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Roblox

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
309
value
277
shipping
177
returns
208
quality
281

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Illinois
1 review
0 helpful votes
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The game is amazing its really fun but there's a lot of bad stuff on it Roblox has a system where the bad words in the chat get filtered but people use * and^ to cover the bad words but its still obvious what they are trying to say and a lot of people online date there's a curtsey emote and people get in front of each other and it looks like they're kissing one time i saw a guy in front of a girl doing the curtsey emote and the girl was doing the shy emote it was gross and then I left the game and people also make fun of how people dress up theres these players that dress up as goths and they're called slenders people make a lot of games called "favourite if you hate slenders" "or "kill the slenders" and they get a lot of support and they call the people with default outfits "bacons' (beacuse their hair looks like bacon and kawaii characters "barbies" i took a screen shot playing that game but i cant show beacuse it wont let me show screenshots and also to top all of that off roblox doesent care about they're players when I was trying to get my alt account back I messaged them I was so excited to get my account back and then they blocked my email and and I've seen a lot reviews complaining about robux which is an in game currency that you can only get from spending real life money or competing in a give away with tons of people and the game is so TOXIC I BECAME ADDICTED TO THE GAME AND FOR GOT TO SPELL SIMPLE WORDS my sister has an account and probably gonna delete it

Date of experience: August 27, 2021
Malaysia
1 review
0 helpful votes
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I love this game!
August 27, 2021

This is a very fun game i reccommend it and it is not roblox fault theres innapropriate things its the peoples fault that did it i had a a friend named Peacefulhazim and he got mad at me but it was my fault so i hope you people understand how this game is not innapropriate and bad

Date of experience: August 26, 2021
Illinois
1 review
0 helpful votes
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I dont like smellblox
August 15, 2021

So uh basicly i was playing smellblox and i got a gun then i died so 1 star fix your game i should never die and ever one else should play to let me win and i bought the gun with ************** ROBUX and i got scammed noemy moms gonna hitme for spending money on her credit card :(( (((((

Date of experience: August 15, 2021
TW
1 review
0 helpful votes
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Sucks
August 12, 2021

This game is a terrible piece of $#*!, while I do find this game fun to play sometimes. There are a lot of downsides that just outweigh the good parts of Roblox. One is the graphics, they look like they came from a PS1 game, heck, I've seen better looking PS1 games. I'm just not very fond of the art style. The second downside are the games, there are a few good games on Roblox, it's just, it gets boring pretty quickly. Most of the games are about the same thing and it just gets repetitive and loses substance. Lastly, there are a lot of pedophiles and stalkers on the game, once, a stalker somehow found out about my address and broke into my house. He was arrested, his username was Keeley or something. Anyway that is all for today, I hope this review comes in handy for all Roblox users. Did you know, the reason the amount of house break ins is due to roblox?

Date of experience: August 11, 2021
Saudi Arabia
1 review
0 helpful votes
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Bad reason bans
August 2, 2021

$#*! roblox modration bro they banned me for 7 days for saying "g and a and y is more offensive than any f"

Date of experience: August 2, 2021
Connecticut
1 review
1 helpful vote
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To start off with, the moderation is by far the most terrible that I've seen in any game. They ban for the worst reasons and most of the time you can't even reactivate your account after getting banned. Instead you have to contact them about it since they can't do something about making it easy to reactivate your account. Also another thing is that they are a massive cash cow, and instead of creating monthly codes for robux you have to spend countless money for it. Roblox has gone way downhill over the years and its kind of sad how they are like this. Despite those hugely unnecessary flaws, Roblox is still as enjoyable as they were since the beginning with the community-based games

Date of experience: July 28, 2021
Virginia
1 review
0 helpful votes
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Madie
July 26, 2021

I give Roblox 3 stars because my little sister got addicted to Roblox and Roblox lately has been really glitche

Date of experience: July 26, 2021
TW
2 reviews
4 helpful votes
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Hello, dutch van der linde here, and this site is ridiculous, you can get banned from playing this game, by saying one word. I do not recommend this!

Date of experience: July 26, 2021
Tennessee
1 review
0 helpful votes
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The funniest story
July 25, 2021

I used to get bullied a lot on roblox because I was a bacon. Later on, I decided to be a roblox developer. I made enough robu x and got Dominic astra. After this those same people wanted to be my friends. I give it a four because bullying was a big problem but now I get the pleasure of watching people ask me for robux and it is kind of laughable

Date of experience: July 23, 2021
Georgia
1 review
0 helpful votes
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The game is interesting in and of itself, but the verification is a catastrophe. I get why you don't want robots in the game, but this is ridiculous. I've been trying for an hour to figure this out, but it says I'm "too slow." At the very least, give me more time to finish the captcha, or use a different one. My favorite captchas were the last ones.

Date of experience: July 23, 2021
GB
1 review
0 helpful votes
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Rwefwaefaf
July 25, 2021

Its really good but the way roblox has become in 2021 is just bad and roblox moderation get better, please

Date of experience: July 23, 2021
California
1 review
2 helpful votes
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Players keep exploiting and calling me noobs because I don't pay the game with real money if I did that it would be waste of time just to play this game.

