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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

We monitor reviews for authenticity

Oregon
12 reviews
35 helpful votes
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Game is no longer fun
May 10, 2021
Updated review

After numerous (and I mean NUMEROUS) DMCAs and other copy strikes of games, the site has plunged into the abyss of horrible content quality. Events are no longer existent, everything in the market is paywalled, every good game is locked behind a Robux fee. This is not even mentioning the account theft that is now rampant.

Date of experience: May 10, 2021

Good for younger audiences
October 6, 2018
Previous review

When you play, they have Some good games but they dont really cater to older audiences that play same with the fact that there is no free obtainable currency that is legal on their site, I wish they brought back Tix so we could play the site without having to spend any actual money.

Date of experience: October 5, 2018
Massachusetts
1 review
3 helpful votes
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I see a lot of reviews on this website that are angry parents and bad they are Very strict with there chat monitor and Roblox bans ppl if they get pass the chat filter making it 100% safe TRUST ME I have fortnite gta v Roblox etc.

Date of experience: May 9, 2021
Texas
1 review
0 helpful votes
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Bad
May 11, 2021

I got scammed and did nothing about it also I reported an scammer on atop me and got nothing back I whant somthing done about please.

Date of experience: May 8, 2021
Bangladesh
1 review
1 helpful vote
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Kkk@uw
May 7, 2021

Roblox download apk open app free app free application, open the open 3 gift box password free Roblox

Date of experience: May 7, 2021
California
1 review
7 helpful votes
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1. Don't ban me for not knowing what bisexual means
2. Release updates in all country's at the same time. I want a display name without having to move to Germany.
3. please actually respond when I fill out a appeal form.
4.(most important one) please make limited items less expensive
Take the super super happy face for example, it went from $2 dollars to $350 dollars!

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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It's a robbery, they take your money but they don't give you the item your want and the contact Custer service ignore you. STAY away.

Date of experience: May 4, 2021
Nevada
1 review
0 helpful votes
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Eh...
April 30, 2021

Roblox is pretty good the games are cool and its fun to play with friends, however there's so many falls and downsides to it. The first downside is Robux and no i'm not talking about how expensive it is because I don't have a problem with that its just the fact that when an item gets content deleted you can no longer wear that item and it becomes a waste of money because they don't give the robux back. Moderation sucks you'll get banned for the smallest things due to the bad moderation team. They'll ban people for doing harmless thing like saying "hello." but they wont ban racists or even pedos. Its also 100% not for kids under 13 in my opinion.

Date of experience: April 30, 2021
New York
1 review
0 helpful votes
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Honestly terrible
April 29, 2021

For the 6 years of playing roblox everything was fine until my main account which I had for 5 years was hacked and then terminated because the person who hacked it posted content leading to my account termination. They never gave me 1, 3, 7 day ban warning before terminating my account have only had warnings from mods one of them was stupid I got a warning for saying "Sike" but anyways the support system is so terrible I have been sending appeals with valid evidence screenshots/screen records past information about the account and they still fail to somehow solve the situation. I have been waiting for a long time already to hopefully get my account back i roughly spent thousands of dollars on the account that i had for 5 years and honestly i don't think i can recover from this i feel like roblox just wants the money

Date of experience: April 29, 2021
Australia
1 review
0 helpful votes
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Gift card problems
April 29, 2021

Purchased a gift card from woolworths. Code did not work. Provided all information requested from roblox support. Still not resolved. Do Not buy these cards

Date of experience: April 28, 2021
GB
2 reviews
0 helpful votes
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Roblox Review ꧁꧂
April 29, 2021

㋛ ᴛᴏ ᴇᴠᴇʀʏᴏɴᴇ ʀᴇᴀᴅɪɴɢ
Iғ ᴜ ʜᴀᴠᴇ ᴀɴʏ ǫᴜᴇsᴛɪᴏɴs ᴊᴜsᴛ ᴀsᴋ ᴍᴇ, ɪʟʟ ᴛʀʏ ᴛᴏ ʀᴇsᴘᴏɴᴅ ASAP :) i promise xx

Date of experience: April 27, 2021
Ohio
1 review
0 helpful votes
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Well
April 27, 2021

It's ok so here's the story. Yesterday in celebration of my daughters seventh birthday I let her get Roblox because she really wanted it. She made an account called Shopkin_Princess8. She went to play this game called Bloxtopia for a while, and then she called me. I looked at her screen and saw people online dating. I told her to leave and join a new server. Unacceptable. She reported the online daters but they didn't get banned. That's a shame. Then she went to play princess tycoon wich was much better as nobody was online dating and she loves princesses and it's kind of like working a business wich is good and educational. She chose to be a sunshine princess cause she loves sunshine. But then, a bully came up to her and called her a noob. She didn't know what it meant so I looked it up and it said it was a slang for new player. She quickly reported that person and they did get banned! So overall good game except for the online daters and bully's.

