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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

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South Carolina
1 review
0 helpful votes
Follow sum s.
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Good for adults know why? Because the condos and the oders please make roblox good again like 2009.!

Date of experience: June 24, 2021
Indonesia
1 review
1 helpful vote
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Roblox is good.
June 24, 2021

Roblox is good no offensive content, no blood or anything violent, good for children especially from the age of 5-20 good game nothing sinister believe me parents iam not hiding anything its a good game. Play it play it play it play roblox play it PLAY ROBLOX.

Date of experience: June 23, 2021
Ohio
1 review
0 helpful votes
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Its alright
June 24, 2021

Support is trash like poo poo like a babys butt andhow besides that its nice like really fun a little like a lego or minecraft game but better oh ####s is da worst when you say something like hii it might say this ###.

Date of experience: June 23, 2021
California
1 review
1 helpful vote
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K so I read some 1 star reviews in website and ALL I SEE IS HATE HATE HATE AND HATE LIKE BRO WTH ITS NOT THERE FAULT ROBLOX ISNT RESPONDING ROBLOX HASNT BEEN ONLINE FOR RUFFLY 3 YEARS. AND UR SAYING oOooOO rObLoc baddd no response ME MAD! 1! 1 if u get hacked its ur fault cuz ur the one who's supposed to take care of ur account..

Date of experience: June 18, 2021
Texas
2 reviews
1 helpful vote
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0 stars. With this recent Roblox update, when playing a game for 1hr, it kicks you out of the game. And Roblox updates take everything off.

Date of experience: June 18, 2021
California
1 review
1 helpful vote
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Roblox review
June 16, 2021

It's a very fun game and it has a lot of different games, you can make friend and followers, and I have a youtube channel based on roblox

Date of experience: June 16, 2021
Massachusetts
5 reviews
23 helpful votes
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Great but...
June 16, 2021

Roblox is overall good but with some bad things. First its moderation system. Its actually bad. It lets the idiots who randomly insult people get banned, and the victim of that idiot insulting gets banned or gets a warning. Then bad ODer games and inappropriate games bypass the moderation system. So kids see some dirty things on roblox. However, there is also good games like Work at a pizza place and islands.

Date of experience: June 15, 2021
Pennsylvania
1 review
0 helpful votes
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First, sometimes when I play Arsenal, I lag like heck and it isn't my internet, it's ROBLOX being total trash. Second, when I was playing Police Sim with my friends, I was toxic to someone and that's when I found out you can be banned for that. Now I know you MIGHT be thinking that "Well you were toxic and you should've been banned." Well, when anybody is toxic in Arsenal, I don't see them being banned or even when I'M toxic in Arsenal, I'm not banned. Third, pretty much just the size of their brains.(drama) Okay so look at the Gucci Garden ratings... Those aren't too good. It probably cost more than it brought in. Also, I know they stopped doing the Egg Hunts (recently, maybe more in the past if you're reading this after another Dev Hunt) but the games they put in the hunts, the developers of those games are allowed to make their own challenges- relating to the Dev Hunt. So that pretty much means that the developers can make a challenge that can take HOURS. And Youtubers like KreekCraft that want all like the badges, sometimes won't be able to get all the badges. Anyways that's pretty much it, just wanted to express how I felt about a company's platform of which I play games on daily.

Date of experience: June 12, 2021
New York
2 reviews
1 helpful vote
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A lot of games
June 13, 2021

I love this because its fun and there is over 1 billon games to play and piggy came out in 2020 that made 1 billion visits in 2021 and a few months ago piggy had a 1 year anniversary which was meaning lots of collabs with animators and gacha club/lige creators! Luck for the rest of the day

Date of experience: June 11, 2021
New York
1 review
2 helpful votes
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Overall, roblox is a good game. Roblox is full
Of mostly nice people although some can be toxic or even pedophiles (like any MMO really) and full of nice user generated games with high effort into them. One thing is roblox moderation, which sucks. They never read reports and false ban people. Overall, The pros outweigh the cons and the high effort content made by creative hard working users wins.