Date of experience: July 21, 2021
North Carolina
1 review
0 helpful votes
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Overall this is a fun game but once you get reported good bye account this game needs to actually think of why they are deleting accounts my account got deleted cuz i was playing "adopt me" and I said ABC to trust trade me first which is not a good reason to delete my account wich is why i would be the one getting scammed if anything.

Date of experience: July 20, 2021
Oregon
1 review
0 helpful votes
Follow chaunte h.
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Sam the other player reported me, ok fine. Did anyone review what he was saying to me? Did he get banned for 7 days for his bullying? I have reported plenty of players for calling me foul names, nothing was done. I reported for players not allowing others to play the game, doubt they got banned. Yet i get it for defending myself... seems bass ackwards to me.

Date of experience: July 18, 2021
Austria
1 review
0 helpful votes
Follow Constantin S.
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Good day,
I played Roblox for quite a while now, and I am not very happy about the game. Let's see what categories I criticize:

1. Money for Robux
2. Support
3. Community
4. Games in Roblox
5. Chat filter

1. Costs for Robux
I think many people will agree with me, when I say, that 4.99 Euro for 400 Robux is just too much. Just check the website for things you can buy with that amount. You can probably just buy (very) small game passes and Avatar stuff for your character. 4.99 Euro is really too much for this. And if we consider, that Roblox is mostly played by little kids (more in Community) who ask their parents for this expensive stuff, then I think they price is nearly a scam.

2. Support
Everybody who contacted the Roblox support for 1 time in his life will know, that the Roblox support is one of the worst supports available. It just feels like you write with bots, not humans. They always give the same copy and paste answer that doesn't help you at all. It does not matter with how much detail you write your ticket, after 7 days of waiting you just get a crappy copy and paste answer that a bot could write faster than Roblox moderators.

3. Community
If you played Roblox, you will probably know, that Roblox is mostly played by 8-year-old kids on their smartphone. You just occasionally find somebody older than 15 in Roblox. If you do not want to play with 8-year-old kids who spent $200+ with their parent's credit card, then better do not play this game.

4. Games on Roblox
The front page of Roblox is complete trash most of the time. Just weird Anime games and other 8-year-old kid stuff. It's hard to find a game that is made for people over 10 years. "Adopt me" is a perfect example of a game made for 8-year-old girls whose parents pay for everything.

5. Chat filter
Like many other things on Roblox, also the chat filter is complete trash. It blocks nearly every message that you write. It also blocks completely random. Example: Sometimes if you write a number everything works fine, but other times the number will get blocked from the filter. Roblox does really everything that the parents of the 8-year-old kids think that the kid is "safe".

Final words:
Roblox is a money making machine that just wants to have the last bit of cash in your pocket. Roblox can be sometimes fun, but I would not recommend to start playing the game (just if you want to play crappy games with 8-year-old kids and spend $200 on crappy things). If you pay money for Robux you will regret it very soon.

Have a good day

Date of experience: July 18, 2021
Florida
4 reviews
12 helpful votes
Follow wsy w.
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Horrible moderation system, my account would get repeatedly banned for random words that would be blurred like this #####, soon resulting in my account being terminated

Date of experience: July 14, 2021
Indiana
1 review
0 helpful votes
Follow Daniek G.
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I'm tired of having to install the game over and over and can never do anything to play it, anything I try never works and I can never play anything without having to go through a bunch of deleting and installing just to hope for it to work once, it's been an issue for so many users for so many years yet they never want to fix it.

Date of experience: July 13, 2021
Ireland
1 review
1 helpful vote
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3 years ago there was no slenders back then they were making games for fun and something happens 2 years ago someone made slenders and then gets rich people forced to be a slender and now it's the present day slenders keeps ODing and bullying a poor person that doesn't have robux and keeps calling them ugly idiot stupid stuffs like that.

Date of experience: July 9, 2021
GB
1 review
0 helpful votes
Follow Roblox S.
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Got scammed?
Roblox dont care lol.

Roblox hand out user emails to random people pretending to be you and in turn, simply deny all claims that they did such a thing.

Automated response and bot replys are what they use.

They wont read what you send to them, dont waste your time with them, once you're hacked, they will send such irrelevant and stupid replys that you will literally give up since it gets that annoying.

Someone seriously needs to report roblox customer service and their account security department for lack of customer care and safety.

Roblox handed out my 2 Million Robux account away to some random kid pretending to be me.

And how did roblox deal with it?
Told me I wasn't compromised and sent me a "how to secure your account" tutorial

Bunch of clows with no management.

Your welcome.

Tldr; Roblox gave away my 2 Million robux account to a random kid who pretended to be me and said it was my fault lol.

Date of experience: July 5, 2021
Pennsylvania
1 review
0 helpful votes
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Cool noice awsome
July 1, 2021

I love this game so much i play is everyday please keep adding games, I have a idea, you should make a checkmark by a badge meaning you earned that badge

Date of experience: June 30, 2021