Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Road Runner Auto Transport has a rating of 4.4 stars from 1,872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention great experience and timely manner. Road Runner Auto Transport ranks 3rd among Shipping sites.
We monitor reviews for authenticity
Customers just need web aware that the transporter can't make it into neighborhoods, so you need to have a meeting place in mind.
Quote was fast and easy to get.
It was extremely difficult to get in contact with an agent regarding when my car would ship and 2-weeks from the original date when it finally shipped, it was $300 more than quoted.
We had a great experience! The driver had some difficulty coming to our street with a turn so he unloaded on the major road about a block away from our house. It was the most horrible day outside so I really appreciated that he took the care he did!
Very organized and easy to navigate.
It went well.
The only thing I wish was that the dispatch office stayed a little more in contact with me. I had no idea what time the driver was going to show up and that he had problems and would be a day late.
Other than that my car arrived safe and undamaged.
Getting set up was easy. Great communication while you are getting the details taken care of and paying, of course. Roadrunner, (Brandon), said that I would be able to reach the driver that actually had my car. That wasn't true. I left message after message with a question for Brandon. He never returned my call. Makes me realize that the sale was made, then that's it. On my own, I tracked down the ACTUAL truck company that had my car and knew my driver. Then I got my info. The car did come on time, filthy, but that's no ones fault due to weather, etc. Nice driver, on time, etc. BUT, this review is for Roadrunner. Sale and appointment for car move made, deposit paid, then Roadrunner is done. That's the unfortunate part. The car made it though.
It was a great experience. Thank you for delivering on schedule.
Very easy process. Very happy with a service. Definitely using you again.
Your 24 hour online tracking system is a complete fabrication and your insurance coverage leaves a lot to be desired. But, service was swift and car got there fine.
Very user friendly and fast! My driver delivered exactly what he proposed!
Smooth as silk
I was pleased with the over all service
Fast, Simple, Easy
Poor communication. Driver was very polite and easy to work with but auto transport was not.
Very professional and on time.
Effortless and excellent. The Agent was great. Kept me updated throughout the shipment. I recommend.
Thanks!
So far very easy to setup.
We kept playing phone tag
But didn't need any phone confirmation
I told them where to pick up the car and paid the fee, but Roadrunner kept calling for confirmation
That wasted a week in my opinion
This is the 3rd time I have used Road Runner. I am located in Australia. On my 3 times of utilizing the services of RR, my classic cars had to be taken 3/4 the way across the U.S - so each time, my car was on board a few days, not just a few miles town to town. Each time they were very co-operative & prompt in the dealings. The attitudes of the drivers were quite good as well. I will be using them again for my next. Mark.
Answer: Via the website it was pretty easy and they called once. But, when giving updates, they didn't call as promised and just emailed.
Answer: There are many shipping brokers and definitely do your research. I've shipped over 12 times and this has been the absolute worse experience I've ever had.
Answer: 8 days after I paid extra money than initially asked for

