On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Road Runner Auto Transport Reviews Summary
Road Runner Auto Transport has a rating of 4.4 stars from 1,872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention great experience and timely manner. Road Runner Auto Transport ranks 3rd among Shipping sites.
Instant Feedback
We monitor reviews for authenticity
Our driver was the best. He stayed in contact, as he neared our pick up point and handled the load up and delivery like a pro. Report from destination was that he was just as good on that end. I don't forsee needing to do that again, but, if I did I would use Roadrunner again.
Great service. Delivers on time and car was in perfect condition.
Great Service - Car arrived when promised!
I was not happy with the delays in getting my car, first truck broke down day before it was to pickup my car, then a second truck assigned did not call shop as promised. He just showed up and rushing to load car and get to other cars to pickup. I will not recommend road runner for any transport.
Zach was very helpful
I had such a good experience with RoadRunner a few months ago that I am happy to use them again. Reservation is a breeze.
Transporter very nice and got both my cars safely to new location.
All positive for initial contact and booking, expect shipping and delivery to also go well. Prompt pickup and delivery, driver was courteous and efficient.
Note to administrator: This is the second request to me for comments on Road Runner service, my original response was positive. Please check your files.
Straight forward and user friendly! Great for people that wait till last minute to pull the trigger.
Great driver- so nice and helpful and hard working!
Drop off point was not convenient and two and a half miles away. There was multiple places that would have been far more conducive.
Prompt replies.Good service, prompt delivery. I would recommend Road Runner to others.
Robust website. East to follow. Competitive price
Delayed on receiving end but got the vehicle where we wanted it.
Was not treated very well when it came to booking RoadRunner for their services. I was quoted one price and had to continually follow up in order to get any kind of ETA on the pick up.
I booked for the 18th for pick up, was told it could be within 1-3 days and was quoted $1,197. I contacted them 4 different times and was told that they were trying to "find a carrier" each time and I was being moved to "urgent status" and that the days were "just an estimate". Finally today, one week later, I called and they told me the same thing, I just told them it's been a week and I've been being jerked around. They told me, "we can mark you as urgent". I said they already have supposedly and hung up.
Low and behold I get a call a few minutes later saying they gave a carrier. GREAT NEWS!
EXCEPT, now the price is $1287 and they won't be able to pick up until Friday. I asked why so long and they said, "it's a service driven industry." So I clarified with them that because they dropped the ball on their end, couldn't get my vehicle for 2 weeks after the estimated date of the 18th (within 1-3 days), they wanted to charge me more for their service.
I've sold cars for 12 years in 3 different markets. I know that shipping a vehicle is going to run $800 to $1100. Paying a bit more because they need to make money us no issue. But when you try and tell me that your "service driven industry" is going to charge me more than they quoted, after someone drops the ball, I'm going to go elsewhere.
I told them to cancel the request. I called up a dealership I previously worked for and am going to get my car shipped for $1006.
#thanksbutnothanks Roadrunner.
Very nice but what are your business hours?
Very Simple and easy to book reservation.
Yes
I was very satisfied last Year with my MG TD delivery,Armin.
Car arrived one day later than expected but overall it went well.
I my name is Malcolm Anderson Never use Roadrunner again due to damage to my truck they would not pay for. Gave them estimates and photos but because I did not see damage when picked up they will not cover. Drivers positioned truck so as not to see. Truck was late
And almost dark. Call me at *******698
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members