RK Guns

Lesson learned i'll gladly spend more $ next time for better service and to receive my gun in under a moths time even tho i ordered it when it said in stock OHH and don't bother going to the store to ask a single question about the order you placed mine said i needed to reorder the gun after the price went up so i went to the store to ask for some clarity on whats going on with my order and the rep behind the counter at the stores response was "so what?" so after i responded with so what? If i knew so what i wouldn't be here wasting my lunch hour talking to you now would i? The manager came over and explained that the online store and the brick and mortar store are completely separate so as i said before lesson learned and i recommend spending your hard earned $ anywhere else

FL state law regarding waiting periods for rifles and shotguns is 3 business days except if you have 1) A concealed permit 2) a trade in 3) a hunting license. The store ignores the law and makes you wait regardless. Additionally the site states if you ship to an RK store there are no fees. I had to pay an $8 transfer fee at the store. 50 mile round trip twice when I could have paid $30 more at a store in town and not had to wait. Bottom line do not deal with RK.

I placed an order for a rifles that the website said was in stock. The order was accepted and the charge posted to my account. The hold they put on your payment drops off in about a week. When they did that I called and checked on the order and was told everything was on track. I get an email from them 17 days from when I placed the order telling me that my order was cancelled. When I checked they told me that the warehouse probably miscounted and so the order was cancelled. There are other dealers online who ship much faster and are very good on prices. I don't recommend this company at all.

I ordered a m and p 15-22 on the 1st of the month. A week later I check and it is still processing so ask if they are waiting on FFL and they say yes. Would have been nice to know or be notified but oh well so call and FFL is no longer in business so call to change it. Can't update so now have to submit a new order but no worries the item that was IN STOCK at the time of purchase is still assigned to me on the new order. This is on the 7th. On the 27th I reach out as it's still processing and am told they are waiting on the vendor. Wait so it was on BACK ORDER. In stock and back order are 2 different things. So reached out to cancel my order on the 30th. I missed out on 2 other notifications for other rifles of the same price for these guys.

Ordered a rifle June 11th. They state 7-10 business days just to process an order. On business day 13 I started trying to contact customer service. That day I tried 2 different times and gave up after being on hold an hour each time. Next day after another hour I actually spoke to a representative that told me it was taking up to 20 business day. When I received no word on day 20 I wrote a negative review and received an automated reply hey were looking into it. I emailed customer service directly on day 24 (July 13th) and received a reply that customer service was sending an email to a supervisor to look into it. Today is July 17th with no resolution. Emailed them to get it figured out today or I was cancelling my order and from the complaints I see here looks like I will need to tell my bank to refuse any charges from this shyster company. Seriously, a one man operation could have processed hundreds of orders in 24 business days. Is their operation no bigger than an outhouse with a couple of basement dwellers running it? Will post up a another review of how this turns out. I'd avoid this place at all costs. I actually think when I cancel my order it will be a relief on their part not to have to fill another order

I ordered a handgun from RK Guns in late May. It was an item hard to find in stock at almost all vendors, so I was glad when I got an email that the item was in stock at RK. Three days later I got an email asking for the FFL facility to send a copy of their current license, and if not done within 7 days, the order would be cancelled. The copy was sent to RK that day. No confirmation that RK received the copy, so I sent a total of three emails to try and find out. All 3 emails got automated responses, never any confirmation of the FFL license issue being resolved, the order being processed or the order being cancelled. I called... on hold for almost an hour, never spoke with a person. Called again a couple of days later, on hold for over an hour, never spoke with a person. Called a third time, finally got to speak with a customer service rep (after 45 minutes on hold) who confirmed that the FFL had been received and that the order was "being processed, estimated 10-14 days for order to be shipped. It has been 3 weeks, no word on shipment, no change in status of order, no charge on my credit card. Yesterday I found the same item in stock at another vendor, ordered it. Called that company this morning, the call actually ANSWERED by a person, who was able to confirm that the item was in stock. So I called RK today and after at least 45 minutes on hold, spoke to a customer service rep, asked them to cancel the order, which was done. I was never sure that RK actually had the item in stock...

I purchased my online order of a hand gun two weeks ago. No problem. I live in Kentucky and the store it had to ship to was in Jeff., Indiana. Okay. I received my confirmation email it was in-store and ready for pick up. It's a 45 min round trip, plus toll fees... I get there and the clerk tells me I can't pick it up because I'm a Kentucky resident and this is Indiana. NO WHERE on their website or throughout my transaction process did a pop-up, tag, or email indicate that Kentucky residents can not buy/pick-up a handgun in Indiana. So I've cancelled my online order and am waiting for my refund. Oh, and I still have to pay the $12.99 shippingthat, won't be refunded. RK just lost all of my future business, my family's, and friends & clients that I will inform.

Rk guns sends me sales ads almost every single day. I have contemplated buying several firearms from them but virtually every single gun they have listed is always marked as out of stock. Why even send out these sale ads when 90 percent of everything posted is not available and no time frame is given as to when or if these guns will ever be back in their inventory again. I realize these are tough times but don't inform me of all the amazing prices you offer if you have nothing to sell anyway. Huge disappointment from this company, and it sounds like their customer service is pretty horrible too! Tim in Roanoke, Va.

Their shipping is slower that the pony express. 7-10 days is just not competitive. They still haven't shipped it and then their is the shipping time added on to the 7-10 days. I think they ship every other Sunday. First and last purchase online for me. I have gone into Rural King and bought gun in store without these issues.

I purchased a rifle from these people. Waited damn near 3 weeks for it finally comes go to get the background check of course this stupid pandemic is happening and my background is sitting there for 3 weeks. I got tired of waiting and just asked them to return my money seeing as I never received the gun, Sat on hold for 2 hours get through had them tell me my gun was not in the store which I knew it was because I saw it looked at it and was getting my background for it. Called them back a second time on hold for 2 hours they told me they would issue the refund got an email about a credit memo still haven't seen the refund. Don't buy from these people they are shady at best

I only give them one star because I had to in order to submit the reveiw otherwise it would have been none. I was told my product shipped but still haven't received after two weeks. When you call Customer Service tou never get through and now they have quit taking calls all together. I have sent emails and get a auto response they received it but a answer. If you are considering a RK online purchase do yourself a favor and call Customer Service first and you'll see.

Ordered some ammo boxes 5 weeks ago, their site said their processing time is 7-10 days. After a month I emailed their customer support to cancel my order. Zero reply and today shipping updates that they printed a label off and charged my credit card a 2nd time because the first charge expired. Currently working with paypal to get my money back, what a scam site. I get things are slow right now, but atleast check your support email account every few days... I suspect their products are china made garbage and I've already taken my business elsewhere.

This place is horrible. I tried to order a gun they said they needed ffl to ship to. Sent paperwork three times the ffl tried to contact by phone. I recieved emails times 4 over a 10 day period from rk asking me to call in. I called total of 8 times on hold an hour each time that's 8hrs on hold over 10 days they never answered. Sent replies to their emails to me also emailed customer service as well as my ffl vendor doing the same. Never got one reply never got to speak to one person they canceled my order because the did not hear from me. DO NOT BUY FROM THEM they are a joke.