Date of experience: April 25, 2021
North Carolina
1 review
3 helpful votes
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I mistakenly left my cc on google play after buying some robux for my 7 yr old grandson. The next day he purchased a bunch of things for the game. As soon as my bank notified me, I took the card off and got in touch with roblox. Of course we went round n round. Then I finally get an email from Google thanking me for the purchases which allows me to report to them that I did not make the purchases nor authorize them. In the meantime I now saw where they tell you if this happens they may delete the kids account. I didn't think they would really do that. But guess what? After Google emails me and tells me they are refunding all the charges, they delete the WHOLE account. Which had extras on it we have paid for over the past few months. And caused the 7 yr old to cry hysterically because he's lost all his game stuff he accumulated that we BOUGHT and all his friends he had made. This is so not right to do to kids.If that's the way they are going to be they should make purchasing harder and restrict their games to older kids who understand how credit cards and money work. My grandson is distraught and I am pissed!

Date of experience: April 24, 2021
Texas
1 review
2 helpful votes
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I was making a baloni sandwich for me and my family, YuMmY right? And i also was making sum gaUsasjipwklads. Bhwaes, hnm a moli for some chips!
Then my kid came up to me saying he wanted to get this game called Road Blocks.
I decided to say yes because my kid needed to learn how to drive at age 1. So he ran away and started playing it. Then everytime i went to check up on him, like after a very long time, (1 minute) He started getting mad at me for no reason! I took his musty tablet and saw it wasnt about driving! Terrible game! I also saw some children dressing as gAy. Stupid lgbtq- so i sent them an email asking for the manager but they said no and gave my child **************047 Robux. I was mad! Furious! I went to my husband and he decided to divorce me. This is all this games fault, Very bad. Also im currently eating the balony sandwich i ate. Never download this road blocks game.

Date of experience: April 20, 2021
Canada
1 review
0 helpful votes
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Really good game
April 20, 2021

I love it so much and it is very good. Bee Swarm Simulator, Islands, and others are all so great games! It is a great game and I'm now on premium because I love this. I just play this every day and maybe I play for an hour or 2.

Date of experience: April 19, 2021
Arizona
1 review
1 helpful vote
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Roblox why...
April 17, 2021

So today i checked my roblox account avatars went to costumes and that three of my $#*!ing costumes were deleted none of them were bad explicit or sexual so anyways why the hell did IT get deleted while on roblox you see some kids on roblox wearing ADULT CLOTHING so i want you guys to give me back my clothes or give me back the $#*!ing 20 dollars i payed for

Signed by Karen of Karens

Date of experience: April 17, 2021
India
1 review
0 helpful votes
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They scammed me
April 17, 2021

My daughter bought some Robux and sure they gave it to her and she went to go upgrade her avatar and she got her clothes and stuff. After a few weeks (like 2), most of the things she bought WITH REAL MONEY just said "Content deleted" and didn't appear on her avatar. So basically they scammed her. Roblox shouldn't be able to let creators of clothes and stuff bought with Robux be able to take down or 'Delete' content that other people have bought as Now my daughter is crying beacause she saved up her pocket money for that.

Date of experience: April 16, 2021
Canada
1 review
0 helpful votes
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Broken Game
April 15, 2021

Many many people has lost lots of money and can never get it back and also people are hacking peoples account and stealing everything they have spent on the game. The moderation also sucks, you can't say many words though they have no bad meaning in them and also people can get banned for "seven" days (when they say a number, no matter what its permanent because its broken) for stupid reasons like uploading an image on a shirt that has no bad meaning in it (in the image attached, someone was banned for putting a red square on a shirt). There are also lots of predators, bullies and bad people playing the game which makes it unsafe for children, and it may cause lots of stress to the child. The game can also really spoil the child and make them so addicted they might steal your credit card to make their experience better on the game. One time i had 700 robux and it all disappeared somehow and i found out there was a shirt in my avatar area that costed 700 robux and i know i never bought it and when we called roblox they did nothing about it, they really do suck. I highly dont recommend playing the game, its broken and the devs are too lazy to fix it and we had these problems since the game was released in 2006.

Date of experience: April 14, 2021
Hungary
1 review
10 helpful votes
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They are just copying and pasting, they don't even read what is your problem, they just send an answer to a completely other thing. I asked roblox support why cant we friend each other with a player on roblox (the add friend button is grey for both of us). And what i got is just sad. Nothing close to any solution. Just a feature that not even available in my country.

Date of experience: April 14, 2021
South Africa
1 review
0 helpful votes
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Roblox
April 14, 2021

It is great but the new update is very dumb we can control it ourselves we dont need a stupid location

Date of experience: April 14, 2021
Georgia
1 review
0 helpful votes
Follow Soumalya S.
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There might be predators lurking but for the most of it, it teaches kids about "learning by play" and any hackers who have more than bad intentions for young children (like me who is a 9 yo btw)
Would be moderated if one of the more "intelligent players" report them.

Date of experience: April 12, 2021