Date of experience: May 30, 2021
Canada
1 review
0 helpful votes
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Meh
May 29, 2021

Peoples behavior is bad the chat is a bit to safe cause you cant say one greenville and brookhaven are fun but im thinking of switching to minecraft because its more safe and there is no free ROBUX SCAMS from a 15 year old

Date of experience: May 29, 2021
Canada
1 review
0 helpful votes
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TOO ADDICTING
May 28, 2021

My kid got too addicted to Roblox now he keeps playing it instead of doing his homework and every month he kept asking me for Robux and 1 time he also accidentally bought 100$ WORTH of Robux but I always see my kids and what they are doing on Roblox and I saw he was playing a game called Lua learning which taught you how to code I also have another kid who loves Peppa pig but then playing this game called piggy and I keep telling her not to but she always plays it also theres a bit of innapropriate stuff on roblox

Date of experience: May 27, 2021
Oregon
2 reviews
0 helpful votes
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Meh
May 25, 2021

Idc it's fun but whatever like sure there are cyberbullies and all that but come on it's a fun game!

Date of experience: May 24, 2021
Canada
1 review
2 helpful votes
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Roblox Has the worst customer experience I've ever had in my life. I purchased roblox money through my debit visa for my daughter and they charged me but did not put the stupid game money in her account. I have been emailing them for 3 days now trying to get it sorted out! Nothing is working I have sent them pictures of my account being charged with their company name and they still won't fix the issue! I'm so mad I'm a hard working mom of 4 my money is tight and when I pay for
Something especially for my daughter and fork out they money for them to buy their stupid upgrades I expect it to be put on their account! Or Atleast refund me the money because it's just going back to them anyways when I got buy her an actual card! I will never make an online purchase with them agian! Only cards. Upgrades are not even worth it but because we love our children we still pay money into this ridiculous company! Very UPSET parent!

Date of experience: May 24, 2021
Texas
1 review
0 helpful votes
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Why Roblox is bad
May 22, 2021

Games make the child's brain bad. They also banned my child's acount for NO REASON!
Do not play roblox it's bad now my child crys at night because of roblox Also my child wants robux i say No then he crys
I HATE ROBLOX!
Roblox more like stupidbloxs

Date of experience: May 22, 2021
Maryland
1 review
1 helpful vote
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I played this game for two years its been great. But kind of cost a lot of money for robux. Recommend this 100% This game can help you be flexable to do new things and you can make your game on roblox.

Date of experience: May 20, 2021
Canada
1 review
6 helpful votes
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There were over 15 unauthorized purchases in two days made on my child's account without my password protection entered for the purchase. My credit card company automatically flag the activities and replaced my card. All Roblox did was terminated my child account and no further investigation into protecting their customer. Prior to these dispute, I've legitimately purchased many $$ for my child and they chose to ignore and disregard these previous purchases. They are ripping their customers off by choosing an easy path by just closing accounts instead of doing anything else to help their customers out. Horrible company and shame on the owners not valuing their customers in any way! In addition, when I contacted them, in one email it say as a one time courtesy, we will reopen your account and then few hours. Terminate the account again without any cause or explanation. Do not purchase with this company!

Date of experience: May 18, 2021
South Africa
1 review
0 helpful votes
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This thing is absolutly horrible. My son's account got hacked ( not it's fault) but then according to our antivirus the app provided an entrance for hackers to hack his computer! We also payed once for the 400 robux purchase and it never came through. My son also changed in behavior (bad way) and overall the game is not kid-friendly.

Date of experience: May 17, 2021
Texas
1 review
1 helpful vote
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It's the best
May 14, 2021

This is the best EVER game, I have been playing since I were four! If you don't like roblox just... please don't talk to me if you want to spread hate.

Date of experience: May 13, 2021
Virginia
1 review
0 helpful votes
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Awsome game!
May 12, 2021

Very good no swearing parents say there is but there isnt so if i were u u should have your child download this game it has good games like jailbreak you should try. Hope you like it!

Date of experience: May 11, 2021