be issued for fraudulent or misrepresented products nor will they restore or refund items that were deleted by Roblox or creators. These people are taking advantage of children who spend money on robux and then induce these kids into purchases that are misleading or false advertisements.

Date of experience: March 17, 2021
Kentucky
1 review
0 helpful votes
Follow die l.
Unfollow die l.
Share Review
Report Review

Roblox
March 17, 2021

Roblox is an amazing game with an amazing community! Roblox corporation makes sure that their customers and viewers are happy and entertained!

Date of experience: March 17, 2021
Canada
2 reviews
1 helpful vote
Follow Jordan L.
Unfollow Jordan L.
Share Review
Report Review

Worst game ever made.
March 16, 2021

If you seen the latest Reviews, it has been terribly rated so I will give my complete honest opinion on this without being biased on it. I live in Canada, so I hoped that it would give a good experience but suddenly, BOOM! Error 773 happening every time I try to join a server. When I enter the US and change my settings, it normally would be better but that is the incorrect answer for Roblox. Other errors appear. Seems like Roblox is turning hopeless slowly.

Date of experience: March 15, 2021
Georgia
3 reviews
1 helpful vote
Follow s s.
Unfollow s s.
Share Review
Report Review

I've been playing ROBLOX since december of 2017, and its a good game. It lets you create, and play creations! You can have a unique avatar, and game too. But there are some bad things about it. People like to bypass the trash filter. People can bypass words from the F word, to the D word. Speaking of bypassing, people also make insanely inappropriate games called condo games. Never play them. They are extremely inappropriate for anyone under 18. There are also exploiters that do the same in more civil games. Also, people online date on the platform too. And although rare, there are some child prededors. The worst of all, bans. Bans will break your heart after you spend years building your acc, all to go down the drain over a stupid ban. The moderation sucks. Its handled by mostly bots and you get banned for stupid reasons. From the 3 day infomus "yes" ban, to the "epic" termination. And if you say, "ill get my acc back through support, ez," then oh boy are you wrong. The support system is crap too. I almost lost my account twice due to my stupidity and getting hacked, the support took like 2 days to respond and it took 3 terrifying days to get my account back. But after all of that, roblox is mostly a free game. Though the community are skilled complainers, and the roblox team sucks, the unreasonable bans and the child preadoder stuff are not that common. Still a fun game to play with friends, and even make new friends!

Date of experience: March 15, 2021
AE
1 review
0 helpful votes
Follow heyyy l.
Unfollow heyyy l.
Share Review
Report Review

Ive been trying to log into my old account (vvanex)and the password is correct but when i finish verification it takes me to my other account (h3qrts) ive been contacting roblox customer support and they were no help just bots replying to me! Garbage greedy company they only care about money they dont care about customers UTTER GARBAGE COMPANY!

Date of experience: March 10, 2021
Nevada
1 review
0 helpful votes
Follow Notsaying N.
Unfollow Notsaying N.
Share Review
Report Review

Roblox sucks
March 10, 2021

I showed my mom roblox and she was like: Cool! Now she plays roblox and barely spends time with me! You should add where you can only spend like 3 or 4 or 5 hours its not healthy to look at a screen all day. I don't even know why I downloaded it.

Date of experience: March 10, 2021
Washington
1 review
0 helpful votes
Follow Ayden B.
Unfollow Ayden B.
Share Review
Report Review

Roblox Is An Amazing Game! I've been playing for 4 year's and it's been an amazing experience all though there are lots of issues', Like how the customer Service is awful, but it's still an awesome gaming platform! Even my cat loves it: 3 And Jimin love's it!.

Date of experience: March 9, 2021
Canada
1 review
0 helpful votes
Follow Rasha D.
Unfollow Rasha D.
Share Review
Report Review

It's the worst game for kids I had my son get bullied on this game and his account hacked into it and I wrote roblox an email and the child that had done all the bad thing to my son and other kids is still playing on his account like he didn't do anything I had asked roblox to cancel that kid account but didn't take action yet while my kid is being bullied and can't play on his account so roblox don't take actions and they don't protect there players

Date of experience: March 9, 2021
France
1 review
7 helpful votes
Follow james n.
Unfollow james n.
Share Review
Report Review

Roblox now has a new update which makes people work out problems, it is very annoying and I dislike this new added feature.

Date of experience: March 6, 2021
Philippines
1 review
0 helpful votes
Follow Janille O.
Unfollow Janille O.
Share Review
Report Review

Log in
March 5, 2021

When i log in it keep saying verfiy when im done it says verify agian and again it is annnoying it says pick the dog hotdog penicil pants

Date of experience: March 4, 2021
California
1 review
0 helpful votes
Follow BLUE K.
Unfollow BLUE K.
Share Review
Report Review

Roblox is good
March 5, 2021

Roblox is one of the best games on the program. To use this, you will like it. Also idk why I did not. My roblox username is blue_kkingg at the time.

GET ROBLOX NOW!

Date of experience: March 4, 2021
Washington
1 review
1 helpful vote
Follow Rostrain J.
Unfollow Rostrain J.
Share Review
Report Review

Roblox is great!
March 4, 2021

I love roblox and play it everyday i have an unhealthy obsession with it but i just love it and they kinda need a bit more updates for it but overall its an amazing game.

Date of experience: March 4, 2021
Texas
4 reviews
2 helpful votes
Follow Mike ..
Unfollow Mike ..
Share Review
Report Review

Listen, I LOVE playing roblox!, I don't quite understand why it has three stars. This game is way better (in my opinion) because it allows you to play any game, and my favorite youtuber is flamingo! I have been playing this game since 2012, and I rate this 5/5 stars!

Date of experience: March 4, 2021
North Carolina
1 review
0 helpful votes
Follow Kris L.
Unfollow Kris L.
Share Review
Report Review

BUYER BEWARE – if you buy robux (game money) in the popular game Roblox and there is a glitch in the game, the money fails to load, you get scammed or you just log in your account and the money happened to disappear, Roblox WILL NOT refund you for any situation or circumstance that you may have. I believe they have glitches on purpose, so that you will have to buy even more robux from them. Any game/company in general, that does not offer a refund, PLEASE DO NOT WASTE YOUR MONEY!

Date of experience: March 1, 2021
Georgia
1 review
1 helpful vote
Follow John Y.
Unfollow John Y.
Share Review
Report Review

Roblox is good but it has people that curse, bad moderation inappropiate games. And it bans you for false or stupid reasons. I was banned for uploading a picture of minecraft. They hate it if you screenshot minecraft images onto roblox. There are also hackers, creeps, and cyberbullies. Im not a parent im just warning the younger children of this game.

Date of experience: March 1, 2021
New York
1 review
0 helpful votes
Follow guest s.
Unfollow guest s.
Share Review
Report Review

Fun fun fun fun ok so it has adventure and creepiness which is my hobby xddd its too fun i make no regret to ask my mom for my ipad everyday

Date of experience: February 25, 2021
Pennsylvania
1 review
0 helpful votes
Follow Emily N.
Unfollow Emily N.
Share Review
Report Review

Bad for making games
February 24, 2021

I just wanted to make a game on roblox yet you delete what I build for no reason at all I just wanna build like other players but you won't let me fix it

Date of experience: February 24, 2021
Jersey
1 review
1 helpful vote
Follow Darren A.
Unfollow Darren A.
Share Review
Report Review

Awful service
February 23, 2021

They removed my sons account and won't give me the reason for it, I spent hundreds of pounds in birthday presents buying robux for him all for it to be a waste of time.

Don't bother

Date of experience: February 23, 2021